Redspot Car RentalsReviews 

21,520
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for being wonderful, clear, concise, efficient, and very friendly, often going above and beyond to meet needs. Many people appreciate the outstanding customer service, describing it as amazing and helpful from pick-up to drop-off. Reviewers also found the car rental process to be effortless, comfortable, and stress-free, with easy processing and quick pick-up. However, some customers experienced very poor service, particularly when dealing with head office, describing it as terrible and unhelpful. There were instances where booked vehicles were unavailable, leading to significant inconvenience and frustration, including issues with truck rentals and one-way fees. Additionally, some people reported being charged unexpected fees, such as for flat tires or returning a car with a near-empty tank, and issues with bond returns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, efficient, and helpful,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, friendly, and efficient... See more

Price

Users describe ambiguous interactions with price, with many customers praising the outstanding, reasonable,... See more

Location

People report ambiguous experiences with location, with some customers having positive interactions at places... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the exceptional and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The gentlemen who we dealt with at the desk, was wonderful. He was clear, concise and efficient, but also very friendly, with a lovely smile. The process was great too. But, the car we were upgrade... See more

Rated 5 out of 5 stars

Redspot truly hit my red spot! ❤️ Thank you so much for making our road trip so effortless, comfortable and truly unforgettable! Highly recommend Redspot for their outstanding customer service,... See more

Rated 5 out of 5 stars

We enjoyed the vehicle very much, the process and costs were acceptable. However we were not impressed with being charged both an admin fee plus a toll road/ tunnel charge for each of the mentioned it... See more

Rated 5 out of 5 stars

All the team members which I dealt with were friendly and efficient. When I explained what kind of car I needed, my requirements were met quickly and the contract explained clearly. Due to a need... See more


Company details

  1. Car rental company
  2. Car accessories shop

Written by the company

Redspot Car Rentals is Australia's fastest growing car rental company. They offer a variety of young rental vehicles to hire at airport and downtown locations across the country at fantastic prices and exceptional service.


Contact info

3.9

Great

TrustScore 4 out of 5

22k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(21,520)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Service was great once they opened

Service was great once they opened. I had an 8am pick up but was not told that was when they opened. A half hour wait due to the queuing. Would use again, but keep this fact in mind.
Very accommodating about late return - same day.

23 February 2025
Rated 1 out of 5 stars

Terribly unhelpful company

Terribly unhelpful company. I have sent multiple requests to their claims department for information needed as part of an insurance claim. I have had one response, in nearly two months of chasing, with only half of the requested information provided. I have been continually ignored since, despite attempts to escalate including to their customer service team. Having used other car rental companies in the area, I highly recommend avoiding this one and choosing one of those other companies!

24 February 2025
Unprompted review
Rated 4 out of 5 stars

good..that were unlimited km travel…

good..that were unlimited km travel that the plus...but the excess are too high. ofcourse no one expected anything to happen during vacation.if you can consider it.....hope to see you again but in different state.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

A great car

A great car. Easy and convenient to drive.
A good lady at the reception who helped us.

Only problem was there was no sign where "Retspot" was. But we finaly found it.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Easy stress free service, great experience

Our flights were cancelled from Prosperine to Sydney due to flooded roads and cyclone warning. Redspot was incredibly helpful in finding us the best deal as we were wanting to extend the rental and return the car in Brisbane. Redspot was able to waive all fees for returning in a different location and during a stressful time ensure we bought the most appropriate insurance which proved crucial as on the trip our windscreen was chipped by a rock. The return was so easy, with minimal paperwork and no excess payment required. It honestly made an otherwise disastrous trip so much better. Highly recommend the rental and also purchasing the accompanying insurance.

30 January 2025
Unprompted review

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