ReduceMyExcess Reviews 2,727

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value for money, noting that the prices are very competitive and significantly cheaper than alternatives. People also appreciate the user-friendly website and the straightforward process, making it easy to set up cover quickly. The service is consistently described as efficient and reliable, providing peace of mind. However, some customers also mentioned occasional issues with the website, finding it less intuitive than others. A few reviewers also expressed dissatisfaction with customer service interactions, particularly regarding language barriers or difficulties in finding specific information.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently praise the... See more

Price

Reviewers highlight positive aspects of price, consistently finding it competitive and affordable. Many... See more

Website

Customers had positive experiences with the website, consistently praising its ease of use and clear... See more

Value for money

Consumers consistently find the value for money to be positive. Many reviewers highlight the great value,... See more

Service

Users describe positive interactions with service. Many reviewers praise the great service, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's always a great surprise when any insurance company discounts your premium to less than last year to reward loyalty...I'm in!! No hassle at car rental desks. Great value annual premiums Easy to... See more

Company replied

Rated 5 out of 5 stars

The best type of insurance is the one you don't need. Didn't have to claim on this (but based on previous experience I'm sure they would pay out quickly) but value in knowing you are covered if the h... See more

Company replied

Rated 5 out of 5 stars

Long time user of reduced my excess but never had to claim. Returned my car hire to be informed of damage on the rear of the car which I was completely unaware aware of. Got stung with a £600 bill for... See more

Company replied

Rated 5 out of 5 stars

We have used Reduce My Excess many times for our car hire abroad, and have had to claim on it, no problems. This time we're moving our daughter back from University so have three years worth of "p... See more

Company replied


Company details

  1. #96 of 225 best companies in Insurance agency
  2. #109 of 170 best companies in Insurance broker
  3. #49 of 139 best companies in Insurance company

About ReduceMyExcess

Written by the company

ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.

Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.


Contact info

ReduceMyExcess Car Hire Excess Insurance

Affordable and comprehensive cover for the next time you hire.

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Radgee

Easy to apply for cover

8 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Rodger,

Thank you for your feedback. We’re pleased to hear you found it easy to apply for cover.

Kind regards,

Anna

Rated 5 out of 5 stars

All good

All good. Great product

8 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Dean,

We're happy to hear you had a good experience with ReduceMyExcess! Thank you for your positive feedback.

Kind regards,

Anna

Rated 3 out of 5 stars

Great prices for single trip and annual…

Great prices for single trip and annual policies and it’s good to be able to use Cashback websites to get even more money off. However, I dropped a couple of stars purely for the time it took me to find out what the policy limits were as I wanted to know these before entering all my details and committing to a policy. The limits are shown on the last step, but I had to put in all my details by that stage. I did find them eventually somewhere in the FAQs/Policy docs. The true worth of a policy is how they deal with claims ultimately, which I hope I don’t have to go through!

10 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Danny,

Thank you for taking the time to share such detailed feedback. We’re pleased to hear you found our single‑trip and annual policies good value, and that the option to use cashback sites was helpful.

We appreciate your comments about the visibility of policy limits and if you do need to make a claim, our team will be on hand to help.

Kind regards,

Anna

Rated 5 out of 5 stars

Have used ReduceMyExcess for many years…

Have used ReduceMyExcess for many years and have needed to claim on my last trip. Cover was provided seamlessly and I was reimbursed for the excess promptly.

6 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Philomena,

Thanks for your feedback. It’s great to hear that after many years with us, your claim was dealt with seamlessly and the excess was reimbursed quickly. We really appreciate your loyalty.

Kind regards,

Anna

Rated 5 out of 5 stars

claim was no hassle to do and was…

claim was no hassle to do and was promptly dealt with.

10 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Robert,

We're happy to hear that our claim process was easy for you and that it was handled quickly. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Renewal was easy and straightforward

Renewal was easy and straightforward. This is a reliable Insurer and I have some authority in this as I've been an Insurer myself for over 35 years.

10 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Livio,

We're happy to hear that your renewal was easy. Thank you for acknowledging our reliability, especially with your extensive insurance background. We appreciate your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Saved me money from UK Rental company...

Saved me money from UK Rental company...

10 May 2026
Unprompted review
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Allen,

We're glad you had a positive experience and that we were able to save you money from the rental company. Thank you for your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to join on the website

Easy to join on the website. I had to make a small claim this year. It was handled in a friendly way, and to my satisfaction.

8 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi David,

We're happy to hear that taking out a policy through the ReduceMyExcess website was easy. We're also glad that your claim was handled to your satisfaction in a friendly way. Thank you for your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

It is quick and easy to get a quote…

It is quick and easy to get a quote online. The quote us always competitive and I am a repeat customer.

9 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Bridget,

We're happy it's quick and easy for you to get a quote online. We appreciate you being a repeat customer and mentioning our competitive quotes!

Kind regards,

Anna

Rated 5 out of 5 stars

Use it Every Time

It’s just so easy and takes seconds to do. Gives a real peace of mind to hiring a car

7 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Keth,

We're so glad to hear the ReduceMyExcess website is easy to use and provides peace of mind when hiring a car. Thanks for taking the time to leave us your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy and good value

Good price .

4 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Suzanna,

Thanks for your review. We’re glad you found our cover easy to set up and good value for money.

Kind regards,

Anna

Rated 5 out of 5 stars

Great company

Great company, always use them when hiring a car. Reasonably priced and easy to use.

7 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Tariq,

Thank you for your positive feedback. We’re glad you find our cover easy to use and good value, and we appreciate you continuing to use our services.

Kind regards,

Anna

Rated 5 out of 5 stars

satisfied

Very satisfied

7 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Craig,

We're happy you're happy!

Kind regards,

Anna

Rated 5 out of 5 stars

Brilliant Customer Service

These guys were great, I booked a van policy and when I got to the rental place I had to swap out to a car. I messaged ReduceMyExcess asking if I could swap the policy. They responded saying they couldn't swap the policy but as I'd bought an annual car policy for a later rental they have refunded the van policy IN FULL. I did not expect that but was very pleasantly surprised. Absolute top marks for going above and beyond. Thank you.

7 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Timm Cleasby,

We appreciate your positive feedback. We are happy to hear that you were pleasantly surprised by our service when you needed to change your policy. It's great to know we exceeded your expectations. Thank you!

Kind regards,

Anna

Rated 5 out of 5 stars

Very easy to purchase this insurance

Very easy to purchase this insurance on the ReduceMyExcess website, which I have used before.

7 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Ian,

We're happy to hear that purchasing insurance through our website was easy, and we appreciate you being a returning customer. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Very helpful over my renewal and all…

Very helpful over my renewal and all sorted very quickly.
Good value,recommend

5 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Greg,

We're happy to hear that your renewal process was quick and helpful. It's great to know you found good value, and we appreciate you recommending us.

Kind regards,

Anna

Rated 5 out of 5 stars

Definitely recommend

Quick and easy to get a quote.
Have used reduce my excess policies a few times now.
Competitive prices.

7 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Susan,

We're happy to hear that you find our quote process quick and easy. It's great to know you've used our policies multiple times and appreciate our competitive prices. Thanks for your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to navigate and get the insurance…

Easy to navigate and get the insurance I wanted

4 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Michael,

We appreciate your feedback and are happy our website was easy to navigate, allowing you to quickly get the insurance you wanted. Thank you!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to use

Easy to use, quick response and affordable excess insurance.

7 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Grahamy,

We're so happy to hear the ReduceMyExcess website is easy to use, the customer service response quick, and the excess insurance affordable. We appreciate you taking the time to leave feedback.

Kind regards,

Anna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look