Our brand has been working with RefundPros for almost 2 years ad they've done exactly what they said they would do for our Amazon account. The best part is you barely have to lift a finger, they take... See more
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Mariana and the team at RefundPros are awesome! We have worked with them for years and would recommend them again and again! Now with AWD -> FBA shipments - staying on top of refund is even more impor... See more
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Refund Pros is a fantastic company to work with! In just a few short weeks, we were able to collect an Amazon reimbursement and recovered inventory. The initial process is simple to get started and... See more
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RefundPros has treated us well over the past few years we have worked together. Their ability to automate claims has made it possible for our business to allow free returns. Once you're signed up th... See more
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Company details
Written by the company
RefundPros helps e-commerce businesses recover money they’re owed from both online marketplaces and shipping carriers. We audit Amazon FBA, Amazon Vendor and Walmart Fulfillment accounts to identify missed reimbursements related to lost, damaged, or miscounted inventory and billing discrepancies. We also review shipping carrier invoices to uncover late deliveries and incorrect charges from carriers such as UPS, FedEx, and Canada Post. Using proprietary software combined with hands-on expertise, we manage the entire recovery process, from auditing and claim submission to follow-ups, so our clients don’t need to spend time chasing refunds. RefundPros works on a commission-only model, meaning we only get paid when funds are successfully recovered. With a compliance-first approach, transparent communication, and personalized support, we help businesses recover revenue safely and efficiently.
Contact info
Canada
- refundpros.com
Amazing to work with!
Amazing to work with!
At first it almost seemed to good to be true but after working with the company for just under 1 year they were already able to save us over $70k in receiving discrepancies. The process is painless and there is no better feeling than getting cash back that is owed to you! Highly recommend to anyone selling on Amazon because you are probably leaving money on the table.
24 January 2024
Unprompted review
Reply from refundpros.com
Hi Jeffery!
Thank you so much for taking the time to share your experience! It's very gratifying to know that our service is smooth and effective, and that you've had such great results so far.
Thank you for trusting us with your account, and be sure that we will keep up the good work and get more money for you and Yerbaé!
An Asset for a Small Business
Mariana and her team have been an amazing asset for our small business! They've managed to recoup almost 20% of our total shipment cost mainly on behalf of tardy deliveries. Recently we received an informative update with a summary report and the yearly breakdown. We are grateful to have them onside and they truly are professionals!
17 January 2024
Unprompted review
Reply from refundpros.com
Good morning Tiffany, what a treat to see this first thing in the morning! We're thrilled to hear that we've been able to make a significant impact on your business.
If there's anything specific you'd like us to focus on or any additional ways we can enhance our services, please don't hesitate to contact me.
Thanks again for being an amazing partner and for your kind words!
They have done an amazing job
They have done an amazing job! recovered $$$ that we thought was lost.
11 January 2024
Unprompted review
Reply from refundpros.com
Hey Nathaly!
Thank you for your glowing review! We're thrilled to have played a part in recovering the funds you thought were lost. We're immensely grateful for your support and trust throughout our journey together.
Cheers!
Great communication
18 December 2023
Reply from refundpros.com
Hi Daniel! Thank you so much for taking the time to review us, it really makes a difference to us! We'll keep up the good work, we really appreciate your trust and partnership!
Highly recommended.
I am thrilled to express my positive experience with Refundpros, particularly in working with Mariana as a representative. Mariana has consistently demonstrated excellence in her professionalism, making it an absolute pleasure to collaborate with her. Her dedication and expertise have significantly enhanced the efficiency and positivity of our working relationship. I greatly appreciate Mariana's assistance and wholeheartedly recommend Refundpros without any hesitation.
8 December 2023
Unprompted review
Reply from refundpros.com
Hi Jean!
Thank you so much for taking the time to share your positive experience with us, and for all the kind words about me, I'm flattered! Truly honored by your kind words and delighted to hear that your experience working with RefundPros has been a positive one.
We'll keep up with the good work, and will make sure that you remain satisfied (and you're getting back as much money as possible.)
Have a great weekend!
Keeps functioning with very little input..perfect!
The customer service and refund team is amazing and are always quick to reply. They provide quick feedback and solutions to any questions or issues that come up. Refundpros provides a great service that just keeps functioning away in the background with very little input from our side which is perfect.
6 December 2023
Reply from refundpros.com
Hey Ian! Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our service aligns with your expectations and that you find it seamless and efficient.
It's fantastic to know that you've enjoyed our service, we really appreciate your kind words. We're here to ensure your experience remains top-notch.
Thanks again for choosing RefundPros!
I love RefundPros.com!
