Redbackboots Reviews 116

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its comfort and durability. Many people appreciate the excellent value for money, especially given the longevity of the boots. The delivery service is also frequently mentioned as being quick and efficient. However, some customers also noted that the price can be steep, and a few people experienced issues with the soles of the boots deteriorating or delaminating after some time, which impacted their overall satisfaction despite the comfort and quality of the upper materials.

What people talk about most

Product

Consumers find the product to be of excellent quality and comfort. Many reviewers praise the boots for their... See more

Quality

Customers consistently note positive experiences with quality, highlighting the comfort and durability of the... See more

Value for money

Users describe positive interactions with value for money. Many reviewers state that despite the steep price,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the very fast and... See more

Price

People report ambiguous experiences with price. Many customers feel the products are worth the cost, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm not sure why there are so many negative reviews for Redback Boots! I ordered one pair which arrived very quickly and they're so comfortable! I've had them a for a couple of years now, and have sin... See more

Company replied

Rated 5 out of 5 stars

The company went all out when initial order resulted in two left shoes, shipped new pair almost immediately with a gift of boot socks. I've wore redback boots for years and they generally last 3 - 4 y... See more

Company replied

Rated 5 out of 5 stars

I bought my boots in Spring 2022 and have worn them almost every day since. They've been with me through 4 lambings, horseriding, cattle sheds, vet school practicals and many a night out. They've al... See more

Company replied

Rated 4 out of 5 stars

Professional grafter, professional fat bloke, multiple foot surgery. Easily the most comfortable boot i've ever purchased - when working 10-12hr shifts its worth paying a premium, i love the zip, eas... See more

Company replied


Company details

  1. Shoe shop
  2. Boot Shop
  3. Clothing Shop

Written by the company

We are the official UK distributor for Redback boots; premium leather work boots made in Australia. Please note - we are no longer replying to any messages or reviews of our business, left by anonymous users on Trustpilot. As there are multiple instances of non-genuine reviews appearing on our pages and subsequently being upheld by Trustpilot (an extremely unfair practice) we will no longer be using the "Trust" Pilot service. Please feel free to add to the non-genuine reviews that already exist here on our page. We won't read them but maybe they will help out an unsuspecting anonymous customer that doesn't exist. We will not be held ransom by TrustPilot or random clandestine actors and bots. Cheers!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best boots on the market..

Best boots on the market... all the family wear them. For farm work, equestrian and casual wear. Can't beat them for comfort and style.

29 January 2026
Unprompted review
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Reply from Redbackboots

Totally agree! Thank you!

Rated 5 out of 5 stars

Comfortable boots

Comfortable boots. Essential when working around horses.

19 December 2025
Unprompted review
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Reply from Redbackboots

We have had several customers whose feet/toes have been saved by our boots, funnily enough, those stories also involved horses. Thanks for taking the time to review our boots.

Rated 5 out of 5 stars

The best boots I've ever had!

These are simply the best boots I've ever had. I was reccomended them by a farmer friend. I bought a yard pair in 2020. They are like orthopedic boots. I bought two more yard pairs to go out in. Told my farrier friend. He scoffed then bought some. Loved them. He told his builder friends. Now we all have them. Literally the most comfortable boots. Amazing cushioned sole. Buy some. You will not regret it. You will keep buying them.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Two left feet / boots

Literally two left boots, discussed with the uk supplier, a replacement pair was sent, same issue, as if a left side upper was fitted to a right side sole, these were again returned FAO of the manager by recorded delivery with signature, confirmed receipt via Royal Mail tracking, nothing no contact, chased them via emails and then phone calls so many times I lost count, then called and asked for someone else besides the manager, promised to pass the message on and get him to call me back, nothing, tried several times again and eventually gave up, so I lost the costs of the boots entirely and never heard back from them, so my opinion on the boots and the uk customer care is utter rubbish unless you want to walk sideways, to the left with the examples I had. To be transparent the contact /manager I had for searching back through emails was “Gavin”. Ok thanks for your reply this time, however you didn’t reply before or confirm where or what happened to the boots that I did return, but you have now once a review has been posted, very funny…… you will type a reply but don’t have the guts to take a call or return it, yes I was dealing health issues hence the delay in dealing with returning the boots, maybe if you ever have that misfortune you might understand. Cancer is cruel:

1 September 2025
Unprompted review
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Reply from Redbackboots

Hello. Thanks for taking the time to review Redback boots UK. Seeing as you made the original purchase in January 2022 and tried to return them almost two years later (01/10/23 (we uphold a six month warranty on our boots)), we were unable to offer you an exchange or refund. We think this is a perfectly reasonable business practice and do stand by our decision. We are unsure as to why it took you almost two years to raise the complaint but had this been done in a timely manner, we could have helped.

