Redspot Car RentalsReviews 

21,520
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for being wonderful, clear, concise, efficient, and very friendly, often going above and beyond to meet needs. Many people appreciate the outstanding customer service, describing it as amazing and helpful from pick-up to drop-off. Reviewers also found the car rental process to be effortless, comfortable, and stress-free, with easy processing and quick pick-up. However, some customers experienced very poor service, particularly when dealing with head office, describing it as terrible and unhelpful. There were instances where booked vehicles were unavailable, leading to significant inconvenience and frustration, including issues with truck rentals and one-way fees. Additionally, some people reported being charged unexpected fees, such as for flat tires or returning a car with a near-empty tank, and issues with bond returns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, efficient, and helpful,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, friendly, and efficient... See more

Price

Users describe ambiguous interactions with price, with many customers praising the outstanding, reasonable,... See more

Location

People report ambiguous experiences with location, with some customers having positive interactions at places... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the exceptional and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The gentlemen who we dealt with at the desk, was wonderful. He was clear, concise and efficient, but also very friendly, with a lovely smile. The process was great too. But, the car we were upgrade... See more

Rated 5 out of 5 stars

Redspot truly hit my red spot! ❤️ Thank you so much for making our road trip so effortless, comfortable and truly unforgettable! Highly recommend Redspot for their outstanding customer service,... See more

Rated 5 out of 5 stars

We enjoyed the vehicle very much, the process and costs were acceptable. However we were not impressed with being charged both an admin fee plus a toll road/ tunnel charge for each of the mentioned it... See more

Rated 5 out of 5 stars

All the team members which I dealt with were friendly and efficient. When I explained what kind of car I needed, my requirements were met quickly and the contract explained clearly. Due to a need... See more


Company details

  1. Car rental company
  2. Car accessories shop

Written by the company

Redspot Car Rentals is Australia's fastest growing car rental company. They offer a variety of young rental vehicles to hire at airport and downtown locations across the country at fantastic prices and exceptional service.


Contact info

3.9

Great

TrustScore 4 out of 5

22k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(21,520)

97 reviews in the last 12 months

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Rated 4 out of 5 stars

Great customer service from Bridget

The booking was the easiest ever by Bridget.
She comprehensively explained everything and was a pleasure to deal with. Thank you so much Bridget.
Will book here next time.
Only issue when we arrived asked for an upgrade and told we had one but it was still a small vehicle.
Other than that all good.

27 January 2025
Rated 5 out of 5 stars

Great customer service

The lady (Lena) that served us was delightful and managed to get us out of a bind as our booking with another agency had just simply not happened (they closed their office and didn't tell us) and we were stranded. It looked like there were no cars available and we left, but she chased us down the path to tell us one had just come back. She gave us a reasonably competitive price (hire cars are expensive around Christmas) and had us on our way in no time. Loved her customer service!

21 December 2024
Rated 5 out of 5 stars

The friendly

The friendly, courteous staff and the speed in which the transaction took from start to finish.

25 December 2024
Rated 5 out of 5 stars

Customer Support to the Max

We use a particular car rental place fortnightly. This last ti,e we booked the car a day after our arrival at the airport and we were told we could not be helped, even when one staff memebr felt we could get the car back in time for a booking the following day. We walked over to Red Spot and explained the circumstances to Rita & Adele and they went above and beyond to get us into a car, even though they had back to back bookings. Amazing support and service.

25 December 2024
Rated 5 out of 5 stars

Will come back

Fast pick up drop off experience as the agent was very helpful.As this was my first visit to a Red spot
Rental it's not my last the pricing was very reasonable for a walk in price ,and no bond was a +.

25 November 2024
Rated 5 out of 5 stars

My short holiday

The process from start to finish was easy. The website showed me the cost to hire the car. When I got to the airport, the team member was friendly and helped me to get my car. The car was clean and not damaged. When I returned the car, the team member greeted me and took the car keys from me.

25 November 2024
Rated 5 out of 5 stars

Cleanest car

Price was a bit high. But the car was nice and it was the cleanest car Ive ever rented in Australia.

24 November 2024

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