I switched from a GLP1 to the Tirzepatide because I was on a plateau for 3 months. ReflexMd was easy to deal with and the new medication came within a week. My adviser- Wendy Elliot was helpful and c... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very timely, shipped fast, great response time. The reason for only 4 stars is the email communication is difficult to follow. Several are sent out and many continue from previous so you have to scrol... See more
Company replied
You reached out to me as I was asking myself how I would source continued semaglutide supply. Very timely! Process to renew was easy. Monica was helpful in deciding whether to utilize the B6 or B12... See more
Company replied
I’ve been on Reflex MD for at least a year and half with great success in my weight loss. I truly appreciate Jerome Flick for all his assistance in making sure my weight loss is a positive journey. He... See more
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Company details
About ReflexMD
Written by the company
Try ReflexMD Today
Contact Us
ReflexMD makes weight management simple. Our innovative telehealth platform connects consumers directly with board-certified physicians, enabling high-quality care in the comfort of home. Our white-glove concierge service, through our Wellness Advisors, guides consumers on every step of their wellness journey, providing education and motivation as well as convenient, affordable access to provide GLP-1 weight management medications.
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Real solutions.
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Doctors who care.
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Results you see and feel.
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That’s the ReflexMD promise.
ReflexMD is changing the way people manage their health. First Stop: weight management. We’re addressing America’s obesity epidemic by providing consumers access to the GLP-1 medications. We believe healthcare should be accessible and reliable for everyone, so we’re building a future where high-quality care and treatments are always within reach.
Contact info
2093 Philadelphia Pike, Unit 2388, 19703, Claymont, United States
- tanya@reflexmd.com
- reflexmd.com
GET STARTED NOW
4.5
Excellent
3K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Barbie was great
Barbie was great, she made the process really fast and answered all of my questions.
17 November 2025
Unprompted review
Reply from ReflexMD
Hi Allyson,
Thank you for your kind words! We’re thrilled Barbie could make the process smooth and answer all your questions. (Go, Barbie!💜)
Your feedback inspires our team to continue providing excellent support and we appreciate you being part of the reflexMD family!
Customer Support
I have been a customer for two years, and the company was great until it wasn't. Support became bad and that's when I decided to leave for a different site, so I called support to cancel my membership, and fortunately Jennifer Sanchez, the Support Supervisor called me back. She explained the issues with transitioning to a different organization; she was very nice and kind and resolved all my issues including a credit. so, I decided to stay with the company.
I want to make sure everyone understands that this decision was based on the wonderful support received from Jennifer. She is one of the best CS supervisors I dealt with! Knowledgeable, nice, efficient! Someone you can trust!
10 November 2025
Unprompted review
Reply from ReflexMD
Hi Adi,
Thank you so much for taking the time to share your experience!🌟
We truly believe that exceptional customer service can turn a challenging situation into a positive experience, and it’s wonderful to know Jennifer (Go, Jennifer!💜) was able to guide you through your concerns with professionalism, kindness, and efficiency. Your decision to stay with us truly reflects her dedication and the value of our supportive, knowledgeable team.
Reviews like yours inspire our entire team to continue delivering the best possible experience for every customer.
Thank you for being a valued part of the ReflexMD family. We look forward to supporting you on your wellness journey!
I contacted reflex Md because I had…
I contacted reflex Md because I had questions regarding the shipment of my medication since it was shipped in partial shipment, and Ella was very helpful in explaining the process and reasoning for partial shipment.
Thank you!
10 November 2025
Unprompted review
Reply from ReflexMD
Hi Elda,
Thank you so much for sharing your experience! 💜 We’re thrilled to hear that Ella was able to assist you and clearly explain the reasoning behind your partial shipment. (Go, Ella!🌟)
At ReflexMD, we strive to provide every patient with clear, helpful, and caring support, and it’s wonderful to know that Ella delivered on that promise.
Thank you again for trusting ReflexMD with your care. 🌟
Everyone was so kind and helpful
Everyone was so kind and helpful. They actually seemed to care👏👏👏
Barbie was thorough and lovely to speak with .
10 November 2025
Unprompted review
Reply from ReflexMD
Hi Susan,
Thank you so much for sharing your experience! 💜 We’re thrilled to hear that Barbie (Go, Barbie!💜) and our team made you feel cared for and supported.
