Really good order and delivery Will use again
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them.... See more
Company replied
Prompt and efficient service. Excessive charge for delivery though.
Company replied
Not in any way to downplay the negative reviews, but just to give my own personal experience for some balance. Ordered 3 vinyl's (at a great price in the sale) at around 10pm Monday night. Woke up Tue... See more
Company replied
Company details
- #56 of 60 best companies in Music shop
- #17 of 19 best companies in CD Shop
- #24 of 26 best companies in Record Shop
Written by the company
We're really into music. The home of exclusive, signed and limited edition vinyl records & cassettes. Specialising in the best new bands and established artists. Shop the newest releases and exclusive, limited-edition music products. We bring you closer to the artists, empowering you to become the ultimate music fan. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
Fernhead Road 103, W9 3EB, United Kingdom
- recordstore.co.uk
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Recordstore.co.uk
Hi Thomas
Thank you so much for the 5-star review.
We're happy to hear that you had a great service with us!
We hope you shop with us again soon 🙂️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Paul
Many thanks for the 5-star review - much appreciated!⭐️
We hope you choose to shop with us again soon.
Many thanks again,
Sarah
Reply from Recordstore.co.uk
Hi Askew
Thank you so much for the 5-stars and sharing your experience with us - much appreciated!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Great Product
the process of purchase was simple and easy. Very fast delivery. Great store to buy records from!
29 July 2024
Reply from Recordstore.co.uk
Thank you so much for the 5-stars and positive feedback Callum!
We're happy to hear you found the whole process simple and easy!
We hope you shop with us again soon 🙂️
Many thanks,
Sarah
Excellent purchase all as described
Excellent purchase all as described , arrived very quickly. Would highly recommend
29 July 2024
Reply from Recordstore.co.uk
Hi Andrew
Thank you so much for leaving us with the 5-star review.
We're happy to hear your order arrived very quickly and as described!
Enjoy your new purchase and we hope you shop with us again soon 🙂️
Many thanks,
Sarah
Brilliant experience
Brilliant experience. Quick dispatch and delivery, and prices very reasonable too.
5 August 2024
Reply from Recordstore.co.uk
Hi Helen
Thank you so much for the 5-star review, we're thrilled to hear that you had a brilliant experience with us!
Your feedback means a lot to us and we hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Great service
I've used recordstore a couple of times recently. Opted for them because they offered a good price for the Synchronicity box set. Ordered two days before release and it arrived on release day. Very happy with the service so have pre-ordered another box set from them.
25 July 2024
Reply from Recordstore.co.uk
Hi Stephen
Thank you so much for sharing your experience with us and leaving us with 5-stars!⭐️
It's great to see you've had an overall great service with us!
Enjoy your new purchase and we hope you shop with us again soon! 🎵️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Flavius
Thanks so much for the 5-star review.
We're glad you found our service great, fast and easy to order!
We look forward to you shopping with us again 🙂️
Many thanks,
Sarah
Chappell Roan Coke Bottle Vinyl
I bought the coke bottle green chappel roan vinyl. It came on the day of release and was in perfect condition!
1 August 2024
Reply from Recordstore.co.uk
Hi there
Thank you so much for the 5-stars and sharing your experience with us.
We're happy to hear the vinyl arrived on the day of release and in perfect condition! 🙂️
Enjoy your new purchase and we hope you shop with us again soon!
Many thanks,
Sarah
Very happy delivered quickly well…
Very happy delivered quickly well packaged arrived safe and intact
2 August 2024
Reply from Recordstore.co.uk
Hi Jennie
Thanks so much for leaving us a 5-star review – we love seeing five stars and happy customers! 😁️
We hope you shop with us again soon.
Many thanks,
Sarah
Quality service
It arrived swiftly,packaging was secure,was just a great all round service.
2 August 2024
Reply from Recordstore.co.uk
Hi Chris
Thanks so much for leaving us a 5-star review – we’re over the moon about it! 😀️
We hope you choose to shop with us again soon.
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi DK
Thank you so much for the 5-star review.
Your feedback means a lot to us! We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Mark
Thank you so much for the 5-star review, it's great to see you've had a positive experience!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Jump the gun
You are asking for how well you run your business but as yet all you have done is confirm perches and take my money. No record has arrived as yet,
12 August 2024
Reply from Recordstore.co.uk
Hi Mike
Thank you for leaving us with a review.
We are sorry to hear you've not received your order, apologies for the disappointment caused.
So we can look into this, please get in touch with us via the link below and provide us with as much information as you can, and we’ll take
a look and get back to you as soon as possible.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new
Many thanks,
Sarah
Still haven’t resolved an issue where I…
Still haven’t resolved an issue where I received an item which wasn’t described, need to get their customer service in order
1 August 2024
Reply from Recordstore.co.uk
Hi Connor
Thanks for leaving us with a review.
We are sorry to hear about the issues with your order, apologies for any disappointment caused.
We can see you have already contacted us. We are looking into this issue and will get back to you with an update.
Many thanks,
Sarah
Perfect purchase great packaging…
Perfect purchase great packaging arrived on time thank you
25 July 2024
Reply from Recordstore.co.uk
Hi TJ
Many thanks for the 5 star review, we're happy to hear your order arrived on time!
We hope you shop with us again soon 🙂️
Many thanks again,
Sarah
Great company to buy your vinyls from
Great company to buy your vinyls from. Highly recommend. Good prices and excellent, speedy delivery. Will use again.
1 August 2024
Reply from Recordstore.co.uk
Hi Nichola
Thank you so much for leaving us with a 5-star review.
We love seeing five stars and happy customers! 😁️
We look forward to serving you again.
Many thanks,
Sarah
Very responsive customer services
Very responsive customer services, very helpful
Keep up the good work
25 July 2024
Reply from Recordstore.co.uk
Many thanks for the 5 star review, Keiko!
We love seeing five stars and happy customers! 😁️
We hope you choose to shop with us again soon.
Many thanks again,
Sarah
Good selection of music
Good selection of music. Good website. Easy communication. Good dispatch
25 July 2024
Reply from Recordstore.co.uk
Hi Anna
Thank you for leaving us with 5 stars and positive comments.
It's great to see you've had a positive experience with us!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Bryan
Thanks for taking the time to leave us with 5-stars and sharing your positive experience with us.
It's great to see you've had a excellent service!
We look forward to serving you again 🙂️
Many thanks,
Sarah
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