Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 k... See more
Company replied
We made a family event of assembling our sauna. Taken in stages, we had fun laying out the parts, figuring out how things fit together properly and making sure we understood the intended outcome each... See more
Company replied
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... See more
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Company details
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.3
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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continuous support
continuous support, continuous, communication, quality, products, and quality service. Redwood Outdoors stands behind their name the reputation. I am so grateful to have chosen Redwood Outdoors for my sauna. I'm anxious to have it assembled and put together soon.
25 March 2026
Reply from Redwood Outdoors
Thank you for your kind words and for choosing Redwood Outdoors. We truly appreciate you taking the time to share your experience. Our team works hard to provide consistent support, clear communication, and products we stand behind, so it means a lot to hear that reflected in your journey with us.
We’re excited for you to get your sauna assembled and up and running—please don’t hesitate to reach out if you need anything along the way. We’re here to help every step of the process.
Disappointed - cost to value is mismatched.
Initially got incorrect shipping numbers and incorrect shipping carrier so it was difficult to coordinate delivery. When it arrived, several (8-10+) big pieces were broken because they were poorly shipped. Splintered wood. Dealt with getting replacement parts and was told to just deal with some of them that weren’t visible - but the whole experience was poor for the cost. Replacement pieces delivered, totally different colors. Had an electrician come to install heater - was missing instructions that the power unit and control panel needed weatherproof boxes (which is odd considering this company is PNW based). Also apparently came with install instructions (which would have been nice prior to us installing). So I had an electrician come out and then needed to order new pieces. Delayed build out. Wasted contractor time. Let Redwood Outdoor know I was disappointed, no response. I would recommend going with something cheaper.
24 March 2026
Reply from Redwood Outdoors
We thank you for sharing your feedback. We recognize the concerns you raised regarding freight coordination, transit damage, replacement consistency, and installation documentation. This feedback has been reviewed internally as we continue refining our shipping communication, replacement processes, and upfront installation guidance for freight‑delivered products. Our team remains available to review any outstanding questions or concerns directly.
Quality products and quality customer…
Quality products and quality customer service that are willing to look things up and go the extra mile. I truly appreciate it and I appreciated working with Jared! He's an asset to the company.
19 March 2026
Reply from Redwood Outdoors
Thank you for your kind words—we truly appreciate you taking the time to share your experience. Providing both quality products and thoughtful, reliable support is what we strive for, and it’s great to hear that came through. I’ll be sure to pass along your feedback to Jared—he’ll be glad to know he made a positive impact. We’re grateful to have him on the team and even more grateful to have you as a customer!
Nick Whelan has been fantastic
Nick Whelan has been fantastic. He shepherded the whole process and was super helpful to me in purchasing and managing the process to get my sauna up and running. Redwood Outdoors is lucky to have him! -Jeff from Dallas
16 March 2026
Reply from Redwood Outdoors
Thank you so much for taking the time to share this! We’re lucky to have Nick on our team—he truly cares about making sure every customer feels supported from purchase to getting their sauna up and running. We’ll be sure to pass this along to him. Enjoy your sauna
Amazing products and amazing customer…
Amazing products and amazing customer service.
9 April 2026
Unprompted review
Reply from Redwood Outdoors
Thank you! We’re glad both the product and support delivered—that’s exactly what we aim for. We’re here anytime you need us.
Serah was absolutely outstanding
Serah was absolutely outstanding. The best customer service I have experienced that I can remember. Patient, kind and diligent. She helped me work through some things that were my on doing and help me get everything just right. I’m recommending you because you have a great product, but more importantly, an outstanding employee. Thank your Serah, you are truly the best!
6 March 2026
Reply from Redwood Outdoors
Thank you so much for taking the time to share this—it truly means a lot. We’re big believers that a great product should always be matched with thoughtful, hands-on support, so it’s incredibly rewarding to hear that your experience reflected that.
I’m glad I was able to help get everything dialed in for you, and even more so that we could turn the process into a positive one. That’s always the goal. We appreciate your recommendation and are here anytime you need us.
We love Jared!
Jared went above and beyond to deliver for us on multiple occasions as we experienced some technical issues with our original chiller. He has been kind, personable, helpful, and had incredible follow through, staying on top of our needs until our issues were remedied. So grateful to have gotten to work for him and his support throughout the process!
