Recreationjewels Reviews 

99
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers frequently mention that the jewelry pieces are exceptionally gorgeous, stunning, and look even better when seen in person. Shoppers also love the incredibly friendly staff who provide exceptionally helpful and attentive service during their wonderful store visits. Many buyers appreciate the fast shipping and lovely packaging that makes opening their new purchases feel truly special. Some reviewers were not happy with unexpected order issues, mentioning missing items and frustrating communication delays from support agents. People also shared disappointing experiences regarding product durability, noting that gemstones fell off quickly or the plating wore off fast.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful designs and durability.... See more

Staff

Customers consistently note positive experiences with staff, describing them as accommodating, friendly, and... See more

Quality

Users describe positive interactions with quality, consistently expressing satisfaction with the... See more

Order

Customers had ambiguous experiences with order processes, reflecting starkly contrasting feedback across... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, often experiencing great, helpful, and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with everything that I received on the order, was able to order something that they didn’t have which slightly annoying but eventually the manager (I believe) got back to me and offered me a ref... See more

Rated 5 out of 5 stars

The best jewellery ive ever brought!! i purchased from Recreation Jewels last year at their Urban Outfitters pop up and my Paloma’s blue ring has lasted so well <3 i wear it everyday and it still look... See more

Rated 5 out of 5 stars

I recently brought a daisys cross necklace and Tamara’s charm necklace from here and they arrived sooo fast!! The pieces are more gorgeous in person and the quality has been amazing. I wear them every... See more

Rated 5 out of 5 stars

I ordered after seeing Brianna chickenhfry's video and it was so worth it! The pieces are way more beautiful in person and the customer service was so fast and efficient ! They answered all my questio... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(99)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

IN LOVE of this store!!

IN LOVE of this store!!
All the designs are really pretty and the option to make your own necklace with charms it's just amazing.

I wish I have one store like this in my city.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

No order

I placed an order for two pieces of jewellery over a week ago (2-4 days delivery time). I've had one email confirmation and nothing else. There's no telephone number listed and the emails listed have bounced back. I have sent a number of messages on the website but not had a response. So frustrating as a customer and I'm still not sure if my order will ever arrive.

28 January 2026
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Nicki,

We’ve carefully checked our Shopify system and customer service inboxes, and unfortunately we’re unable to locate an order or email that matches the details provided in this review. Our email addresses are active and should not be bouncing back, so it’s possible there may have been a typo or the order was placed using a different email address.

Please could you email us directly at customerservice@recreationjewels.com
with your full name and order number (if you have it), or the email used at checkout, and we’ll investigate this immediately and get it resolved for you as a priority.

Best,
Recreation Jewels Team

Rated 5 out of 5 stars

High quality jewellery and great staff

The jewellery is beautiful and long lasting and the staff are super kind and helpful. I wore their earrings and necklace to a concert and they held up really well. The jewellery is very high quality and I will definitely be buying more here in the future.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely shop!

Lovely shop!! Me and my friend have bought jewellery from here a couple times now and love our pieces! We crafted our own charm necklaces and they're adorable. Definitely recommend.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Original and sweet

Amazing jewelry brand created by a team of young, lovely women!! Unique pieces, fun events and deals. You won’t be disappointed❤️

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid & check AliExpress instead!

EDIT: They have responded saying they don’t dropship, which is not something I accused them of. I said they use the same suppliers, which is different to dropshipping, and also objectively true. Read any 1 star review of theirs and you’ll see that their ‘luxury quality’ does not exist, unfortunately. The plating wore off of my bracelet in 3 wears, turned my wrist green (I have photos) and they would not refund me. Shameful.

Despite their claims that they don’t use the same suppliers as AliExpress sellers, they do. I bought a bracelet from their pop-up in Urban Outfitters after being assured that the piece was gold plated stainless steel and waterproof - surprise, it wasn’t. The bracelet turned my skin green and the plating wore off after 2 wears, and I found an identical bracelet on AliExpress which states it is a copper-zinc mix (makes sense to why my skin went green). All their rings are available on AliExpress for half the price and they’re even selling a £15 necklace for almost £90! I asked for a refund or replacement and they refused so I charged back via my bank and reported them to trading standards for lying about the materials used for their products - which is incredibly dangerous for anyone with allergies. I also reported them to Wolf and Badger which is why this brand is no longer stocked by them.

They used to have an ‘about me’ section for the owner about how she used to run a dropshipping business during the COVID pandemic but funnily enough they’ve deleted that after all these reviews, I wonder why…

19 January 2026
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Mia,

Thank you for taking the time to share your feedback. We’d like to clarify a few points, as we strongly dispute the claims made in this review.

Recreation Jewels does not dropship. Our jewellery is designed by us and produced in close collaboration with our manufacturers using 316L stainless steel with 18k gold PVD plating. This information is consistent across our website and product descriptions.

We’ve also shared our manufacturing process publicly across multiple videos on our TikTok and social channels, and all orders are shipped from our UK-based fulfilment centre in Plymouth, not directly from suppliers.

While similar designs can exist across the jewellery industry, this does not mean the materials, production standards, or plating processes are the same. Claims that our jewellery is made from copper or zinc are incorrect.

We take product quality and material transparency extremely seriously, particularly for customers with sensitivities, and any genuine concerns are reviewed carefully in line with our published returns and faults policy.

