Redwood Outdoors Reviews 

Overpriced and unhappy with the quality of the product

love the sauna and heater but the magnetic door is a problem staying open and you have mailed me a new one and it still has trouble staying closed.

What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 kWh Harvia Spirit for the quick heat up and WiFi convenience. Customer service from various RO staff has been very helpful.

We finally set up our sauna!

First, a note on why I didn't rate this the full 5 stars:

We purchased this unit in November and did not receive it until March. We had our hopes set on using it through our New England winter, so that was disappointing. Setting proper expectations on the timeline would have been appreciated. But we've had a cold spring, so this is still great timing.

My husband set this up mostly by himself with a little assistance. It's like a grown-up lego kit!

We had our first session yesterday and it was PERFECT! We got the higher-end wifi-enabled heating unit which I definitely recommend. If you're considering a "cheaper" option, think twice. The fact that we can operate this remotely from indoors is wonderful and I wanted to be sure it had enough power to really get hot in the winter.

We've purchased some fun accessories, which add a lot of charm to the unit.

Overall, we feel we're living our best lives now!

Thank you, Redwood Outdoors!

I like the sauna but the customer service was not good, I had to call several times to find out the status because it was delayed. Not once was I called about the delay. To be honest I was in the process of looking for another sauna when I got a call from the company delivering it.

I purchased a 6-person sauna from Redwood Outdoor Sauna and while the sauna itself is a quality product, the experience getting there was one of the most frustrating customer service journeys I've had.
Before purchasing, I made it very clear that timing was critical I needed the kit delivered within a specific window between my travels. I was assured, repeatedly and confidently, that this would not be a problem. That assurance is what got them my business and my money. The moment that payment cleared, everything changed.
Communication slowed to a crawl. What was initially a responsive and friendly exchange became increasingly difficult as time went on. Follow-up emails and calls were met with delays, vague responses, and a string of excuses. Week after week I was told my delivery would be on time, only to be handed another excuse when that deadline passed.
Most frustrating of all, they eventually informed me that they make no guarantee of delivery — something that was conveniently never mentioned before the sale was finalized. For a product at this price point, that is simply unacceptable.
When I raised my concerns about the delays and broken promises, I was essentially told to let it all go once the sauna arrived as if a finished installation would erase weeks of stress, broken commitments, and poor communication. It doesn't.
I want to be fair: the sauna is well-made and I do enjoy it. But a great product does not excuse a company that becomes unreachable after payment, makes promises they don't intend to keep, and then dismisses legitimate grievances with a "you got your sauna, didn't you?" attitude. Qualilty, I would say you can get better else in terms of the finish.
If you're considering purchasing from Redwood Outdoor Sauna, go in with eyes wide open get everything in writing, do not rely on verbal assurances about delivery timelines, and be prepared to fight for communication once your payment is processed.

Personally go somewhere else, less headache... than deal with this command

Customer service needs improvement. I have one question during the assembly of the Cove regarding the direction of the slope of the roof. I was wondering how to have the roof to slope down away from the house while still have the window facing the pool and not the wall. The rep says he will check with his design team. It’s been over a week with 2 follow-up emails and still no feedback. I’m putting the assembly on hold waiting for his feedback and send my contractor home. This is not acceptable! Please help.

I really appreciated the efforts to make things right. There was some damage on my shower and the sent out new parts to fix the problem

We’ve had a great experience so far with our Redwood Outdoor sauna. The assembly process was surprisingly straightforward—everything is well thought out from a design standpoint, which makes putting it together much easier than expected. The instructions were clear and easy to follow, and having the video reference as a supplement was especially helpful in making sure we stayed on track.
Compared to other options we looked at in the market, this sauna seems to offer solid quality for the price. While we’ve only owned it for a short time, the materials and overall build feel durable and well-made, giving us confidence that it will hold up over time.
Another standout has been the customer support. We had a few questions related to our order and some additional items we purchased, and the team was responsive and helpful in getting everything sorted out.
Overall, we’re very happy with our purchase and would recommend Redwood Outdoor to others looking for a good balance of quality, ease of setup, and customer service.

I love my sauna. However, I am experiencing some initial issues.

1. The light for the sauna inconsistently turns on, I can hear the relay switch but sometimes will not turn on.

2. Several pieces came with damaged tounges on the wood pieces. RW support team would not send me replacement pieces but said it wouldn’t effect the structural integrity of the sauna. That’s not what I asked, I asked for my materials to be free from damage. Considering these are small pieces now that compound over the build I do have some gaps in my sauna I am not pleased about.

Overall, RW is a great product and something I researched a lot before buying vs competitors. I’m slightly dissatisfied with the support team.

Sarah S was awesome!
she deserves a raise.

yes, really....

I believe we were mislead about the installation process. The woman we placed our order with said that she had assembled the 2-person sauna on her own at a trade show. There is absolutely no way my husband and I could have assembled the sauna on our own. Also, the sauna should include all necessary items (i.e. outdoor waterproof boxes for electrical equipment). It was never mentioned at any time during the ordering process that we would need these items. You don't even offer these items for sale on your website. I had to reach out to customer service to see what we even needed. This has not been an easy process. Because of all of this, we originally ordered our sauna at the beginning of February, and it is still not up and running. Additionally, we had no idea that the sauna would be shipped from China. We thought we were buying an American-made product with wood sourced from the U.S. We feel very deceived.