8 April 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re glad Jared was able to support you through those challenges and see things through to resolution. Providing consistent, reliable support is something we take seriously, and it’s great to hear that came through in your experience.
We truly appreciate your trust and are always here if you need anything moving forward.
The best sauna and customer service EVER.
I bought the sauna about a year and a half ago when my husband was deployed, we have three kids and I swear having the sauna and taking that little bit of time for myself each day has immensely improved my well being and health. He is currently deployed AGAIN, and without my daily sauna time and self care, I would not be able to be there for my family and show up to e best I can everyday. It helps alleviate the stress of everything going on. I have needed a few replacements, the hinges, door magnetic clips, and a few questions about setup. Every time I have reached out to customer service it was a breeze and refreshing to speak to a human right away and have received excellent support each time! You guys really are the best!
8 April 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this—it truly means a lot to our team.
We’re honored your sauna has been able to provide a moment of reset and support during such a demanding time. Hearing how it’s helped you show up for yourself and your family is exactly why we do what we do. We’re also glad our support team has been there when you’ve needed us—we’re always here to help.
Wishing you and your family all the best.
Horrible Customer Service
Product is very middle of the road. My cold plunge got here and it has a leak that makes it so it’s not retaining water. Customer service is horrible.
11 March 2026
Reply from Redwood Outdoors
We’re sorry to hear you’re experiencing an issue with your cold plunge.
Our team has reached out to assist and investigate the leak you mentioned, but we haven’t been able to connect yet. We’d like to take a closer look and help get this resolved for you as quickly as possible.
When you have a moment, please reply to our support team with a photo or video of the issue, and we’ll work with you to determine the next steps.
We’re here to help and want to make sure your system is working as intended.
Had to cancel because they kept pushing…
Had to cancel because they kept pushing back the delivery.
25 February 2026
Reply from Redwood Outdoors
Thank you for your feedback—we’re sorry we weren’t able to meet your expected timeline. We continue to refine our inventory visibility and availability timelines so customers can plan with confidence. We appreciate the opportunity and hope to support you in the future.
We ordered our sauna in January and…
We ordered our sauna in January and were told it would arrive by Feb-early March. It still isn’t here and may be another month we were told. Just be aware the length of time it takes to arrive when ordering.
28 March 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for your feedback—we completely understand how frustrating this delay must feel, especially after being given an earlier delivery expectation.
While we always aim to provide accurate timelines upfront, there are times when inventory availability and transit factors shift beyond our initial estimates. That said, we recognize how important it is to set clear and reliable expectations, and we’re actively working to improve communication around lead times.
We truly appreciate your patience and the opportunity to fulfill your order. If there’s anything further we can do to support you while you await delivery, please don’t hesitate to reach out directly.
Personal service…
I really appreciate the time on the phone late Saturday getting my sauna wifi running. The personal service sets you apart.
7 February 2026
Reply from Redwood Outdoors
Thank you so much for your kind words! We’re glad we could get your sauna WiFi up and running, even on a late Saturday—our team is always happy to go the extra mile when it matters.
We truly appreciate you taking the time to share your experience, and we’re grateful to have you as part of the Redwood Outdoors community. If you ever need anything else, don’t hesitate to reach out!
Brad was awesome
Brad was awesome! Knowledgeable, friendly and fast with help!
25 March 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for your kind words! We’re so glad to hear Brad was knowledgeable, friendly, and quick to assist. We’ll be sure to share your feedback with him!
Love the sauna!
Love the sauna! The minor complaint is the screen is a bit lose in the sauna. Other than that- it’s fantastic !
20 February 2026
Reply from Redwood Outdoors
Thank you for your feedback! We're so glad to hear you're loving your sauna — that’s exactly what we aim for. We also appreciate you mentioning the screen; if you’d like, our team would be happy to help take a closer look and ensure everything is fitted as expected. Enjoy your sauna!
Our lakeside sauna is a great addition!
