Reebok Europe Reviews 

1,008
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were unhappy with their experience overall. Many customers frequently complained about severe delivery delays, missing items from their online orders, and a complete lack of reliable tracking information. Furthermore, people experienced frustrating communication barriers, noting that customer service teams completely failed to respond to numerous emails, lacked live chat options, or provided no helpful solutions. Some reviewers were happy with their purchases, pointing out pleasant aspects of the brand and generally smooth transactions. Consumers mentioned that certain ordered items arrived quite quickly, fit exceptionally well, and offered great comfort alongside solid overall product quality during successful deliveries.

What people talk about most

Product

Clients share ambiguous opinions on product, as some consumers received correct items in the right size and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some consumers praising great timing, clear... See more

Customer service

Customers had severe dissatisfaction with customer service, reporting a complete lack of response to emails... See more

Response time

Reviewers mention negative feedback about response time, consistently highlighting that emails and contact... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I placed an order for a sale sleeveless hoodie which i kept seeing in sponsored ads. Price was attractive so i placed an order & paid, did it through shop app with an extra 10% discount offered by Ree... See more

Rated 2 out of 5 stars

I have purchased from Reebok EU before, but they have re done their website. I received my items but one of pairs of shoes have a quality issue (insole doesn't correspond to the shoe). I emaile... See more

Rated 2 out of 5 stars

Quality I bought the Fuel Flex Run Running Shoes, but the cushioning has been disappointing. The sole feels hard underfoot, particularly around the heel, and doesn’t provide the comfort I expected. S... See more

Company replied

Rated 1 out of 5 stars

MISLEADING PRODUCT PHOTOS AND TERRIBLE SERVICE Bought R400 trainers Orange and Lime they look nothing like the reebok.eu website bright Orange bright Lime what I wanted. Reality Dull almost Tan and... See more

Company replied


Company details

  1. Activewear shop
  2. also in
  3. Clothing Shop
  4. Shoe shop
  5. Sportswear Shop

Written by the company

SPORT IS EVERYTHING. With roots dating back 130 years, Reebok is one of the most iconic and recognizable brands in fitness—and the world. We are founded on athletic footwear that changed the direction of sport. Since then, we’ve made some of the most innovative products and have established unprecedented brand partnerships in the industry. Represented by icons in sports, fitness, fashion, lifestyle and music, Reebok continues to boldly move forward with authenticity, an irreverent attitude, forward-thinking innovations and a drive to inspire more people to express themselves through movement.


Contact info

2.0

Poor

TrustScore 2 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.0

All reviews

(1,008)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is bunch od scammers..

This company is bunch od scammers... They dont send me my order + delay my money 7 days + even i paid for my order instantly.... = scammers... Black list this company forever

8 June 2025
Unprompted review
Rated 5 out of 5 stars

All the speculators furious and raging…

All the speculators from the Czech Republic and Slovakia furious and raging here because there was a bug on the webpage and sneakers cost 2-3EUR/pair if you switched the curreny to CZK and chose the Czech Republic as your shipping destination (just check out the country of the negative reviews). So they naively ordered (some of them even 200+) pairs of Reebok sneakers and expected to get them all almost for free LOL. I've made a small order too but it seemed too good to be true and it was already cancelled, I was issued a refund. This review is only about this occurence, I have not ordered anything else from Reebok but thought they deserve at least one honest review. All the rest is just greed fueled hate and disappointment and they even take the effort to write these ridiculous long rants. Show me a company in this capitalistic world which gives away sneakers and clothing for 1-2-3EUR/piece haha. There is no such thing, it was an error on the website and you purchased the goods KNOWINGLY. Don't worry, you will get back your money and just move on...

