Paper work and on-line submissions seemed to be to today's standard. Note I'm 72 and completed all on my own. At some point disclosure of fees should become evident. Thank you for all the follow-up,... See more
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What a pathetic service you guys have, sending email form every three days while going thru email process, there is no option to submit form in your submission form. I sent email 4 times asking to... See more
Make sure you have all the information at hand ie boarding passes booking number and your id then fill everything in the rest is plane sailing
You guys are really doing a great job I enjoyed my flight with Refly I would also want others too to try out the company I love my experience with you guys keep it up
Company details
- #152 of 154 best companies in Legal Services
Written by the company
Flight delayed, cancelled, or missed a connection? You could be entitled to up to €600 per passenger under EU law. Refly is your trusted partner for flight compensation. We make the process simple, fast, and stress-free. Our team checks your eligibility, handles the paperwork, and manages the entire claim on your behalf — including legal action if necessary. With our no win, no fee policy, you only pay if we successfully recover your compensation. No upfront costs. Our legal experts deal directly with the airlines, so you don’t have to. From delays and cancellations to missed connections and denied boarding, we fight to ensure you receive the compensation you deserve. Simple process. Professional support. Real results.
Contact info
United Kingdom
- info@refly.org
- refly.org
3.5
Average
784 reviews
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Well done.Am still for your reply
Well done.Am still for your reply. Thanks very much
Thanks for Co Operation
29 March 2026
Completely unresponsive to clients
Just contact the airline for compensation. I can't get compensated as my claim in Refly is still pending. Took me about a week to hear back from the airline - no problem. Yet - more than a month and 4 emails in - I am yet to receive a reply from Refly. STAY AWAY!
9 April 2026
Final validation never worked
I kept receiving the email to upload the document on the website that didn’t have any ending point: no button continue, no button to approve! Even though the document has been uploaded 100 times, I kept receiving the automatic email and messages to say to upload the document because the website has a bug!
11 April 2026
GREAT is sauce full
11 April 2026
Logical steps in claim process
Logical steps in claim process. I needed to look up quite a number of details.
10 April 2026
Claim created January 2025 the plane I…
Claim created January 2025 the plane I travelled on air India a171 crashed 11 months later, still waiting for my payment, can’t even send them emails no more there’s a better company who pay quicker
9 April 2026
Unprompted review
Been on claim since November last year…
Been on claim since November last year (2025) still being told waiting for funds to be transferred over when my airline said it’s already there end. Multiple emails and complaints sent and nothing back. I think reply is a complete scam and never to be used again.
2 November 2025
Unprompted review
No proper use
8 April 2026
Making the claim through their website…
Making the claim through their website has been super easy. Let's see now if it works
8 April 2026
Thieves
They cheat, be careful, once they're pocketed, the money disappears and they don't give you anything.
7 February 2026
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