Rated 5 out of 5 stars

Comfortable, durable and stylish!

Bought mine a year ago and they are still in incredibly good nick. Comfortable from the first time I put them on and they keep my feet dry

28 January 2026
Unprompted review
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Reply from Redbackboots

Great to hear! Thanks for taking the time to review our business.

Rated 1 out of 5 stars

Faulty stitching and bad customer service

I’m a gardener and I had one pair of safety boots that lasted me a year. I got a replacement pair and within a month the stitching on the right boot where the elastic meets the leather came loose and fell open.
I had recommended the boots to my dad too, who is also a professional gardener. The same thing happened to his, but within the first few wears! He told Redback, sent pictures and even the serial number of his shoes etc.
they refused to replace or refund the boots, saying they looked like they had been worn. Which he hadn’t denied! But after a few wears!? It felt like they thought he rebought a pair and were trying to say he was sending the old pair back? So confusing. Let down by the company, but we let it go. Then I got an email asking if I had any feedback. lol.

23 May 2025
Unprompted review
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Reply from Redbackboots

Thanks for taking the time to review Redback boots UK. We have just looked into this again as we aim for complete customer satisfaction. So it appears the boots in question were purchased from another business, not ourselves. We can see that you did make a purchase from us but we never received any communication about returning the boots purchased from ourselves. Ultimately, our policy states that we uphold warranty claims that are presented to us within six months of purchase. Retailers are free to run their business as they choose and if the company you purchased from refused your warranty claim, they probably had their reasons but seeing as it was not us, we can not speculate. Would you say this was unreasonable?

Rated 4 out of 5 stars

Really great boots

Really great boots, my son keeps buying these. Great service and communication. Quick delivery too. Would recommend.

11 December 2025
Unprompted review
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Reply from Redbackboots

We try our best. Much appreciated!

Rated 5 out of 5 stars

Having had three pairs myself my farmer…

Having had three pairs myself my farmer freind also having three pairs my grandson two pairs and my buisness partner having three pairs at the same time as me, we have had no probs at all soles do wear mine last about a year this being outdoors every day we both do winter maintence salt snow etc niether had a problem the farmer uses them all round the farm year long never said they have had a problem best buy from a reputible agent we use beamans footwear and saddlery never any bother ,my current pair are just 10 months old and still in good condition a bit more dubbin and they should last me till april poss beyond

28 January 2026
Unprompted review
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Reply from Redbackboots

Hi. Thanks for your review, we appreciate it and we always recommend a good dubbin too!

Rated 5 out of 5 stars

Fantastic boots and quick delivery.

I'm not sure why there are so many negative reviews for Redback Boots! I ordered one pair which arrived very quickly and they're so comfortable! I've had them a for a couple of years now, and have since added two other colours as they are the comfiest footwear I've owned! I must say though that the 'crazyhorse' suede style leather boots are not as comfy as the black or brown smooth leather variants. (I didn't purchase the crazy horse ones from redbackboots direct, they were a gift.)

28 January 2026
Unprompted review
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Reply from Redbackboots

One of the reasons there were several negative reviews against us was a spate of unsubstantiated reviews that this platform decided to uphold, even though the pairs in question were not purchased from us (in once instance they were purchased from a retailer in Canada - a completely unconnected business to ours!). However, thank you for your genuine review, much appreciated.

Rated 5 out of 5 stars

Crazy Horse Suede…

Had the soft toe Crazy Horse suede coming up 3 years.
Excellent fit and can take a pasting. Bought a second pair Redbacks as so comfortable. Excellent shipping. Cannot review customer service as I have had no need to do so.

28 January 2026
Unprompted review
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Reply from Redbackboots

Thank you for your kind words. We are glad you are happy with the service and products we provided.

Rated 5 out of 5 stars

On my second pair, very comfy.

I’m on my second pair of soft toe Redbacks. I wear them every day. Comfy, very comfy. I buy replacement insoles as I wear the boots every day, getting the new insoles feels like new boots.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve worn redback boots on the farm for…

I’ve worn redback boots on the farm for years and never had an issue they are awesome, super comfortable and honestly my personal opinion the best work boots I’ve had.

