ReduceMyExcess Reviews 2,656

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,477 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the peace of mind it provides when hiring cars. Many appreciate the user-friendly website and the straightforward process for obtaining coverage, often noting the significant savings compared to insurance offered by car hire companies. The pricing is frequently mentioned as competitive and offering great value for money. However, some people were not happy with the website, describing it as not user-friendly. A few other people also felt that the customer service was poor, with one reviewer specifically mentioning a language barrier issue.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently highlighting the ease of use and... See more

Price

Customers consistently note positive experiences with price, often highlighting significant savings compared... See more

Website

Users describe positive interactions with the website, consistently highlighting its ease of use and... See more

Value for money

Consumers consistently find the value for money to be positive. Many reviewers highlight significant savings... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the peace of mind offered by the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unf the windscreen of car I hired last year was hit by a stone and damaged so was in danger of losing my deposit. I made the best decision ever by taking out the policy and money the rental company to... See more

Company replied

Rated 5 out of 5 stars

I only found out about this service through moneysavingexpert.com and an article about rip off car hire companies. Literally 6 hours before picking my car up you managed to save me over £130 for 4 da... See more

Company replied

Rated 5 out of 5 stars

Long time user of reduced my excess but never had to claim. Returned my car hire to be informed of damage on the rear of the car which I was completely unaware aware of. Got stung with a £600 bill for... See more

Company replied

Rated 5 out of 5 stars

I have been using annual excess car hire insurance for years and it gives me a comfort and savings when turning down the hire company’s policies. This year my hire car trip was running beyond the en... See more

Company replied


Company details

  1. #99 of 226 best companies in Insurance agency
  2. #110 of 170 best companies in Insurance broker
  3. #51 of 138 best companies in Insurance company

About ReduceMyExcess

Written by the company

ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.

Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.


Contact info

ReduceMyExcess Car Hire Excess Insurance

Affordable and comprehensive cover for the next time you hire.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great company

Great company, always use them when hiring a car. Reasonably priced and easy to use.

7 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Tariq,

Thank you for your positive feedback. We’re glad you find our cover easy to use and good value, and we appreciate you continuing to use our services.

Kind regards,

Anna

Rated 5 out of 5 stars

satisfied

Very satisfied

7 May 2026
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Reply from ReduceMyExcess

Hi Craig,

We're happy you're happy!

Kind regards,

Anna

Rated 5 out of 5 stars

Brilliant Customer Service

These guys were great, I booked a van policy and when I got to the rental place I had to swap out to a car. I messaged ReduceMyExcess asking if I could swap the policy. They responded saying they couldn't swap the policy but as I'd bought an annual car policy for a later rental they have refunded the van policy IN FULL. I did not expect that but was very pleasantly surprised. Absolute top marks for going above and beyond. Thank you.

7 May 2026
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Reply from ReduceMyExcess

Timm Cleasby,

We appreciate your positive feedback. We are happy to hear that you were pleasantly surprised by our service when you needed to change your policy. It's great to know we exceeded your expectations. Thank you!

Kind regards,

Anna

Rated 5 out of 5 stars

Very easy to purchase this insurance

Very easy to purchase this insurance on the ReduceMyExcess website, which I have used before.

7 May 2026
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Reply from ReduceMyExcess

Hi Ian,

We're happy to hear that purchasing insurance through our website was easy, and we appreciate you being a returning customer. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Very helpful over my renewal and all…

Very helpful over my renewal and all sorted very quickly.
Good value,recommend

5 May 2026
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Reply from ReduceMyExcess

Hi Greg,

We're happy to hear that your renewal process was quick and helpful. It's great to know you found good value, and we appreciate you recommending us.

Kind regards,

Anna

Rated 5 out of 5 stars

Definitely recommend

Quick and easy to get a quote.
Have used reduce my excess policies a few times now.
Competitive prices.

7 May 2026
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Reply from ReduceMyExcess

Hi Susan,

We're happy to hear that you find our quote process quick and easy. It's great to know you've used our policies multiple times and appreciate our competitive prices. Thanks for your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to navigate and get the insurance…

Easy to navigate and get the insurance I wanted

4 May 2026
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Reply from ReduceMyExcess

Hi Michael,

We appreciate your feedback and are happy our website was easy to navigate, allowing you to quickly get the insurance you wanted. Thank you!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to use

Easy to use, quick response and affordable excess insurance.

7 May 2026
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Reply from ReduceMyExcess

Hi Grahamy,

We're so happy to hear the ReduceMyExcess website is easy to use, the customer service response quick, and the excess insurance affordable. We appreciate you taking the time to leave feedback.

Kind regards,

Anna

Rated 4 out of 5 stars

Efficiency

Efficiency

5 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Paul,

We're happy to hear you found ReduceMyExcess efficient.

Kind regards,

Anna

Rated 5 out of 5 stars

Great website

Great website, easy to understand cover options, good value and choices.

4 April 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Grahame,

We're glad you found our website great and easy to understand, with good value and choices for cover options. We appreciate your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Very effortless and good value

Very effortless and good value

5 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're happy the ReduceMyExces website was effortless and our excess insurance policies are of good value for you. We appreciate you sharing your positive experience with us!

Kind regards,

Anna

Rated 4 out of 5 stars

Good customer service

Good customer service

5 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Driss,

Thank you for your feedback. We’re glad you had a positive experience with our customer service.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy platform to use

Easy platform to use. Good value for money

7 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Atul,

We're happy ReduceMyExcess was easy to use, and that you found our policies to be of good value. We appreciate your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Very quick

Very quick, easy quote and payment system

6 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Caroline,

We're happy our system provided you with a quick and easy quote and payment experience. Thanks for your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Very easy to use

Very easy to use, as I have done before. Great price

6 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Mark,

We're happy you found ReduceMyExcess easy to use and found the price of policies to be great. We appreciate you taking the time to leave feedback.

Kind regards,

Anna

Rated 4 out of 5 stars

Easy to use.

Easy to use.

4 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're happy to hear you found ReduceMyExcess easy to use.

Kind regards,

Anna

Rated 5 out of 5 stars

Very easy to setup and comprehensive

Very easy to setup and comprehensive

6 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Jay,

We're happy you found it easy to set up car hire excess insurance with ReduceMyExcess and found our policies to be comprehensive. We appreciate you sharing your experience with us!

Kind regards,

Anna

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Easy to use website making it all quick and easy and extremely competitive rates.

3 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Robert,

We're happy our website was easy to use and the process of taking out a policy was quick. We're also glad that you found our rates competitive. Thanks for your feedback!

Kind regards,

Anna

Rated 4 out of 5 stars

I haven't used you for insurance

I haven't used you for insurance. I hope I don't have to but so far it's been plain sailing

4 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Ian,

We appreciate you taking the time to share your thoughts. We're happy to know your initial experience has been positive, and we're here for you should you need us in the future.

Kind regards,

Anna

Rated 5 out of 5 stars

Set up was easy, not expensive.

Set up was easy, it is not expensive and gives me peace of mind when hiring a vehicle.

4 May 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Roxy,

We're so glad the setup was easy, and our affordable policies give you peace of mind when hiring a vehicle. Thank you for your positive feedback!

Kind regards,

Anna

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