Reeds Rains Reviews 

2,434
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, knowledgeable, and professional, making interactions pleasant and supportive. The service provided is often described as excellent, with many appreciating clear communication and being kept informed throughout their process. However, some people mentioned significant issues with communication, reporting a lack of replies to emails and calls, and feeling uninformed. A few other people also felt that customer service was unprofessional, experiencing delays and a lack of diligence, particularly concerning rental property management and maintenance issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professional, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting outstanding and helpful... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with many expressing frustration over a lack of proactive... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken t... See more

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

Have used Reeds Rains Sale twice for house sales. 4 years ago, they sold our 3 bed semi in Sale. COVID times. Around 15 viewings. Excellent price negotiated by Mandy Rothwell. Straightforward sale.... See more


Company details

  1. #24 of 31 best companies in Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.3

All reviews

(2,434)

401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent - no fuss professional advice and service from RR ..if I had more property to sell they’d be my first choice! ..highly recommended

1 July 2026
Rated 5 out of 5 stars

Brilliant services

Brilliant services, the team on holdreness road are all absolutely lovely and are amazing at answering any questions I have. 100% would recommend them to anyone searching for a rented property or purchasing a forever home.

15 June 2026
Rated 5 out of 5 stars

We bought from Reeds Rain Folkestone

We bought from Reeds Rain Folkestone. From the first viewing the agents were helpful and honest! They supported us through every stage of the process efficiently and prifessionally. Ellen and Adam were excellent communicators. The last week before completion qas made exceptionally difficult by external factors but the Folkestone team were extremely supportive and proactive. We were made theoretically homeless by poor conveyancing services but Ellen and Adam worked tirelessly to resolve the situation. Thankfully they were successful. I am genuiely so grateful for their support and guidance. Excellent human-side service. Thank you guys !

29 June 2026
Unprompted review
Rated 5 out of 5 stars

I have now dealt with Karis & Luke at…

I have now dealt with Karis & Luke at Reeds Rain twice in the last 3 years, & found them to be excellent in the purchase & sale of my house. Kept updated with the whole process as it progressed. I would like to extend my gratitude for all the help they have given me, so many thanks, hopefully use them again in the near future. Keep up the great work you are doing. Thank you.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!! Dishonest company.

AVOID!!! Awful experience from start to finish with this company. After being left on hold for 10 minutes on my initial call with them I was then booked in after hanging up and calling again to speak to a different person. The viewing was confirmed on the phone and via email to be with Olivia from Reeds Rains.

I drove 3 hours - 160 miles to attend the viewing which was then cancelled 10 minutes before it was supposed to take place by a voicemail. The reason give was that the tenant was at home on an important teams call and couldn't facilitate showing me around....this contradicted the appointment detail I was given in writing and on the phone that I was due to meet Olivia from Reeds Rains and the property was not tenanted!!!!

The reason given was also a complete lie, I was on the drive of the property at the time and had been outside the house on a works call for the previous 2 hours which was in complete darkness, no cars on the drive. I knocked the door twice and no movement in the property, at this point a neighbour came out of their home and told me there was no one home.

I received no apology from the company for my wasted 320 mile drive. As a business they are so amateurish and dishonest its embarrassing.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a bad experience previously…

I had a bad experience previously selling our house and explained what had happened Alex baird reasured me that he would help with everything i had told him i needed and he did the job perfectly from start to finish even the silly questions i might of asked and helped me with lots of the form filling and emailing as im not very technical . I would very much recommend 👌

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from a very…

Excellent service from a very experienced team.
Nothing has been too much trouble and the help they have given us has been superb.
We are being kept informed on the sale of the property and what is now required.This is the second time my family have used Reeds Rains,the first time was to buy, hence the return business.

23 June 2026
Rated 5 out of 5 stars

Staff at Reeds and Rains Rhyl…


All staff at Reeds and Rains are helpful and professional. Tom Brown is really good in his communication and the team Leah and Nia have been supportive and the team have kept me updated thought out the process. Great team in Rhyl

24 June 2026
Rated 5 out of 5 stars

Couldn't ask for more!

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeable. Very highly recommended!

24 June 2026
Reeds Rains logo

Reply from Reeds Rains

Thank you so much for your kind words and recommendation Adam. We're delighted to hear that both your buying and selling experiences with us were exceptional. Providing helpful, friendly, and knowledgeable service is what we strive for, so it's wonderful to know the team was able to support you throughout your property journey. We truly appreciate your trust in Reeds Rains Acomb and wish you all the very best in your new home. If we can help again in the future, we'd be delighted to assist. Many Thanks Angie and the team at Acomb Branch.

Rated 5 out of 5 stars

Sale of a much loved family home.

All the staff that I spoke to were unfailingly polite, efficient and helpful. As the first person from Reeds Rains whom I met face to face, Miles Tarbox was an excellent representative for the company. His valuation of the property was accurate and although rather lower than I needed, Miles showed great sensitivity in managing my expectations and the difficult situation I found myself in of having to sell the family home to pay care fees, and needing to do so very quickly. The sales particulars, photographs, etc were produced quickly and to a high standard. I received regular updates by phone and email and felt very well informed about the progress of my sale throughout. I am so pleased that I chose Reeds Rains over other local agencies and would happily recommend them to other vendors.

24 June 2026

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