Red House Service Station Reviews 

314
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the assistance provided. Customers frequently praise the exceptionally prompt response times, noting that teams arrive quickly to handle breakdowns efficiently. People also mention that the digital tracking links sent via text message are very useful, prompt, and easy to navigate. Consumers are extremely happy with the staff, describing every team member as remarkably friendly, polite, and thoroughly professional. Reviewers deeply appreciate the clear and reassuring explanations provided regarding vehicle issues during the entire recovery process. Many individuals mention feeling completely safe, comfortable, and well cared for throughout their journey home.

What people talk about most

Service

People report high satisfaction with the breakdown service, highlighting prompt arrivals and friendly... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and professional demeanor during... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting exceptionally fast arrival times that often... See more

Response time

Customers had positive experiences with response_time, consistently highlighting fast and prompt service.... See more

User experience

Consumers find the user experience to be exceptionally positive during stressful breakdowns. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Stranded in a dangerous spot with kids after hitting a massive pothole. Quoted 2+ hours by breakdown cover, but Red House arrived in 10 minutes! They prioritized our safety by send... See more

Rated 5 out of 5 stars

After phoning the AA, I quickly received very clear information sent by text explaining who the company were; the name of the driver who was coming to assist; the reg number of their vehicle and wha... See more

Rated 5 out of 5 stars

Straightforward booking. Correct tow vehicle scheduled. Arrived within a few minutes of forecasted ETA. Carefully checked the vehicle and loaded it. Phoned by office to say it was being off l... See more

Rated 5 out of 5 stars

My insurance company arranged breakdown recovery with Redhouse Recovery. The app link I received via text message from Redhouse was prompt and easy to use. I could track the arrival of the recovery ve... See more


Company details

  1. Towing service
  2. Car service

Written by the company

Roadside Breakdown Assistance & Vehicle Recovery, Serving: Derbyshire • Nottinghamshire • South Yorkshire


Contact info

5.0

Excellent

TrustScore 5 out of 5

314 reviews

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No recent history of asking for reviews

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5.0

All reviews

(314)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Andy came out to us today when our car broke down. He arrived really quickly and soon had our car loaded and took us back home. Andy was really polite and friendly and a credit to the company. Thank you Andy

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

Absolutely fantastic! Andy arrived this morning to recover my vehicle within 20 minutes of reporting it broken down so it could be transported to a local garage. My vehicle was parked on a difficult driveway making it exceptionally difficult to get it on to the recovery truck. Andy managed to do this all on his own, it was incredible to watch, a work of art! Andy was polite, pleasant, patient and professional throughout, a credit to Red House Service Station. Thank you so much Andy we couldn’t be more appreciative of all your hard work and the fantastic service you provided us with this morning. Thank you

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Red House garage

Definitely nothing to complain about. They arrived at the stated time and delivered my car (and me) home. Joel who attended is a credit to the company. He took great care when loading my car onto his truck. A really good service.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Super Ed !!

The driver Ed was great, arrived within 20 mins of my phone call, very profesional, friendly and imformative, was back home in 20 mins. Great service Red house keep up the great work.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! I broke down at 4.30pm and recovery was with me by 5.10pm. The man who came out was so helpful and suggested the issues which were wrong with my car. He made a very difficult situation less stressful and worry free. The call centre were also in contact throughout! So grateful for the help!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

I broke down in the wilds of Derbyshire

I broke down as I was leaving a camping meet in the Derbyshire countryside. Thankfully I have breakdown cover. After speaking with my insurer I contacted Redhouse breakdown service to check on their availability and they were able to assist within an hour or so depending on traffic. I was concerned they wouldn’t find me and there was intermittent signal issues but Redhouse had it covered. A text returned to them confirmed my exact location and I was even able to track the driver. The confident professional who arrived instantly put me at ease and explained what will happen. It is worrying to breakdown when you’re alone but the service I received was quick, efficient and I felt safe. Red House Service Station you’re top class.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Got me back on the road quickly

Got me back on the road quickly. I had a flat battery, after a quick call to call assist they arrived quickly and got me back on the road within 30 minutes and diagnosed a fault on the car at the same time.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

The garage came very promptly

The garage came very promptly, the two mechanics sorted the problem very quickly. They were very friendly and professional. My car was sorted in a few minutes. Great service, thank you so much.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Well done AutoAid and Redhouse

Well, auxiliary battery failed on my hybrid Toyota (3 years old) so called AutoAid ( on app) who dispatched Redhouse to me - 3/4 hour wait which was great compared to RAC and AA. Andy, the technician, checked the battery after jump starting it - only 2% life left in it so offered a replacement £70 incl fitting which I thought was reasonable. Paid by card and an invoice was sent to my email .
Couldn’t have asked for better service and a very knowledgeable technician to get me going again
Well done AutoAid too as they phoned me twice to see if technician was on site and again when I got home to see if I was happy with the service

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Ed.

Contacted my breakdown provider at 17.02 on a Friday evening. Ed arrived on site at 17.43. Before the hour was out Ed had the car loaded and us on our way to our chosen garage. Thank you Ed. Excellent service from a friendly, chatty chap.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

100% positive!

Arrived promptly. Friendly, efficient mechanic who put me at my ease and answered any questions I had. Solved the problem within half an hour and had car up and running!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service

I couldn't believe how fast the whole experience was. I had taken out the policy for piece of mind and it came when I needed it the most. Literally less than an hour and my car was on the back of the transporter (after he was unable to fix road side) and we were at our local mechanic. The service was great and felt confident with the transport as Shaun had to do a tricky reverse on to the garage yard.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

By far exceeded my expectations

By far exceeded my expectations. Phone staff were outstanding and by a long way exceeded the last 4 local recovery firms I tried who sounded like plant pots on the phone. Came in 20 mins and repaired at roadside when I though it would be a trip to the dealer.
Thanks!!!

9 May 2025
Unprompted review

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