Redber Ltd Coffee Roasters Reviews 149

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the freshness of the beans, the rich flavor, and the extensive selection available. Many people highlight the excellent service, describing the ordering process as easy and the delivery as fast and reliable, with orders often arriving on time and well-packaged. Reviewers also appreciate the flexibility of the subscription system, allowing them to customize their orders and manage deliveries effectively. However, some customers also noted issues with delivery, reporting that orders were delayed or never arrived, and expressing dissatisfaction with the company's response to these problems. A few other people also felt that the product quality was inconsistent, citing a lack of aroma and taste in some coffee beans, and issues with excessive chaff.

What people talk about most

Product

Consumers generally express high satisfaction with the product, particularly praising the quality and... See more

Quality

People report positive experiences with quality, consistently praising the freshness, taste, and variety of... See more

Order

Reviewers highlight positive aspects of order, often praising the easy ordering process and prompt dispatch... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and reliable delivery,... See more

Service

Users describe positive interactions with service, with many customers consistently praising the outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a Redber customer for several years now and continue to rate them as a first class coffee supplier. I signed up to their subscription scheme because at the time theirs was the only one I fou... See more

Company replied

Rated 5 out of 5 stars

Somehow I've ended up as the bean-orderer for our small office. I've been purchasing our supplies from Redber for nearly 4 years now and in all that time, my colleagues haven't had a single complaint... See more

Company replied

Rated 5 out of 5 stars

I’ve bought Redber coffee for years, I’ve only ever had one problem and that was royal mails fault but Redber sorted it for me straight away. Ordering is easy and delivery is fast. I’ve tried lots of... See more

Company replied

Rated 5 out of 5 stars

Great coffee, great prices and a very efficient team behind it all! You won't find better with plenty of offers and great online articles too. I've had a 2 Kilo delivery every other month for about s... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee machine supplier
  3. Coffee shop
  4. Coffee store
  5. Coffee vending machine
  6. Coffee wholesaler

Written by the company

Redber Ltd Coffee Roasters is an independent UK coffee company based in Guildford, Surrey, specialising in premium Arabica coffee and high-quality coffee equipment for home and business customers. We offer a wide variety of freshly roasted coffees sourced from leading coffee-growing regions around the world, including single origins, blends, and seasonal selections. All coffee is roasted in small batches to highlight flavour, freshness, and consistency. Alongside coffee, Redber supplies commercial and domestic coffee machines, grinders, syrups, brewing equipment, cups, glassware, and barista accessories. We work with recognised brands and courier partners to serve individual customers, offices, cafés, and hospitality businesses across the UK, providing knowledgeable support and a professional end-to-end service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I absolutely love this coffee

I absolutely love this coffee! The flavour is rich, smooth, and full of character — you can tell the beans are freshly roasted and carefully sourced. The customer service is fantastic too — super friendly, helpful, and quick to respond. My orders always arrive on time and perfectly packaged. It’s become my favourite coffee brand by far!

3 November 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

HI Joanna - thank you for the great review - this is what we do.

Rated 5 out of 5 stars

Amazing and fresh decaf coffee

I was gifted a surprise decaf subscription and so far all have tasted amazing! It’s very hard to find good quality fresh roasted decaf (especially at a reasonable price) and with the variety Redber offers I will never look back! Deliveries are always on time and I look forward to the next one every month.

7 November 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Hi Megan. Thank you for the kind words. A surprise, freshly roasted coffee awaits you every month!

Rated 5 out of 5 stars

Amazing fresh coffee

Incredible coffee, I’ve explored a few blends and single origins now and all taste amazing brewed in my cafetière. Arrives on time and easy to order.

6 November 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Hi Dominic. We are really pleased you have found our amazing coffee!

Rated 5 out of 5 stars

Great coffee- excellent taste

Great coffee- excellent taste and works really well in my sage machine.

27 September 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Hi Liam. Thank you for the great review.

Rated 5 out of 5 stars

Bloody brilliant coffee

You do not want to give this coffee a miss, goes down smoothly and perfect flavour!

6 November 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Thank you Maya.

Rated 1 out of 5 stars

Just a really really awful company

Just a really really awful company. Customer service is absolutely awful.
The organisation was absolutely awful. They left me without a coffee machine on the launch of Coffee shop after promising a world. They are claiming it is all another companies fault and playing the blame game saying they "arent Privvy to any conversations with 3rd parties" (The company that they called and gave my number too to deal with) without actually taking any responsibility themselves and then have continued to argue and just be horrible people since.

The company is genuinely really awful from my experience and there was one members of staff there who is particularly arrogant. As my last review got removed for mentioning names I am unable to do so but just avoid these guys at all cost.

15 October 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Clarification on Experience
Hi Rowan,
We’re genuinely sorry for the situation you described. We never want a customer to feel let down, and we take your feedback seriously. For more than 12 years, Redber has proudly supported thousands of small, medium, and large businesses across the UK, continually striving to deliver exceptional service. We regret that your experience did not reflect the standards we uphold every day.

What Happened
• You selected a coffee machine that required third party finance and had a short lead time for ordering and installation. While finance is handled directly between the customer and the lender, our team stayed in close contact to assist wherever possible. Our customer service team maintained regular communication by phone and email, offering guidance and support throughout the process.
• The initial finance process experienced delays, and the order was cancelled before the machine was placed. Forty eight hours later, you asked us to restart the process urgently, which we did immediately.
• We sent our standard site readiness requirements via email, clearly outlining all information necessary for installation and highlighting key details such as the mains water supply and correct electrical connections to prevent disruption. You replied confirming installation could proceed, so we reasonably assumed the requirements had been acknowledged and understood. Once finance was approved, we ordered the machine and arranged installation as quickly as possible—going the extra mile by dispatching an engineer at 3 a.m. to provide additional support. Unfortunately, the site was still not ready, and the engineer was unable to complete the installation, resulting in another cancellation.

