The medication is very effective.I am losing about 1.5 lbs per week consistently on the semaglutide.The syringes they provide in the kit are a little bit shorter than the ones I am used to buying from... See more
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See what reviewers are saying
The tirzepatide works perfectly and the packaging is very secure. I had a question about how to draw the exact dosage unit from the vial and emailed support. It took them nearly two business days to r... See more
Company replied
I have been trying for two weeks to reach someone about my most recent order. It was misdelivered by FedEx & I have the proof. I have left messages and sent messages through their support system & sti... See more
Company replied
Horrible communication, zero human interaction, they send texts all the time saying they been making attempts to contact me yet I've never once received a call, an email, or ever had a question answer... See more
Company replied
3.4
Average
674 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Customer Service Response
This was not the pharmacy I was ordering from, somehow they intercepted an order I was placing with another clinic. When I received the order, then realized it was from the wrong place. I contacted them. I’ve had no response from their support team. The doctor prescribed the incorrect dose. I am returning the unopened package and disputing the charge on my credit card. 
I always refer to Trustpilot before ordering products and their rating was much lower than the company I was originally trying to order from.
BUYER BEWARE!
24 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about this experience and understand how serious and concerning this is, especially regarding your prescription details. Your safety is extremely important to us, and we take concerns like this very seriously.
Please email me directly at lalaine@refills.com with your full name, account email, and a photo of the prescription label if possible, so we can urgently review this with our medical and pharmacy team.
Straightforward process
I had a few questions before ordering and the support team responded quickly. That gave me confidence in the service.
25 February 2026
Unprompted review
Reply from Refills
Thank you for your kind feedback! We’re glad our support team was able to answer your questions quickly and help give you confidence before ordering.
We truly appreciate your trust and are happy to be part of your wellness journey.
“Refills.com Sales Guy”
“Refills.com Sales Guy” is how I have customer support listed on my cell phone. They contacted me when I had not finished my profile and payment (because I went to bed). We worked something out.
While I am getting reviewed by a provider, to hopefully get my first portion of a 6-month dose, I wanted to give a shout-out to “Refills.com Sales Guy” for answering very quickly, being very knowledgeable, being friendly and direct, and overall a real professional. Way to go above and beyond!!
I have been on the name-brand version of my medication but affording it seemed increasingly impossible. My insurance does not cover it. As a medical professional, I have trust in the system. I know I am getting what I need, at a price I can afford, with refills.com.
I will update this review in a few months.
20 April 2026
Unprompted review
Reply from Refills
Thank you so much for sharing this thoughtful feedback! We’re glad our team was able to assist you quickly, answer your questions, and help make the process smooth from the start.
Making treatment accessible and affordable while providing real support is exactly what we strive for, and we truly appreciate your trust, especially coming from a medical professional.
We’re excited to be part of your journey and look forward to supporting you in the months ahead.
More expensive than other companies and…
More expensive than other companies and abhorrent customer service. They sent me the wrong dosage and ignored my multiple attempts to reach out to them for clarification. They basically push you to a new random support person every conversation and none of them know what they’re doing. VERY SCAMMY. I recommend trying another company.
22 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how frustrating it must be to receive the wrong dosage and not get clear support afterward. That’s not the level of care we aim to provide.
We’d like to review your order and communication history so we can properly address this. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and account email, and I’ll personally look into this for you.
Terrible customer service
Terrible customer service. A complete scam of a website. I paid and only received the syringes and alcohol pads. When I called and emailed asking where my medication was there was no response.
15 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how frustrating it must be to receive an incomplete order and not get timely support. That’s certainly not the experience we want for our patients.
We’d like to review your order and help resolve this as quickly as possible. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and the email used for your order, and I’ll personally look into this for you.
This company sucks
This company sucks. They take several days to respond and don’t even answer questions.
My order was placed two weeks ago and they haven’t even shipped it.
9 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how frustrating and concerning it must be to receive an incomplete order without timely support. That’s certainly not the experience we want for our patients.