At ReflexMD, we’re committed to being with you every step of your wellness journey, and your feedback truly inspires us to keep delivering that personal touch.
Reply from ReflexMD
Hi Heather,
We’re so glad to hear your concern was resolved easily — just the way we aim to care for our customers! 💜
Thank you for sharing your experience, and we’re happy to have you with us on your wellness journey!
Reply from ReflexMD
Hi Debi,
Thank you so much for sharing your experience! We’re thrilled to hear that Natalie was able to provide helpful and informative support. (go, Natalie🌟)
We’re thrilled to be part of your wellness journey!
Reply from ReflexMD
Hi John,
We’re truly grateful for your trust and confidence in ReflexMD. Knowing that you find our service dependable means a lot to us—it’s exactly what we strive for every day.
We’ll continue doing our best to provide care and support you can always count on. 💜
Barbie was amazing
Barbie was amazing! Very informative and provided a great level of comfort, which in turn made me feel confident in my decision to start today.
3 November 2025
Unprompted review
Reply from ReflexMD
Hi Mrs. Pitts,
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that Barbie made you feel comfortable and confident in starting your journey with us. Providing clear guidance and genuine care is what we strive for every day — and it’s amazing to know she made such a positive impact. (Go, Barbie)
Welcome to the ReflexMD family! We’re honored to be part of your wellness journey and will continue to support you every step of the way. 💜
I’m tired of constantly filling out…
I’m tired of constantly filling out surveys.
28 October 2025
Unprompted review
Reply from ReflexMD
Hi Deborah,
Thank you so much for sharing this with us — we truly appreciate you taking the time to provide such an honest review.
We sincerely apologize that it’s felt overwhelming. Your time and energy matter. Your feedback helps us understand your experience better, and we’re grateful you chose to share it, even when you’re tired of being asked.
Please know we’ll take this to heart. Your comfort is important to us, and your voice genuinely helps us improve.
Thank you again for being honest with us. It means more than you know.
Wishing you ease and a smoother experience moving forward.
The treatment.
The treatment l received from Reflexmd has been impeccable, from when l contacted them to start the medication to finally reaching my weight goal, they keep checking up on you to make sure everything is going well, even when it was time to cancel my subscription a lady called Tina answered the phone and was so nice and understanding she was so happy the meds had worked for me and that l had reached the weight target. l have been trying to lose weight for years and have had no success until Reflexmd came along, it works and l feel much healthier and fitter. Thank you Reflexmd.
30 October 2025
Unprompted review
Reply from ReflexMD
Hi Keith!
Wow — thank you so much for sharing your incredible journey with us! 💜 We’re truly honored to have been part of your success and so happy to hear that you’ve reached your weight goal feeling healthier and more confident. Stories like yours inspire our entire team every day!
We’ll be sure to share your kind words with Tina — she’ll be thrilled to know her care and support made a difference. (Go, Tina!💜)
Thank you again for trusting ReflexMD to be part of your wellness journey. We’re cheering you on always! 🌟
JETHRO was very helpful and went above…
JETHRO was very helpful and went above and beyond to set up.future reminders fo me.
30 October 2025
Unprompted review
Reply from ReflexMD
Hi Aaron,
We’re so glad to hear that Jethro went above and beyond to make your experience smooth and supportive — that’s exactly the level of care we aim to provide every day.
Your appreciation truly means a lot to our team, especially to Jethro (Go, Jethro!💜).
Thank you for being part of the ReflexMD community — we’re always here to support you on your wellness journey!💜
Arnel was instrumental in helping me…
Arnel was instrumental in helping me with my problem. She got it solved right away!
30 October 2025
Unprompted review
Reply from ReflexMD
Hi Customer,
We’re so glad to hear that Arnel was able to step in and resolve your concern right away! (Go, Arnel!💜)
Your feedback means a lot to us — at ReflexMD, we’re all about making every experience smooth, supportive, and stress-free.
Thank you for taking the time to share your kind words!
Absolutely love this product
Absolutely love this product, lost the weight with very very limited side effects.
My only problem is the delivery is taking way too long from when I first started.