We are deeply sorry for the final outcome. Our goal has always been to provide a reliable, transparent, and caring service, and we remain fully committed to supporting all our customers with professionalism and respect.

— The Redber Coffee Team

Rated 5 out of 5 stars

Ordered some coffee recommended and…

Ordered some coffee recommended and loved the different single origin coffees. Tried the Halloween special, was really nice and fresh tasting ( never thought i would be saying that about coffee😁) . Took it to work as there are a few coffee lovers there and…. wow they all loved it. After finding out it is possible, we will be putting in standing orders now for this coffee on our sites going forward. We all used to drink the nice Italian coffees but although still nice I now much prefer Reber’s

7 October 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Thank you for the review. And congratulations on converting all your colleagues! The taste and aroma of our roasted-to-order coffee will soon be in every coffee mug in your workplace.

Rated 5 out of 5 stars

I love Redber coffee

I love Redber coffee! We have tried several different blends and single origin - whole bean and filter grind. Any other coffee I’ve had since we started ordering from Redber just isn’t the same quality.
Give it a go, you won’t regret it!

4 October 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Thank you Callie, your review is much appreciated. We fresh roast your coffee to order - that's the secret.

Rated 5 out of 5 stars

A great business to work with

I recently bought a Victoria Arduino coffee machine for my business from Redber and I can confirm they are were very competitively priced, but more importantly the after service was second to none. I have now switched my coffee supplier to Redber’s coffee as it is far better and priced well.

1 October 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Thank you Mae for the review. Please tell your friends about us and what they are missing out on!

Rated 5 out of 5 stars

Excellent experience with a truly professional and knowledgeable team!

Redber really helped me set up my new coffee shop. They took the time to understand my specific needs and never tried to push any particular machine — instead, they recommended options that genuinely suited my business. The coffee tasting session at their roastery was incredibly insightful; it not only deepened my understanding of coffee but also helped me choose the perfect beans for my customers. Highly recommend them to anyone starting or running a coffee business!

8 October 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Hi Barry - thank you for the great review! We strive to assist and support businesses such as yours and wish you every success.

Rated 5 out of 5 stars

Great company and coffee - Redber

Great company, we are a SME and bought a La Marzocco coffee machine. Paul Merrell was super knowledgeable and provided a complete breakdown of the product and service offering.
Suffice to say the the price was competitive and the coffee is actually amazing for our staff and customers.
Well done team - fab product and highly recommended

1 October 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Thank you N Kumar for the great review. We wish you every success.

Rated 5 out of 5 stars

I absolutely love Redber Coffee

I absolutely love Redber Coffee! Their beans are always super fresh and roasted with real precision — you can taste the quality in every cup. The team are so lovely, friendly, and always happy to help.

Such a great experience every time — thanks, Redber! ☕❤️

16 October 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Thank you Steph for the kind words. We are always happy to help.

Rated 4 out of 5 stars

Multiple blends, beautiful packaging

I got a pack of 4 different blends. The packaging was beautiful and the coffee was amazing! I used it with my sage espresso machine at home. Would definitely get more.

1 August 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Amazing coffee is what we do! Thank you for the review.

Rated 5 out of 5 stars

delicious Caffè Italiano dark roast coffee

I bought a beautiful Le Creuset Cup on sale and a delicious bag of "Caffè Italiano" dark roast coffee, both amazing quality and arrived quickly.

20 September 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Thank you for the review. That is the quality of product and level of service we are known for.

Rated 5 out of 5 stars

I purchased an item which was slightly…

I purchased an item which was slightly faulty and raised the issue through an email. I was sent a replacement with an apology & zero fuss.

2 September 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Hi Chris. That is the customer service we are known for.

Rated 5 out of 5 stars

Very helpful and good coffee.

I picked up two medium roast African coffees today, along with some descaler and a tamper. I rang this morning asking if I could pick up an order that was ready, and a tamper that I ordered yesterday. The person on the phone was very helpful, she remembered my calling yesterday about the tamper, and afterwards when she saw I’d placed the order, she’d made sure it would be ready today, which was very kind of her. I chatted with the woman in the shop today, probably one of the owners, she was friendly and helpful too. I tried the Kenyan coffee as soon as I got home. It’s acidic, as she said it would be, and it was rather good. The Motta tamper is good too.

21 August 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

HI Leif. We work hard at our customer service and we really appreciate the kind words.

Rated 5 out of 5 stars

Great coffee

I have purchased coffee several times from Redber - it's a great local roastery near Guildford (always good to support a local business).
There have a smashing range of fresh beans with wonderful tastes. Packets come with dates and person who grounded the beans. And the staff seem to know what they are talking about.

31 July 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Thank you for the kind review.

Rated 5 out of 5 stars

Great fresh roasted coffee

Have been using various blends and countries of origin over the years. So far the Colombia Exelso Huila is my favourite. Consistant high quality products,supported by excellent service and prompt delivery.

9 August 2025
Unprompted review
Redber Ltd Coffee Roasters logo

Reply from Redber Ltd Coffee Roasters

Hi Michael. Thank you for the nice review.

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