We’d like to review your order and help resolve this as soon as possible. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and the email used for your order, and I’ll personally look into this for you.
Scam...original fill went ok over 3…
Scam...original fill went ok over 3 months ago...auto-refill ordered on 4/11 has not had an update yet 10 days later...tried to call, text and email and have not received a response.
11 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how frustrating it is to have your refill delayed without updates, especially on an auto-refill plan. That’s not the level of service we aim to provide.
We’d like to review your order and help provide clarity on the delay. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and account email, and I’ll personally look into this for you.
Ok until it wasn’t
Ok until it wasn’t. The other reviews are correct. I needed to delay my most recent shipment due to travel. This was confirmed by refills customer support weeks before it was supposed to ship. Obviously, they charged me regardless. I contacted them immediately with a screenshot of their confirmation that it wasn’t supposed to ship yet, and asked to cancel and reverse the charge. They cancelled my order, but still charged me and still shipped, and have refused to refund me. They told me I should have informed them a week prior, when the screenshot of them confirming the correct shipment date was over two weeks in advance. Customer service just makes up excuses and lies.
My meds were ruined due to their negligence and lack of customer service and they are refusing to refund despite proof that they shipped too early. I’ve disputed this charge with my bank with this proof and cancelled my account.
I unfortunately can NOT recommend this company unless you enjoy paying for things that you won’t get or will be incorrect.
30 March 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially given the prior confirmation you received about delaying your shipment. That’s not the level of service we aim to provide.
We’d like to review your case in detail, including the timing of your request, the shipment, and the billing, to better understand what happened. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name, account email, and the screenshot you mentioned, and I’ll personally look into this for you.
Thank you for bringing this to our attention.
Absolutely dishonest company
Absolutely dishonest company. Took my money and nothing has been received. Not responsive to my queries around shipping. Use a more reputable company like Hers. This people appear to be nothing more than thieves.
9 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how concerning it is to not receive your order or updates. That’s not the experience we want for our patients.
We’d like to look into your order and provide you with a clear update. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and the email used for your order, and I’ll personally review this with our team.
Thank you for bringing this to our attention.
Total JOKE
I don’t think highly about most of the service I’ve received from this company. I made it clear that I was charged a second time for my next dose and even provided proof. But of course they found a way to get out of it. I was told that not to worry, my issue has been resolved, and my next dose would be shipped out immediately, then that was immediately taken back…. 3X!!! They are unreal and I know a lot of people that will definitely not come to them for service and/or stop their current commitment with this “company”. And as far as me being out $200, I guarantee Refills.com will make a right on that.
7 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially regarding the billing and mixed updates you received. That’s not the level of service we aim to provide.
We’d like to review your account, including the charge and order status, to make sure everything is properly addressed. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name, account email, and any proof you mentioned, and I’ll personally look into this for you.
Thank you for bringing this to our attention.
Pleasant experience
Great experience overall. The pricing seemed reasonable and the process was handled professionally.
21 March 2026
Unprompted review
Reply from Refills
Thank you for your kind feedback! We’re glad to hear you had a great experience and found the process professional and pricing reasonable.
We truly appreciate your support and are happy to be part of your wellness journey.
I give 3 stars..because everything was…
I give 3 stars..because everything was great until my medication went up! They only sent maybe 2.5 weeks instead of 4! I've reached out via chat on site and I get a reply back from which obviously was a computer! And they make this right it goes to at least 4 stars from me!
16 April 2026
Unprompted review
Reply from Refills
Thank you for your feedback — we’re glad to hear your experience has been great overall, but we’re sorry to hear about the concern with your medication quantity and support response. That’s definitely not the experience we want for you.
We’d like to review this and make it right. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and account email, and I’ll personally look into this for you.
Awful customer service
They are fine until you require actual customer service, and then you find out they don’t possess that skill. I ordered a specific med, I was sent an incorrect med, and they will not respond to my messages and emails. I’d give 0 stars if I could.