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

I ordered because the price semed great. My order was confirmed and the cancelled 2 days later. The company claims they cancelled it because of a "technical error"... They didn't even offer any other explanation or a discount coupon as apology... Safe to say i will not shop here again, the products are overpriced and the customer service is horrible.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

I’m disappointed

I’m disappointed: I placed my order, paid immediately, and two days later I’m told it’s been canceled? That’s something I’d expect from a small, dubious e-shop, not a major brand. I was counting on the clothing, so I can’t recommend them.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed — missed opportunity for positive brand experience

I recently placed two separate orders on Reebok.eu — not as a reseller, but as a genuine customer buying products for myself and my parents.

Due to a pricing error, Reebok cancelled both of my orders completely. I understand that mass reseller orders sometimes need to be stopped, but they could have handled this situation in a much smarter and more customer-friendly way.

For example, they could have allowed real customers to keep one item or one order, or provided some form of goodwill gesture. Instead, they chose to cancel everything without giving customers a choice.

This was a missed opportunity to build trust and goodwill — something far more valuable than the short-term savings from cancelling small, genuine orders. As a result, I won’t be shopping with Reebok again, and will share my experience so others are aware.

Brands live or die by customer experience — Reebok should remember that.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, they didn't call me for a long time and cancelled my already paid order. They haven't refunded my money yet, so I'm curious..

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Never buying a single thing from this…

Never buying a single thing from this company again. My order has been canceled, but no explanation or apologies for why that happened. I'm disgusted. From now on whenever I see clothing or shoes of this brand I will never ever even consider buying those, let alone actually buy them. This Company doesn't dare about nothing, no communication at all, I've never ever seen something like this.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Please whatever you do, don’t order from this brand, especially not if you want to buy something on discount, it’s a scam. I never ordered or bought anything anywhere from this brand before, until two days ago. They came up with huge discounts and gained many new customers from Czechia (probably more than ever before, or at least in my country, considering their unpopularity here). Because of the huge discounts, I actually found some pretty pieces, which I didn’t expect from this brand. I ordered three pants and one hoodie. I placed the order on Saturday, 7th of June at like 2AM, so I was also pretty early compared to others who found that discount later during the weekend. And as you probably already read from other reviews here, they canceled that order. Their only explanation was “technical error during processing”. And now I have to wait five to seven business days until I receive my money back. The brand didn’t give me any further explanation on why they can’t deliver my order, and not even anything in return as an apology, as I’m used to from other companies. No discount voucher for my next order, not anything. I strongly advise everyone not to order from them, their company organization is clearly poor and their customer service clearly doesn’t even exist, they don’t care about their customers at all. It’s even more absurd, as they act like high end company and their normal prices are similar to brands like Nike for example. I could expect such thing to happen from sh*t companies like Temu maybe, but this is ridiculous. I recommend everyone to buy from any company that actually cares about their performance, as well as for their customers. This brand doesn’t deserve your money, energy and time.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this brand as much as possible

Holding my money for a few days and then just cancel my order is not okay. No coupons as an apology either, just plain words for their fault. I would avoid this company as much as possible and my purchase of shoes for this summer will certainly go to other brands.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not order

Company made a mistake in the prices on the website. It took them all day to close down site and didn’t even officially apologised. Now they have upset Czech.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

This is a huge scam by Reebok

This is a huge scam by Reebok. It will let you pay to order cheap products, but you never get the order. Could have been good marketing for the Czech market. Unfortunately after this fiasco people will associate this company with unfair practices. I doubt anyone will want to buy their products on the Czech market anymore. At the moment they are a laughing stock. All they had to do was to be fair like the Lego company did a few years ago.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Ordered and paid my purchases then got…

Ordered and paid my purchases then got told my order was cancelled. They mistake was on their side. I will never buy any reebok product again. I do not think they grasp how much damage this has done to their brand. Get ready for 100k plus negative reviews

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Beware, this is a SCAM! The website advertises great prices and looks legit, but they never ship your order and you’ll never see your money again. I placed an order, paid in full, and received nothing. No communication, no refund. They just take your payment and disappear. Strongly advise against using this site — stay away!

7 June 2025
Unprompted review

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