28 January 2026
Unprompted review
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Reply from Redbackboots

Hello. Thanks for your review. We definitely agree with it too! ;-)

Rated 5 out of 5 stars

I would not wear another boot!

I would not wear another boot!
Bought my Redbacks 3 years after having to replace my boots frequently they where slightly more expensive but you get what you pay for they have latest 3 years been excellent quality boot i have just bought another pair what great value.

14 November 2025
Unprompted review
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Reply from Redbackboots

We do wear other boots! Just not outside where other people can see ;-) Thank you for taking the time to write a review.

Rated 5 out of 5 stars

After reading all the other reviews on…

After reading all the other low star reviews on redback boots im actually amazed how they've had such a bad experience???
I bought the Redback Boots | Soft Toe UNPU in may 2021 and they are STILL going strong, still fit great, still look great and I'm somehow still on the original REMOVEABLE internal sole ?! Absolute weapon of a boot! I've used it for hikes and general dog walks for 3/4 of the year in crappy UK weather!
The price is steep but for the amount of use you can get out of them it's well worth it and I'd buy again , if I ever need to? The REMOVEABLE sole is starting to perish on them so I will just buy a new set and send it..

3 February 2025
Unprompted review
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Reply from Redbackboots

Hello! Thanks for your review. We would argue that our boots can not be beaten for comfort and if treated/cared for properly can last many years! Cheers!

Rated 5 out of 5 stars

Great Boots!

I bought Redbacks a couple of years ago after wearing blunnies for a few years. I have a low instep and found blunnies uncomfortable after wearing for a few hours.
I've worn the Redbacks loads.
Polished up for going out or with a dress. For dog walking in all weathers and for the last 8 months I've worn them literally every day whilst we've been living on a building site as our house is being renovated.
I've been clambering over rubble, sand etc and now wear them whilst decorating. I know the paint splats will scratch off with a fingernail or cover with polish when I want to go out in them again.
And best of all they support my feet and are really comfortable.
The soles by the way are still great!

28 January 2026
Unprompted review
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Reply from Redbackboots

Awesome. Thanks for your review!

Rated 4 out of 5 stars

Good boots. Not worth the high price.

I've had my redbacks for a year now. Extremely comfortable and keep their shape. I've read the other reviews regarding the soles. I've not experienced this yet so fingers crossed I've got a good pair of boots. Only reservation is the price. In my experience good boots but not worth the high price.

28 January 2026
Unprompted review
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Reply from Redbackboots

Hello. Thanks for your review. The majority of issues with the soles are largely caused by improper care of the boots, which seems to upset some people. If our guidelines on boot care are followed, this will almost never happen! In the case where it does happen, our warranty against defects in workmanship will have you covered.

As to the price, admittedly, they are not cheap but there are several things that need to be factored in; first we have to ship them in over 11000 miles from Australia which is not cheap, particularly post Covid! Second, Redback boots are made with dearer, thicker, premium leathers making them harder wearing than some of our competitior's brands. Third, the boots are actually manufactured in Australia, not just Australian in name. This allows for better quality control at source and guarantees a high standard of production without cost-cutting by exporting production to developing countries. Redback Australia pay their Australian staff members "a fair wage for a fair day's work". These factors increase the overall price of production making the boots "not cheap" but we hope this has shed some light onto our pricing. Thanks for your time.

Rated 5 out of 5 stars

Genuinely best boots I've ever had

Genuinely best boots I've ever had! I've got the steel toe capped black Chelsea boots. Have had the for a year now as my every day wear and the tread is good as new!

28 January 2026
Unprompted review
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Reply from Redbackboots

Great to hear it. Thanks for your review. We hope they continue to serve you well. All the best.

Rated 5 out of 5 stars

Wouldn't buy any others

I bought my boots in Spring 2022 and have worn them almost every day since. They've been with me through 4 lambings, horseriding, cattle sheds, vet school practicals and many a night out. They've always been my go-to and my fiancé is also a fan after buying his own pair - we'll be repurchasing as long as we have feet to put boots on :)

P.S. Also had a fab experience with customer service when I purchased steeled toes by accident - had both the original and corrected orders within 24 hours - very impressed.

28 January 2025
Unprompted review
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Reply from Redbackboots

Thanks for taking the time to review Redback boots UK. Much appreciated! We are glad you liked the service, we try our best.

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