8 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience, receiving the incorrect medication and not getting a response is understandably frustrating. That’s not the level of service we aim to provide.
We’d like to review your order and help resolve this as soon as possible. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name, account email, and details of the medication received, and I’ll personally look into this for you.
Steer Clear!
Terrible! Once I ordered and gave my card info I couldn’t log back on to the website! I called at least 5 times no response. I’ve also emailed and keep being told to log in to my account but I can’t get in! I sent an e-mail to cancel and was told it would be done. I also disputed the charges with my credit card company! Guess what ? I received a shipment today which I will not be paying for! Go elsewhere!!!!!
3 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience, we understand how frustrating it must be to have trouble accessing your account and not receive timely support.
We’d like to review your account access, cancellation request, and shipment to help clarify and resolve this properly. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and the email used for your account, and I’ll personally look into this for you.
Deceptive Auto-Renewal Practices & Unwilling to Fix Problem
was charged for an order I did not intend to place and did not affirmatively authorize.
The company stated: “all accounts are set to autofill treatment which is disclosed and required to be agreed to before an order is placed… I am unable to refund or cancel an order that has already been sent to pharmacy and shipped.”
Charging consumers through a default auto-renewal without clear, informed, and affirmative consent is deceptive and misleading.
15 April 2026
Unprompted review
Reply from Refills
We’re sorry to hear about your experience and understand your concern regarding the charge and auto-renewal. Transparency around billing is very important to us, and we take feedback like this seriously.
We’d like to review your account, including the order flow and consent details, to better understand what happened. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and account email, and I’ll personally look into this for you.
Thank you for bringing this to our attention.
Good experience overall
This was my first time using the service and the experience was positive. Easy setup and good communication.
19 November 2025
Reply from Refills
Thank you for sharing your experience! We’re glad to hear your first time using the service was a positive one and that the setup and communication were smooth.
We truly appreciate your support and are happy to be part of your wellness journey.
The Doctor sent my prescription to the…
The Doctor sent my prescription to the wrong pharmacy and no one’s is helping to correct this situation. I refuse to pay for medication I did not request.
12 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about this experience and understand how frustrating it is, especially when the prescription was sent incorrectly. That’s not the level of service we aim to provide.
We’d like to help review and correct this for you as soon as possible. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and the email used for your account, and I’ll personally look into this for you.
STAY AWAY!!!I ordered Wegovy...they…
STAY AWAY!!!I ordered Wegovy...they required me to send a picture of my meds....they are trying to send Ozempic needles. I have messaged them 7 times and they keep offering everything except for the Wegovy I ordered....STAY AWAY!!
12 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how frustrating and concerning this is, especially when it affects your treatment schedule and billing. Your concerns are absolutely being taken seriously. We received your email and it has been escalated to the support team to look into. Thank you for bringing this to our attention.
Very poor communication
I signed up
And paid on a Tuesday. I never heard if I was approved or not even though I kept messaging them. Finally on Friday they told me there was an error with my questionier and to call them. When I called it prompted me to leave a message due to high call volume. The recording stated they would call me back in the order my call was received. They never called. I requested a refund via the messaging on the app
And I will never do business with them again
7 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how frustrating the lack of updates and callback must have been. That’s not the experience we want for our patients.
We’d like to help review your refund request and the issue with the questionnaire. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and the email used for signup, and I’ll personally look into this for you.
Thank you for bringing this to our attention.
Unfortunately my order has been pending…
Unfortunately my order has been pending for two days now after taking my payment. They are not responding to the chat or via phone call. It is an absolute fraud, would not recommend. I will seek legal actions.
10 April 2026
Unprompted review
Reply from Refills
We’re very sorry to hear about your experience and understand how frustrating it is to see your order pending without updates after payment. That’s certainly not the experience we want for our patients.
We’d like to help look into this for you. Since we’re unable to identify your account from this review, please email me directly at lalaine@refills.com with your full name and the email used for your order, and I’ll personally review the status with our team.
Thank you for bringing this to our attention.
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