Reebok Europe Reviews 

1,008
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were unhappy with their experience overall. Many customers frequently complained about severe delivery delays, missing items from their online orders, and a complete lack of reliable tracking information. Furthermore, people experienced frustrating communication barriers, noting that customer service teams completely failed to respond to numerous emails, lacked live chat options, or provided no helpful solutions. Some reviewers were happy with their purchases, pointing out pleasant aspects of the brand and generally smooth transactions. Consumers mentioned that certain ordered items arrived quite quickly, fit exceptionally well, and offered great comfort alongside solid overall product quality during successful deliveries.

What people talk about most

Product

Clients share ambiguous opinions on product, as some consumers received correct items in the right size and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some consumers praising great timing, clear... See more

Customer service

Customers had severe dissatisfaction with customer service, reporting a complete lack of response to emails... See more

Response time

Reviewers mention negative feedback about response time, consistently highlighting that emails and contact... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I placed an order for a sale sleeveless hoodie which i kept seeing in sponsored ads. Price was attractive so i placed an order & paid, did it through shop app with an extra 10% discount offered by Ree... See more

Rated 2 out of 5 stars

I have purchased from Reebok EU before, but they have re done their website. I received my items but one of pairs of shoes have a quality issue (insole doesn't correspond to the shoe). I emaile... See more

Rated 2 out of 5 stars

Quality I bought the Fuel Flex Run Running Shoes, but the cushioning has been disappointing. The sole feels hard underfoot, particularly around the heel, and doesn’t provide the comfort I expected. S... See more

Company replied

Rated 1 out of 5 stars

MISLEADING PRODUCT PHOTOS AND TERRIBLE SERVICE Bought R400 trainers Orange and Lime they look nothing like the reebok.eu website bright Orange bright Lime what I wanted. Reality Dull almost Tan and... See more

Company replied


Company details

  1. Activewear shop
  2. also in
  3. Clothing Shop
  4. Shoe shop
  5. Sportswear Shop

Written by the company

SPORT IS EVERYTHING. With roots dating back 130 years, Reebok is one of the most iconic and recognizable brands in fitness—and the world. We are founded on athletic footwear that changed the direction of sport. Since then, we’ve made some of the most innovative products and have established unprecedented brand partnerships in the industry. Represented by icons in sports, fitness, fashion, lifestyle and music, Reebok continues to boldly move forward with authenticity, an irreverent attitude, forward-thinking innovations and a drive to inspire more people to express themselves through movement.


Contact info

2.0

Poor

TrustScore 2 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 month

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2.0

All reviews

(1,008)

187 reviews in the last 12 months

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Rated 1 out of 5 stars

SHAME ON YOU, WORST SPORTS BRAND

DON'T BUY HERE! ❕❕❕The worst company, the worst marketing. I ordered the goods which weren't delivered and have to wait 10 days for money back. They didn't even send me at least a voucher or discount as part of their mistake. Will never buy their products again.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Fantastic

Fantastic – if you're into ghosting customers professionally.
Unreachable support must be Reebok's bold new feature.
Clearly, “customer care” is just a decorative phrase here.
Kudos, Reebok, for redefining how not to run an online store.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

They cancelled the orders

They cancelled the orders, even though they obviously made a mistake in the prices! We will never order anything from Reebok again and we will hand the matter over to our lawyers and file a criminal complaint!

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Reebok never again 🇨🇿

I carefully selected products from the summer sale, which had these prices for several days, so it wasn’t a technical mistake, but this scam company canceled my order after a week without any reason. I absolutely do not recommend anything from Reebok and I will never buy anything Reebok again in my life. Hello from Czechia ✊

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Cancelling orders, holding money

Absolute trash company, would not recommend to anyone. Avoid them if you can. They cancelled my orders and still holding my money as a fc*ing bonus. What a joke. Never buying any of their products again.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Orders cancelled

Orders have been cancelled. So the next time you order (which I won't), expect the item to be undeliverable and therefore your order will be cancelled.

Complete amateurs who run a dying e-shop and employ incompetent IT technicians, or are probably canceling payments for IT services.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst "Fix" of the error

After 2 days i received an e-mail with canceling my order with a reason that it cant be completed due to technical reason(no coupon or something btw as an apology). It was a very known issue on Reebok website for countries that doesn't have EUR as local currency. I'm giving 1 star, because Reebok fixed that situation with worst possible way and turned "possibly the greatest one of its own marketing companies" into loosing whole country as customer

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience – never again

I’m absolutely furious. I ordered a pair of shoes and two days later, the store cancelled my order without any explanation or warning — and without offering any kind of compensation. Just a refund, like that was supposed to fix everything. I was genuinely excited about the order, and now I’m left empty-handed. Because of this, I’m getting rid of every pair of shoes I own from this brand. I’ll never buy from them again, and I’ll make sure others know how unreliable and unprofessional they are. Extremely disappointed.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Frustrating experience

Frustrating experience from start to finish.
Unable to reach customer service – it's like they don't exist.
Communication is completely nonexistent and unacceptable.
Kindly avoid this store if you expect any support after purchase.

2 June 2025
Unprompted review

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