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Recreationjewels Reviews 

95
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers had a great experience with this company. Customers consistently praise the jewelry, describing pieces as beautiful and unique. Many highlight the exceptional quality and durability, noting that items last well, look brand new even with daily wear, and do not rust or tarnish. Reviewers also commend the staff for being friendly, helpful, and providing fast, efficient, and exceptional customer service. However, some people were dissatisfied with the product quality, reporting that gems fell out shortly after purchase, plating wore off quickly, and items were not as durable or waterproof as advertised, sometimes even turning skin green.

What people talk about most

Product

People report positive experiences with product, often praising the wide range of beautiful and high-quality... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the well-made and beautiful craftsmanship... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction with their received... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising it as great, amazing, and super... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with everything that I received on the order, was able to order something that they didn’t have which slightly annoying but eventually the manager (I believe) got back to me and offered me a ref... See more

Rated 5 out of 5 stars

The best jewellery ive ever brought!! i purchased from Recreation Jewels last year at their Urban Outfitters pop up and my Paloma’s blue ring has lasted so well <3 i wear it everyday and it still look... See more

Rated 5 out of 5 stars

I recently brought a daisys cross necklace and Tamara’s charm necklace from here and they arrived sooo fast!! The pieces are more gorgeous in person and the quality has been amazing. I wear them every... See more

Rated 5 out of 5 stars

I ordered after seeing Brianna chickenhfry's video and it was so worth it! The pieces are way more beautiful in person and the customer service was so fast and efficient ! They answered all my questio... See more

Contact info

4.2

Great

TrustScore 4 out of 5

95 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(95)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing quality jewellery;!!

Amazing quality jewellery! Brought an scarlette star ring and Cressida ring; hasn't rusted or tarnished over 6 months. Best jewellery shop ever ! Definitely recommend going here

2 February 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING!

Recreation Jewels was amazing!! Great customer service and amazing jewelry! Everyone was super sweet and nice and made it such a fun experience! Ronnie & Bee were awesome!

22 February 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE!!

Super helpful with my ring sizing and I love the jewellery!

11 February 2026
Unprompted review
Rated 4 out of 5 stars

Pretty

It had a really fun atmosphere, with very pretty decorations inside. Customer Service was really nice and there was a good selection of jewellery inside.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Cheap tat!

I bought a ring back in October and 3 months later half of the gemstones have fallen out. It’s falsely advertised as waterproof when it clearly isn’t.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing shop

Amazing shop, so many nice options. Seems very affordable as well and very nice staff :))

3 February 2026
Unprompted review
Rated 5 out of 5 stars

The best unknown shop in new town

The shop was absolutely fantastic. I found a lovely necklace for my niece which she is completely in love with. The staff were so warm and welcoming which was so reassuring on a cold winters day. They also have delicious coffee and a variety of matcha’s.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

IN LOVE of this store!!

IN LOVE of this store!!
All the designs are really pretty and the option to make your own necklace with charms it's just amazing.

I wish I have one store like this in my city.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

No order

I placed an order for two pieces of jewellery over a week ago (2-4 days delivery time). I've had one email confirmation and nothing else. There's no telephone number listed and the emails listed have bounced back. I have sent a number of messages on the website but not had a response. So frustrating as a customer and I'm still not sure if my order will ever arrive.

28 January 2026
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Nicki,

We’ve carefully checked our Shopify system and customer service inboxes, and unfortunately we’re unable to locate an order or email that matches the details provided in this review. Our email addresses are active and should not be bouncing back, so it’s possible there may have been a typo or the order was placed using a different email address.

Please could you email us directly at customerservice@recreationjewels.com
with your full name and order number (if you have it), or the email used at checkout, and we’ll investigate this immediately and get it resolved for you as a priority.

Best,
Recreation Jewels Team

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