Our brand has been working with RefundPros for almost 2 years ad they've done exactly what they said they would do for our Amazon account. The best part is you barely have to lift a finger, they take... See more
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See what reviewers are saying
Mariana and the team at RefundPros are awesome! We have worked with them for years and would recommend them again and again! Now with AWD -> FBA shipments - staying on top of refund is even more impor... See more
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Refund Pros is a fantastic company to work with! In just a few short weeks, we were able to collect an Amazon reimbursement and recovered inventory. The initial process is simple to get started and... See more
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RefundPros has treated us well over the past few years we have worked together. Their ability to automate claims has made it possible for our business to allow free returns. Once you're signed up th... See more
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Company details
Written by the company
RefundPros helps e-commerce businesses recover money they’re owed from both online marketplaces and shipping carriers. We audit Amazon FBA, Amazon Vendor and Walmart Fulfillment accounts to identify missed reimbursements related to lost, damaged, or miscounted inventory and billing discrepancies. We also review shipping carrier invoices to uncover late deliveries and incorrect charges from carriers such as UPS, FedEx, and Canada Post. Using proprietary software combined with hands-on expertise, we manage the entire recovery process, from auditing and claim submission to follow-ups, so our clients don’t need to spend time chasing refunds. RefundPros works on a commission-only model, meaning we only get paid when funds are successfully recovered. With a compliance-first approach, transparent communication, and personalized support, we help businesses recover revenue safely and efficiently.
Contact info
Canada
- refundpros.com
Works like a charm
I love a good "set it and forget it" program -- and Refund Pros is just that. We're getting back money that had been left on the table, and best of all, I don't even have to personally fight Canada Post for it!
3 August 2023
Reply from refundpros.com
Hi Chrissy! I'm so pleased to know that you are happy with our service! Your satisfaction will always be our priority, and we will keep working hard to turn every stone and get back all the money that is rightfully yours! Thank you for taking the time to review us!
Fantastic
Fantastic! RefundPros has been incredible to work with. We were able to collect a huge amount of Amazon reimbursement $s and recovered inventory in just a few short weeks. The best part is that it is nearly 100% hands off for the Amazon seller. They are able to seamlessly dive into your data and get your hard earned money/inventory back. Would absolutely recommend to any seller of any size / experience level. We are extremely happy with the services and the commission is worth every penny. We will continue using these service on an ongoing basis.
7 August 2023
Unprompted review
Reply from refundpros.com
Hi Logan! Your kind words truly made our day brighter! Knowing that we have been able to meet your expectations is incredibly rewarding for us. We are dedicated to providing top-notch service, and your feedback reaffirms that we're on the right track. Your trust in us means the world, and we are honored to have you as one of our valued customers.
We are here for you, and your satisfaction will always be our priority!
Reply from refundpros.com
Big thanks Sarah, for the fantastic review! 😊 Your feedback fuels our passion to keep delivering top-notch service. We truly appreciate your support!
Reply from refundpros.com
Hey Jessica! Thank you deeply for your kind review! Your satisfaction with our service means the world to us. While it's sad to part ways, we cherish the trust you placed in us. Our team is here for you anytime, and we wish you all the best on your journey ahead!
I've received thousands of dollars in…
I've received thousands of dollars in returns that I never could have done on my own.
25 July 2023
Reply from refundpros.com
Hi Tom! Thank you so much for taking the time to review us! We are very grateful to have you as a partner from the very beginning of our company. Hopefully there are many more years to come, and lot's of money back to you too!
We're so happy to have found Refund…
We're so happy to have found Refund Pros! We don't have to worry about checking tracking and submitting refund requests - they've got it taken care of. The refunds really help offset shipping costs, which is essential for us as a small business.
17 July 2023
Reply from refundpros.com
Thank you for taking the time to leave us such a wonderful review! We truly appreciate your kind words and are delighted to hear about your positive experience with our service.
Your feedback motivates us to continue delivering the best possible service. If you ever have any further comments or suggestions, please feel free to reach out to us!
Great service and really a no brainier
11 July 2023
Reply from refundpros.com
Thank you so much for taking the time to do this Eli! We're thrilled to hear that RefundPros has delivered an exceptional experience for you. We appreciate your trust in our services, and thank you for being a valued customer!
Great customer service from the start…
Great customer service from the start of the process to the end and they delivered on their promises!
23 June 2023
Reply from refundpros.com
Hey Shane! We're so happy to learn that you and your team have found value in our service! We are very proud of our partnership, your support and feedback help us to deliver more and better results.
Here's for more reimbursements to come!
Exceptional Service with Outstanding Results
I am incredibly pleased with the services provided by RefundPro. From the moment we started working with them, it was clear that they prioritize their client's needs and satisfaction above all else.
