I had been onto Adore Beauty initially, for the brush product only. When it came to check-out - it refused to allow me to put in the REQUIRED fields of City, and Postcode. I tried a few times. So I co... See more
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See what reviewers are saying
Firstly, why on earth are you advertising as a New Zealand website when you are unable to send orders to New Zealand? Secondly, why are you advertising items on sale that you are clearly not prepared... See more
Company replied
For once in my life I DIDN’T have any trouble trying to order from a Website! There was immediate feedback to say my order had been received and was being processed already. I appreciate being kep... See more
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I purchased a hair straightener a year ago. I was really happy with the product but it suddenly stopped working. Fortunately the item was still under guarantee so I could return/replace it. The ret... See more
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Company details
Written by the company
Largest Haircare and Professional Skincare Retailer in Australia, including GHD and Dermalogica http://www.ry.com.au/
Contact info
Gadbrook Way, CW9 7RA, Rudheath, United Kingdom
- recreateyourself.co.nz
4.2
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and quick to find what I was…
Hi, Its an easy website to use and I quickly found what I was wanting to purchase. Thank you :)
27 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick and easy
28 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Recreate Yourself is a Fabulous site
RY always have great products at reasonable prices. Easy payment options. Always a very pleasurable shopping experience.
28 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
So easy to find what I was looking for.
28 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great price and easy website to use
27 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Disappointed
Got what I wanted and ordered only to find out there are shipping restrictions, so the one item that I really wanted and what I went on the website in the first place to get , now can’t be sent ……disappointed 😒
25 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Awesome Service
Loved the Quick nature of my purchase very prompt service very happy indeed will be purchasing from you again.
26 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Nice and simple also the best price…
Nice and simple also the best price available for the product I was looking for
26 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from recreateyourself.co.nz
Hello Mikayla,
Thank you for leaving your review.
Your feedback always helps us to maintain and improve our services.
If you have any questions, please don't hesitate to contact us through your online account and we will be happy to assist.
Kind Regards,
Leah
Quick and easy
22 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Me experience with RV was easy with no…
Me experience with RV was easy with no hassles at all.
22 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Site is .nz but the delivery time frame…
Site is .nz but the delivery time frame I’m guessing it’s not. Order was placed on the 17 and it may be the 28th before
It arrives. It’s currently 22nd and tracking number can’t even find the parcel at this stage.
17 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for taking the time to leave your review.
I am sorry that your order has not arrived. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
The shipping to NZ was very slow
The shipping to NZ was very slow! I placed my order on the 23rd of Nov and got the package on the 18th of Dec.
They gave me an estimated time of between the 29th of Nov - 4th of Dec. In reality this came 2 weeks after the estimated time.
The customer care team response was prompt, but unable to advise a date for dispatch at the time.
If you are buying from NZ, just be aware that the delivery may be delayed.
18 December 2023
Unprompted review
Reply from recreateyourself.co.nz
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Was easy to order online
Was easy to order online. I enjoyed the discount and the item was priced reasonable.
20 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Very slow and poor communication
Very slow and poor communication. Parcel took 3 weeks to get here. Because of the lack of communication I wouldn’t recommend your business
1 December 2023
Reply from recreateyourself.co.nz
Hello Pippa,
Thank you for taking the time to leave your review.
I am sorry that you have faced this delivery delay. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Great discounts and free shipping at a…
Great discounts and free shipping at a fairly low price.
18 December 2023
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Made a purchase 3 weeks ago
Made a purchase 3 weeks ago - RY mistakenly didnt send out my parcel, here i am still waiting!!!! Tracking numbers dont exist in ANY postal service systems.
Do not trust them, Do not buy from them. The pricing is most definitely too good to be true.
18 December 2023
Unprompted review
Reply from recreateyourself.co.nz
Hello Tailah,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
I haven't received my order yet
I haven't received my order yet! 2 bottles of hyarulonic acid. You have promised to deliver them before 9 December. What had gone wrong? I am very upset now. I have been waiting for a long time for this
28 November 2023
Reply from recreateyourself.co.nz
Hello Nicole,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Reply from recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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