Please help
29 October 2025
Unprompted review
Reply from ReflexMD
Hi Janet,
We’re truly happy to hear that you’re loving your results and experiencing positive progress — that means so much to us! We completely understand how delays in delivery can be frustrating, especially when you’re staying consistent on your wellness journey.
Please know that your feedback is very important to us. Our team is already looking into ways to improve our shipping timelines to make sure your future orders arrive right on schedule.
Thank you for sharing your experience and for being part of the ReflexMD family — your patience and trust mean a lot. 💜
Arnel is amazing
Arnel, was amazing, she has excellent listening skills, reacts quickly to the customers needs, makes the customer feel important, and fully important... she satisfies the customers requests and is extremly helpful in seeing that the transaction is complete.
27 October 2025
Unprompted review
Reply from ReflexMD
Hi Mike,
Thank you so much for sharing this wonderful feedback! 💜 We’re delighted to hear that Arnel provided such attentive and thoughtful support. (Go, Arnel!💜)
At ReflexMD, we promise to keep your wellness journey simple, safe, and supported — every step of the way. 💜
Natalie
Natalie made Renewing the prescription quick and easy. Thank you Natalie, & reflex MD!
27 October 2025
Unprompted review
Reply from ReflexMD
Hi Anthony,
We love hearing this — thank you so much! 💜 We’re delighted that Natalie made your renewal process smooth and simple. (go, Natalie!💜) Providing care that’s both efficient and personal is what we strive for every day at ReflexMD.
We truly appreciate your trust and look forward to continuing to support your wellness journey! 💜
Customer service is beyond measure
Customer service is beyond measure! The process is easy, and everyone at ReflexMD wants you to succeed. Only downside is excessive hourly emails for all of their other products. I get at least 6 hair growth emails daily and now they offer allergy meds that send about the same number of emails daily. No one can seem to offer an opt out of specific product emails and when they thought they stopped them, it turned off all emails including intake and relevant emails.
25 October 2025
Unprompted review
Reply from ReflexMD
Hi Samantha,
Thank you so much for your thoughtful feedback and kind words about our customer service — it truly means a lot to us! 💜 We’re so glad to know that you find our process easy and that our team’s support has made a positive impact on your experience.
We also truly appreciate you sharing your honest thoughts about the email frequency. Your input helps us improve, and we completely understand how multiple product emails can feel overwhelming. Please know we’re actively reviewing ways to refine our communication settings so customers like you can stay connected only to what matters most.
Your trust and feedback help us grow — thank you for being part of the ReflexMD community and for helping us serve you better!💜
Arnel made this feel easy
22 October 2025
Unprompted review
Reply from ReflexMD
Hi customer!
We’re so glad to hear Arnel made everything feel easy! (go, Arnel!💜) Thanks for sharing your experience — ReflexMD is here to support you all the way on your wellness journey. 💜
Kirsten was amazing
Kirsten was amazing. This is the 3rd time she’s been of assistance and each time is a pleasure. Extremely knowledgeable and helpful. If I could give 6 ⭐️ I would
22 October 2025
Unprompted review
Reply from ReflexMD
Hi Thomas,
Wow — thank you so much for this amazing review! 💜 We’re so happy to hear that Kristen has been consistently helpful and made every experience a pleasure for you. (Go, Kristen!💜)
Your continued trust truly means the world to us, and please know that ReflexMD will be here to support you every step of the way on your wellness journey. 💜
Kristen was helpful and friendly
Kristen was helpful and friendly. A delight to work with.
21 October 2025
Unprompted review
Reply from ReflexMD
Hi Dolly,
Thank you for taking the time to share your experience! We’re so happy to hear that Kristen was both helpful and friendly (Go, Kristen!💜) Your feedback truly brightens our day!🥳
Tina Is Awesome!
Tina has been great to deal with! she listens to my needs and understands what I need to take care of me and my situation.
6 October 2025
Unprompted review
Reply from ReflexMD
Hi J.D.,
Thank you so much for sharing your experience! 💜
We’re delighted to hear that Tina provided you with such attentive and understanding care. Listening to our customers’ needs and ensuring they feel supported is exactly what we strive for. (Go, Tina!🥳)
Wishing you continued success on your wellness journey.💜
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