I love RefundPros.com! Great customer service and I love they have been able to get me 6% of my annual shipping costs back. It may not be a big number but it does add up.
5 December 2023
Reply from refundpros.com
Hey Sherrie! Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you've enjoyed our service and delighted on contributing to your savings.
If there's anything else that we can do for you, please let us know. We look forward to continuing to serve you!
Great customer service every time
Great customer service every time! Value the long standing relationship with case managers and efficient service!
24 November 2023
Reply from refundpros.com
Hi Emily! Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and we are delighted to know that you value our partnership just as much as we do!
We look forward to continuing to serve you with the same level of excellence and commitment.
Thanks for being an amazing customer!
RefundPros has been great
RefundPros has been great! We have saved thousands from refunds on late deliveries and have been able to get insight into our carriers performance.
22 November 2023
Reply from refundpros.com
Hi Thomas! Thank you so much for sharing your positive experience with us. It's been a pleasure serving you and helping you recover all that money. It's very rewarding to know that our platform is making a positive impact in our customers' businesses.
Thanks again for your trusting and choosing RefundPros!
They've done what they said they would…
They've done what they said they would do. Got me a few thousand dollars in value for the small cost of commissions. Worth it.
14 November 2023
Reply from refundpros.com
Hi Michael! Thank you for taking the time to share your experience! We're thrilled to hear that our services proved valuable for you. Your satisfaction is our priority, and we appreciate your trust in us. If you ever have more feedback or need assistance in the future, feel free to reach out!
Great customer service
Great customer service, we've been using them for years. Seamless integration. Saves us a lot of time. Highly recommend.
30 October 2023
Unprompted review
Reply from refundpros.com
Hi Stephanie! Thank you so much for taking the time to share your experience with us! It's been a pleasure serving you over the years, and we'll continue working hard to maintain the high lever of service you've come to expect. Cheers!
Amazing company!
Amazing company. Trustworthy! Super professional. They get the job done and stay always in touch and updating you on everything.
30 October 2023
Reply from refundpros.com
Hey Jessica! Thank you so much for your kind words and positive feedback! We'll continue to work hard to ensure that we deliver top-notch service!
Refundpros has been great
Refundpros has been great! Easy to work with and very helpful in getting refunds back from Amazon
24 October 2023
Reply from refundpros.com
Hi Ari! Thank you for your kind words! We're delighted to hear about your positive experience with us. Your satisfaction is our top priority and we'll keep up with the good work!
Reply from refundpros.com
Thank you so much for sharing your experience with us! We'll keep working hard for those reimbursements and ensuring you're getting the best service and experience!
Great Work, Great People at RefundPros
RefundPros did great work for us and found money we didn't have resources to recoup. They're an incredibly sharp group of people with a high level of integrity across the board. Don't hesitate to sign up for their services, your business needs them!
4 October 2023
Reply from refundpros.com
Hey Cullen! Thank you for sharing your experience! We're delighted to hear that we delivered outstanding results. Your words serve as a testament to our ongoing efforts to provide an excellent service. We're here to assist you if you ever need us, thank you for choosing RefundPros!
Great communications
Great communications and thorough auditing of our shipping accounts. Refundpros makes it easy.
15 September 2023
Reply from refundpros.com
Thank you so much for taking the time to share your feedback Scott! We're absolutely delighted to hear that you've had such a fantastic experience with our service. Here's for a future full of collaborative success!
Reply from refundpros.com
Hi Juliana! Thank you for your kind words, I'm thrilled to hear that you are enjoying our service! Your satisfaction is our priority, and we're here whenever you need assistance.
Cheers!
Trustworthy
Very professional company. For once a company that actually provides great service and you don't have to pay anything on front. It has been great working with them, very efficient and professional. Will keep them permanently.
11 September 2023
Unprompted review
Reply from refundpros.com
Hi Jessica! Thank you so much for taking the time to share your feedback! We are thrilled to hear that you have had such a positive experience with us.
If you ever have any questions, please don't hesitate to reach out, as your satisfaction will always be our top priority. Thanks again!
They did exactly what they said they…
They did exactly what they said they would do and did it efficiently.
24 August 2023
Reply from refundpros.com
Hey Kathy! Thank you so much for taking the time to share your feedback! We're thrilled to hear that we've met your expectations. Your satisfaction is our top priority, and we're here to assist you whenever you need us.
We appreciate your trust and look forward to more reimbursements!
Well worth the integration
They have done a tremendous job at collecting our much due refunds for late shipments by Canada post.
22 August 2023
Reply from refundpros.com
Hi Murray! Thank you so much for your kind words and positive review! We're thrilled to hear that you and Dean have had a great experience with us. Your support means a lot to our team and we're looking forward to keep serving you!
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