Rated 5 out of 5 stars

The Only Jewelry I Want to Wear Now

I found Recreational Jewels after seeing the lovely Brianna Chickenfry wearing the Arabella’s Vintage Chain Necklace. It reminded me of ones my mom wore when I was a little girl, and I instantly knew I needed it. I ordered the necklace and matching bracelet as a Christmas gift for myself and wow. Just WOW!!

Shipping to the U.S. was insanely fast and easy to track.. it even arrived a day early (day before Christmas- so perfect!) The pieces are absolutely GORGEOUS and so beautifully crafted. I wear them with literally everything (yes, even sweats 😂) and get compliments every time I leave the house. I’ve been dealing with some kind of face allergy/rash that I can’t hide, going on 2+ years, and it’s definitely taken a toll on my confidence.. but I can honestly say I feel SO PRETTY when I’m wearing my RJ jewelry!! I know it sounds silly, but it’s been really rough and this just gave me that little boost I needed 🥰

Since my first order, I’ve placed another order… and another… and I’m about to place another one. It’s impossible to choose just a few things because I love it all! I even ordered Sandra’s Wave ring to wear as my wedding band💕 I just wish I lived closer..but maybe that’s a good thing or else I’d go broke lol

And what really made me fall in love with Recreational Jewels - the owner is an absolute angel! She replied to my message I sent in on their website right away and was SO kind and genuine. Just seeing that she took the time to do that meant so much to me, especially in today’s world. That’s why I am trying to share everywhere how AMAZING this business is!

You can really feel the love behind this small business, and I’m so happy to support it all the way over here from the US! 🩷

15 January 2026
Unprompted review
Rated 4 out of 5 stars

Arrived Broken but other pieces fine

Ordered multiple pieces for Christmas and was really looking forward to the Bracelet , opened today and noticed after an hour the gem in my bracelet is loose and would fall out in the bag it arrived in. Was disapointed but company have been in good contact

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Incomplete order and zero response to queries

Order placed on 1 December.
Nothing dispatched yet.

2 emails and 1 contact form completed - ZERO RESPONSE.

As I have never used this shop before and have no prior experience of them, my only advice is AVOID!!

16 December 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Vicky,

We’re sorry this was your experience.

We’d like to clarify that we did respond to your emails, explained the stock delay, and your refund has already been processed.

We reply to all customer service enquiries within 24–48 hours. If our responses weren’t visible in your inbox, they may have landed in your spam or junk folder during a particularly busy period.

If you need anything further, you’re welcome to contact us again using the same email address and we’ll be happy to help.

Rated 5 out of 5 stars

US buyer

US buyer, necklace got here sooner than I really expected. Packaged very beautifully. Piece was gorgeous. Will buy from here again!

24 November 2025
Recreationjewels logo

Reply from Recreationjewels

Hi Jesse,

So happy to hear this — we hand pack every order with love and care, so it means so much to know you loved the packaging and our postcards too. We’re really glad your necklace arrived sooner than expected and that you loved the piece.

Thanks so much for supporting us our small business and leaving such a lovely review !

Rated 1 out of 5 stars

I’m honestly shocked at how badly this…

I’m honestly shocked at how badly this whole experience has gone. I’ve shopped with Recreation Jewels before and always loved their pieces, but this has been nothing short of infuriating. I ordered a birthday gift on the 26th of November, plenty of time, you’d think, yet the original order went "missing", the necklace I chose turned out to be out of stock, and when a replacement was finally sent, it was shipped with Royal Mail Tracked 48 instead of Special Next Day Delivery like they reassured. So of course, it didn’t arrive in time, and my girlfriend went without a birthday present.

What makes this even worse is the response I got when I raised my concerns. Instead of a personalised message or any sense of accountability, the owner replied with what was clearly a generic ChatGPT-generated response. After everything that went wrong, that’s honestly insulting.

They were very quick to take £70 from me, but suddenly incredibly reluctant to give it back when their mistakes left me empty-handed. This has been a terrible experience from start to finish, and nowhere near the standard I expected from a shop I used to trust.

12 December 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Hannah,

We’re so sorry for how disappointing this experience was, particularly as you’d shopped with us before and purchased these pieces as a birthday gift.

We explained the situation to you directly over DM, but to clarify here — after the original order went missing and the replacement item was found to be out of stock, we sent you a returns shipping label, and offered to send a ring free of charge as a sincere apology.

We take full accountability for where our service fell short, and we’re actively working to ensure this doesn’t happen again.

Rated 5 out of 5 stars

Great for sensitive skin!

Ordered a few rings from here and even after a year of having their rings , they all look brand new. It hasn’t reacted with my super sensitive hands either so definitely worth it for the sensitive girlies👍 the customer service was helpful with sizing too.

3 November 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Lucy,

Thank you so much for your lovely review - all of our pieces are hypoallergenic and made from 316L stainless steel, so we’re really glad they’ve been kind to your sensitive hands and still look brand new after a year.

Rated 5 out of 5 stars

I recently ordered from here after…

I recently ordered from here after seeing it on tiktok and brought so many gorgeous pieces! It’s been 6 months and they’ve lasted so well and haven’t rusted or tarnished! The staff also wrote a really sweet note in the parcel and the customer service have been exceptional as I had to also change my address. I can’t wait to order more from recreation jewels in the future and DEFINITELY RECOMMEND IT!!

1 December 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Laura,

Thank you so much for taking the time to leave this review. We’re really pleased to hear that your pieces have held up so well over the past six months and that you were happy with both the packaging and our customer service.

We truly appreciate your support and recommendation, and we look forward to future orders in 2026!

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