Refined Lighting Reviews 

97
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Refined Lighting located Grafton Retail Park MK6 2RX Milton Keynes A must for your lights and fittings The most knowledgeable staff to help you and a wow factor in the store .They stock lights for... See more

Rated 5 out of 5 stars

Lovely product from a first class company. Excellent communication regarding my order and the product was delivered ahead of schedule. Thank you to the team for continuing in these difficult times.... See more

Rated 5 out of 5 stars

Good customer service to resolve a problem: The lights that were delivered were not what I had ordered, however, Yvonne was extremely helpful on the phone when I called and made arrangements to put th... See more

Rated 4 out of 5 stars

Luminaire has added grace to the bedroom and we are very pleased with the results. However the 'chocolate block' connector is not up to the standard of the rest of the luminaire: the screws are very... See more

Company details

  1. Lighting Shop

Written by the company

Refined Lighting is an exciting lighting store set over two floors and based in the heart of Milton Keynes and online. Located within easy travel distance of the surrounding areas including Northampton, Towcester, Bedford, Luton, Buckingham, Aylesbury, Bicester and Oxford. With an extensive range of interior and exterior fittings, shades, bulbs and accessories. We pride ourselves on our catalogue of lighting solutions to suit every area of your home and garden. We believe in excellent customer service whether in store, online or on the telephone our trained lighting specialists are always happy to help. If you have any queries or questions we're always happy to help. We hope you enjoy browsing our website and we hope to see you soon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.7

All reviews

(97)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Luminaire adds grace but there's a drawback

Luminaire has added grace to the bedroom and we are very pleased with the results.
However the 'chocolate block' connector is not up to the standard of the rest of the luminaire: the screws are very small and are not held captive in the block when undone - they fall out after three turns.

10 September 2024
Rated 5 out of 5 stars

we have a problem,no you do not said…

we have a problem,no you do not said mark,wow, wow, and lets go for another wow,a problem that was on going for months was solved in less than 15 minutes,what service ,what a fantastic selection of all types of lighting you can look at, and with 47 years yes 47 years working in the lighting trade they have the solution to every thing,what a place to visit for any type off lighting needs. many thanks , mike and freddie king.

2 December 2023
Unprompted review
Rated 5 out of 5 stars

A fantastic lighting shop!

It was a pleasure to deal with these guys, the showroom is amazing with a huge array of lights on show and many more they can make for you. We also ordered another light online, again they were very easy to deal with and let me know early that there was a slight delay on the order. We're really happy with all our lights.

18 February 2023
Rated 5 out of 5 stars

Great Wall lights

The wall lights look great in situ and give a lovely light. Great value for money. Considering I bought these on line, I am very impressed.

17 March 2021
Rated 5 out of 5 stars

Good customer service to resolve a…

Good customer service to resolve a problem: The lights that were delivered were not what I had ordered, however, Yvonne was extremely helpful on the phone when I called and made arrangements to put the situation right without any hassle or delay. The lights were collected the following day and the ones I ordered arrived soon after. They are up now and look beautiful

15 February 2021
Rated 1 out of 5 stars

I found the perfect bathroom light on…

I found the perfect bathroom light on this site... It said 'In Stock' so placed the order and paid.
The next email, a couple of days later said 'Refund'.
No explanation... Very disappointing.

28 January 2021
Refined Lighting logo

Reply from Refined Lighting

Hi Hetty,

I am so sorry this happened. We are currently running a skeletal staff in line with safe working practises, this is not an excuse and you should have recieved an update before refund again I apoligise. In the current climate both ourselves and our suppliers are trying to ensure all stock levels are up to date and we will endevour to do better in the future.

Kindest
Amy

Rated 5 out of 5 stars

Gustav table lamp

Lovely product from a first class company. Excellent communication regarding my order and the product was delivered ahead of schedule. Thank you to the team for continuing in these difficult times. My lamps are exactly ad detailed on the website however they look much nicer on my bedside tables than they did on the screen. Thank you again

19 November 2020
Rated 3 out of 5 stars

Ordered light on 4th of September its…

Ordered light on 4th of September its now the 10th of September and heard nothing regarding dispatch.

9 September 2020
Unprompted review
Refined Lighting logo

Reply from Refined Lighting

I'm so sorry for the slight delay in your order. Our dispatch times are on each product page to give you an idea of when to expect dispatch for example for the fitting you ordered it states 5-7 working days. Generally we like to be at the lower end of this estimate but the current climate has meant some times have slipped.
We hope the light arrived promptly after this review.

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