After much research I chose to buy our barrel sauna from Redwood Outdoors. They were excellent in answering my questions to order the correct heater for my climate. Ordering was easy and took advantage of the Truemed HSA option for payment. The pallet arrived faster than I expected. It was expertly packed and arrived perfectly. We used their video and printed manuals to install and went together in a few hours with my wife and I. We are awaiting our electrician to finish up the heater connection. We were impressed on the quality and fitment of everything. I will say the instructions for nailing could be more specific. I nailed to often at the top and made it difficult to get last pieces in. So, other than that, it was a great experience with Redwood Outdoors from start to finish.
12 February 2026
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We're thrilled to hear that your lakeside sauna has been such a great addition and that everything from pre-purchase support to delivery and installation came together smoothly. It’s especially great to know our team was able to help you select the right heater for your climate and that the setup process was manageable with both our videos and manuals.
We also truly appreciate your feedback on the nailing instructions — that’s helpful insight and something we can continue to refine for future customers.
We’re excited for you to complete the final electrical connection and begin enjoying your sauna. Thank you again for choosing Redwood Outdoors!
Reply from Redwood Outdoors
Thank you for your feedback! We're glad to hear our team was able to respond quickly and that your sauna exceeded expectations. We hope you enjoy many relaxing sessions ahead!
Quick response and positive to move the…
Quick response and positive to move the project forward.Fantastic experience to work with these guys
10 February 2026
Reply from Redwood Outdoors
Thank you for the great feedback! We're so glad to hear that our team was able to respond quickly and help keep your project moving forward. It was a pleasure working with you, and we truly appreciate your support.
customer service
17 February 2026
Reply from Redwood Outdoors
Thank you for your feedback! We're glad to hear you had a positive experience with our customer service. Our team is always here to help whenever you need us.
If you can put together IKEA furniture, you can build this sauna.
If you can put together IKEA furniture, you can build this sauna. It's that easy. The instructions and videos were clear, and the construction is very well thought out. Before we purchased, we had several conversations with the RO staff, who were extremely helpful and knowledgeable. They asked the right questions, which led us to a decision on size and features. We selected the Cabin Outdoor Sauna - 4 Person. The sauna arrived as promised, and the packaging was so well engineered that there was no breakage. We put our sauna on a roof deck, and it took only about an hour for 2 people to carry all the parts upstairs (1,000 lbs.). The only snafus we had were when I didn't read the directions correctly. The pieces can only go together one way. We only needed a screw gun and a rubber mallet. We learned that you have to be careful when taking the long pieces out of the box. They have a tongue-and-groove design and are shipped with the tongues in the grooves. So if you pull one of the boards out of the box without untangling them, you risk breaking off the tongues at one end. It is not a serious functional problem, but you may not like seeing it in the finished product. We also did not like the rolled roofing material. It was rolled extremely tightly and was hard to unroll without breaking. Maybe it had been sitting around for too long. The sauna heats up very quickly, and the App is amazing. I love turning on the sauna when I'm out walking the dog and having it ready when I get back. Our electricians found it easy to hook up. They had a question during the installation, and the RO office walked them through the hookup so they could finish in one visit. I've never had to wait to speak with someone in the office. We love our sauna, and we use it all the time. We highly recommend the product and the company. You can do this!
5 February 2026
Reply from Redwood Outdoors
Thank you so much for taking the time to share such a detailed and thoughtful review — this truly means a lot to our team. We're thrilled to hear that your experience, from pre-purchase guidance to delivery, setup, and ongoing use, met your expectations. It's especially great to know that the assembly process felt approachable and that our team was able to support you and your electricians along the way.
We also appreciate you calling out a few of the challenges you encountered. Feedback like this is incredibly valuable as we continue to refine both our packaging and materials to make the experience even smoother.
It’s fantastic to hear how much you’re enjoying the sauna — especially being able to have it ready to go with the app before you even get home. Thank you again for your recommendation and for trusting Redwood Outdoors. Enjoy many more relaxing sessions ahead!
Everything you would want from a mail…
Everything you would want from a mail order provider. I even had an issue with an item and they promptly made it right. Super attentive and available. Won my future business.
12 February 2026
Reply from Redwood Outdoors
Thank you for the kind words! We're thrilled to hear that your experience met everything you’d hope for from an online provider. While we always aim for everything to arrive perfectly, we’re glad our team was able to quickly make things right when an issue came up. Your support means a lot to us, and we truly appreciate the opportunity to earn your future business. Enjoy your Redwood Outdoors setup!
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