I am dating this review 5/3/25 since I can only go back 12 months. The history is below.

Purchased 7/13/2024
Rec'd 10/9/2024

I am writing this review because I truly love the experience of using my Redwood Sauna, but the ongoing issues with the door and the subsequent "support" have been incredibly frustrating.

We received our sauna on October 1, 2024, and the door was an issue from day one. The top of the door tilts to the left, causing the bottom to scrape against the frame. We contacted support a month later, on November 1, sending multiple videos and photos documenting the alignment issue.

The response we received was that this was "normal." After a long back-and-forth of being told this was the "norm"—and receiving no phone calls to help troubleshoot—we were sent a replacement hinge in February 2025. Unfortunately, the hinge didn't solve the underlying alignment problem. Like many customers likely do, we eventually gave up because we were tired of being told a poorly fitting door was standard.

Fast forward to April 19, 2026: the bracket has finally broken under the stress. Because the door requires so much force to close, I am now genuinely afraid the glass will shatter or the handle will break during use.

The Bottom Line:
The sauna itself is great, but the customer service approach of "it's supposed to be like that" until the warranty or the customer’s patience runs out is disappointing. I want to keep enjoying my sauna, but I need a functional door that doesn't feel like a safety hazard.

I am hoping Redwood will finally address this alignment issue properly now that the hardware has failed.

Package and parts arrived quickly .
Great customer service.

Joe was great! He was helpful and prompt. Chiller needed repairs, came back in perfect order.

We are very happy so far with the kit we purchased. There are a couple of things that really could have improved our experience. I will leave a 4-star review due to the items listed below.
1. Many of the parts were not labeled so trying to figure out which parts went where took a lot of time. I don't think the stickers fell off as we looked in the box. Even if the numbers were marked with a sharpie in places that weren't going to show would be amazing and a time saver. If that's not possible then send a link in the after-purchase webmail to the parts list for the Sauna.
2. If we had known we needed the waterproof boxes ahead of time that would have saved us money as we had to pay the electrician's an extra trip as we didn't have the boxes ahead of time. If you could just send a webmail after each purchase of items that would be needed that weren't included in the kit that would be a big help. A list stating an electrician needed to install electrical components and if using sauna outdoors then the 2 links for the waterproof boxes that you sent would be perfect and would make the installation more seamless.
3. Included in the list I would have loved a suggestion of items to help the outdoor sauna stay in better condition. I looked on many different websites and discovered outdoor saunas should be stained with a special sauna stain to help keep the wood protected from the natural environment as well as the heating and cooling from the Sauna. You could include links then to different stain applications that you could have in your store. I would also include a link for the wax that we need to use on the indoor portion of the sauna.
4. We ordered the better roofing package with the tin. It has been significantly delayed and the person I spoke to yesterday said it isn't scheduled to be shipped until the end of May. Just an email letting us know about the delay would have been good.

We are very happy with the customer service. We are happy we bought from an American Company. The shipping was handled fairly well. Thank goodness we had a tractor available to help unload the box as the shipper didn't have any equipment to handle that.

I have purchased two saunas from Redwood Outdoors: the Summit Outdoor Sauna – 6 Person and, most recently, the Garden Outdoor Sauna – 8 Person. I really like both saunas, but I prefer the Garden Outdoor Sauna – 8 Person. It is slightly roomier inside, and the biggest upgrade is the top bench, which is significantly deeper and more comfortable.

A few additional notes:

-Both saunas are relatively easy to assemble, but you will need two people and should plan on about four hours. We did not install the shingles because one sauna is in our basement and the other is in the garage at a different property. If you are installing the shingles, I would add another 30 minutes or so.

-I would 100% recommend ordering the Wi-Fi controller. It is very convenient to start the sauna when I leave work, and by the time I get home 45 minutes later, the sauna is already heated and ready to use.

-I have two different heaters: one sauna has the Harvia Spirit, and the other has the Harvia Virta. I strongly recommend the Virta. It has a sleeker design with fewer visible rocks, but it still holds more rocks overall and creates a better sauna experience. It is hard to explain, but at the same temperature, the heat from the Virta feels softer and more pleasant.

-The only downside I experienced was with shipping communication. Redwood Outdoors was slow to ship and was not proactive about delays. With both purchases, the sauna showed as available and ready to ship at the time of purchase. After waiting about 30 days without hearing anything, I reached out to them. Their team was pleasant and helpful, but it would have been better if they had communicated upfront that it would take closer to six weeks to ship because the sauna and/or heater was not in stock. That said, I waited the six weeks and am very happy with the purchase.

-If you have any questions about installation or wiring, I recommend reaching out to their customer support team. The instructions are not always perfectly clear, but their customer support has been very helpful.

Overall, these are great saunas. Other than the lack of communication around shipping delays, I have had a very good experience with Redwood Outdoors.

Nick, Sarah and Brad have done an outstanding job is selling and post sale on my Summit!!!

continuous support, continuous, communication, quality, products, and quality service. Redwood Outdoors stands behind their name the reputation. I am so grateful to have chosen Redwood Outdoors for my sauna. I'm anxious to have it assembled and put together soon.