Their team's knowledge and expertise in managing Amazon cases are unmatched. They diligently reviewed our account and identified areas where we could claim refunds, helping us recover funds that we wouldn't have been able to do on our own.
The results we saw were impressive, but what sets RefundPro apart is its exceptional customer service. The team was always available to answer our questions and guide us through the process, ensuring that we were informed and comfortable every step of the way.
Moreover, their professionalism and dedication were evident in all our interactions. The process was smooth and transparent, and it was clear that they truly cared about helping us maximize our refunds.
While we have transitioned away due to changes in our business needs, it's important to note that our decision was not a reflection of dissatisfaction with RefundPro's services. They provided us with top-notch service, and we wouldn't hesitate to work with them again should our needs align.
RefundPro has set a high standard for service providers in the field. They are a stellar example of a company that combines technical expertise with excellent customer service. I highly recommend them to any business seeking help with Amazon case management and refunds.
7 June 2023
Reply from refundpros.com
Hi Pedro! We wanted to take a moment to express our sincerest gratitude for the thoughtful review you left for us. Your kind words truly mean a lot to us
While it saddens us to see our collaboration conclude, we understand that circumstances change and businesses evolve. However, I want to emphasize that your feedback and support have been invaluable to us throughout our time together. Your review serves as a testament to the positive experiences we shared and the value we were able to provide, claiming money for our customers, seamlessly and effectively.
Should the opportunity arise, we would be more than delighted to work together once more and contribute to your success. We wish you the very best in all your future endeavors, and please feel free to reach out to us if there is anything we can assist you with.
Makes getting money back much easier
30 May 2023
Reply from refundpros.com
Good morning Evan! We really appreciate your input! Our goal is to get your money back as seamlessly as possible, and we're glad to know our service makes it easier for you!
Very hands off for me and my boi.
Very hands off for me and my boi.
Thanks for making this easy.
1 June 2023
Reply from refundpros.com
Hi Kameron! Thank you so much for taking the time to review us, it really means the world to us. We're so happy to know that your refunds are a seamless process for you. Quality and value is what we strive for!
Made it simple!
Refundpros was great at getting work done and getting us the most money back possible. We didn't have to do much work for it either, except for the occasional request. If you don't know how to get your refunds by yourself then this might be on of the best options out there. If you do know how to do it yourself, probably isn't worth it for 25% of the refunds.
25 May 2023
Reply from refundpros.com
Thank you for taking the time to share your feedback and for your kind words about our service.
We appreciate your honest review, and we're sorry to hear that the commission structure didn't meet your expectations. We understand that pricing and commission rates are important factors in any business decision. Our aim is to provide a fair and competitive pricing structure that aligns with the value we deliver.
If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to our customer support team.
Thank you once again for your feedback, and we wish you the very best!
Refund Pros were great to work with and…
Refund Pros were great to work with and they performed and provided the results shared with us from the start. Very nice and friendly personnel as well!
11 May 2023
Reply from refundpros.com
Thank you so much for taking the time to review us Jeffrey! Should you ever require our assistance in the future, please do not hesitate to reach out. We are here to help in any way we can.
Reply from refundpros.com
Hi Rick! Thank you so much for taking the time to share your thoughts! We're thrilled to know you are finding value in our service. Here's for more refunds to come! 🥳
Reply from refundpros.com
Thank you so much for taking the time to review us, it means a lot to us! If there is anything we can do to improve the service you're receiving, please let us know!
Saved me almost $1,500 in the first…
Saved me almost $1,500 in the first month. Very happy with them!
1 May 2023
Reply from refundpros.com
Thank you so much for taking the time to review us Tammy! We're so happy to know that we are helping your company recover that money! We'll keep claiming for you, and we'll report back!
Reply from refundpros.com
Thank you so much for your support Amir! Our team we'll keep working to get more money back to you!
Reply from refundpros.com
Thank you so much Anna! We're thrilled to know we're helping your company, and we'll keep on doing our best!
With very little of my time RefundPros…
With very little of my time RefundPros has been able to obtain thousands of dollars of refunds from Amazon we were unable to obtain.
21 April 2023
Reply from refundpros.com
Hey Marty! We are so glad you're happy with our service! We'll keep working on your account and getting more money back to you!
Great company & fantastic customer…
Great company & fantastic customer service. Easy to work with (seamless-actually!). They recover from both Canada Post & Amazon & work based on %. I recommend Refund Pros! I have recovered a few thousand dollars that would have been lost to late shipments & (at-error) receiving issues.
1 February 2023
Unprompted review
Reply from refundpros.com
Thanks so much for your review Claudia! We love to know that our company has helped you recover some money! 😁 We'll keep in touch about that last audit!
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