A sent the Sandringham hamper to my best friend as a retirement gift after she had completed 42 years in the NHS (mainly in the stressful world of midwifery). The hamper was absolutely beautiful and s... See more
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Review summary
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Reviews shaping this summary
Fantastic next day delivery at short notice - ordered late one day, delivered early the next. Recipient delighted with the contents, it was good to have options with non-alcoholic contents & a nice to... See more
Company replied
We bought two Christmas hampers and had them delivered to family members. We are in Canada so did everything on line. The only issue we encountered was self build hampers. We were unable to choose... See more
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I have used Regency Hampers for years now. The only company to deliver on time, packed well, produce an invoice without chasing, easy to reach on the phone, a business who knows how to deal with the... See more
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Company details
- #232 of 373 best companies in Gift shop
- #25 of 42 best companies in Sweet shop
- #45 of 69 best companies in Corporate gift supplier
Written by the company
Browse our range of luxury food, gift & Christmas hampers. From pamper hampers to fresh fruit baskets - all beautifully packaged and delivered the next day.
Contact info
Eagle Tower, GL50 1TA, Cheltenham, United Kingdom
- +44 01242 500920
- info@regencyhampers.com
- regencyhampers.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered and paid for a valentine gift…
Ordered and paid for a valentine gift for my husband, it said it had been dispatched and then the day before it was meant to be delivered they said it was out of stock and would refund, I now have no time to get anything else, Valentines day is ruined, would not trust this company again !!!
12 February 2026
Unprompted review
Reply from Regency Hampers
We’re genuinely sorry to read your review and to hear how disappointed you were, especially as this was a Valentine’s gift for your husband. We completely understand how important it was that this arrived in time.
We were expecting the liquorice from our supplier in time to fulfil it; however, we were unfortunately notified at short notice that the stock would not arrive as scheduled. As soon as we became aware of this — prior to dispatch — we attempted to contact you. We first tried to call, but the phone number provided was incorrect, so we followed up by email to advise and to offer an alternative sweet that could still have been delivered on your requested date.
When we later received your email expressing your frustration, we replied to again offer the alternative option, along with a complimentary upgrade to Saturday delivery, to ensure you still had a gift in time for Valentine’s Day.
As we didn’t receive confirmation to proceed with an alternative item, we were unable to send a replacement and a full refund was issued.
We’re truly sorry your experience fell short on this occasion. While the supplier issue was outside of our control, we did everything we reasonably could to communicate promptly and offer alternative solutions to assist you.
Great service and products!
5 February 2026
Reply from Regency Hampers
Thank you very much for taking the time to leave us a review. We’re delighted to hear that you were pleased with our service and products.
We truly appreciate your support and look forward to serving you again in the future.
Reply from Regency Hampers
We sincerely appreciate you taking the time to share your 5-star review.
We are delighted to learn that you were pleased with both the quality of the product and the timely delivery of your order. It is most rewarding to know that we met your expectations.
Hamper arrived on specified date…
Hamper arrived on specified date .Recipient was very happy with contents .
9 February 2026
Reply from Regency Hampers
Thank you very much for your 5-star review.
We’re delighted to hear that your hamper arrived on the specified date and that the recipient was pleased with the contents.
We truly appreciate you taking the time to share your experience and hope to be of service again in the future.
First order
It's the first time I've ordered from Regency Hampers, I will definitely be ordering again. The basket was of great quality as was the tasty treats inside.
2 February 2026
Reply from Regency Hampers
Thank you very much for your wonderful 5-star review!
We’re delighted to hear that your first experience with Regency Hampers was such a positive one. It’s fantastic to know that you were pleased with both the quality of the basket and the delicious treats inside — we take great care in selecting and presenting each item to ensure it makes a lasting impression.
We truly appreciate your kind words and your intention to order with us again. We look forward to serving you in the future and providing another exceptional experience.
Good quality and variety
Easy to order the hamper required, delivered on time, recipient is delighted with the quality and variety of the selection.
2 February 2026
Reply from Regency Hampers
Thank you for your 5* review!
We’re pleased to hear that you found the ordering process straightforward and that the hamper arrived on time. It’s especially rewarding to know the recipient was delighted with the quality and variety of the included items.
We truly appreciate your feedback and your support.
Very friendly
Very friendly, efficient service on the phone. A little disappointed with the size of the basket!
27 January 2026
Reply from Regency Hampers
Thank you for taking the time to share your review. We are pleased to hear that you found our phone service friendly and efficient.
We do, however, regret to learn that you were a little disappointed with the size of the basket. We strive to maintain transparency in our listings by providing both an image of the hamper and a comprehensive contents list, which details the size and weight of each individual item. Your comments are greatly appreciated and will help us continue to review and improve our product descriptions to ensure they accurately reflect what our customers can expect.
Regency Hampers are a pleasure to deal…
Regency Hampers are a pleasure to deal with. Their website is very easy to use, and when you call, a real person answers who is genuinely helpful and polite. We’ve also had great feedback from the recipients of the hampers — they were absolutely delighted. Highly recommended.
2 February 2026
Reply from Regency Hampers
Thank you for your wonderful review!
We’re delighted to hear that you found our website easy to use and that our customer service team provided the helpful, personal support we pride ourselves on.
It’s especially rewarding to know that our hampers have delighted your recipients.
We truly appreciate your trust in Regency Hampers and look forward to being of service again in the future.
Great choice, super fast order and delivery service.
It was extremely easy to navigate around the ordering process. There was excellent choices of hampers and I have also had wonderful feedback form my clients who received them.
Thank you very much.
26 January 2026
Reply from Regency Hampers
Thank you very much for sharing your review!
We’re pleased to hear that you found the ordering process easy and that you were happy with the range of hampers available. It’s especially rewarding to know your clients provided such positive feedback.
We truly appreciate your support and thank you for choosing us.
Wonderful Thank You gift hamper
I ordered a Thank You gift hamper, which I was able to tailor to meet the tastes of the recipient, and it was delivered the following day. The reaction was instant and one of utter surprise and delight, the message containing a picture of the hamper open with its contents displayed.
This was the fourth or fifth surprise hamper I have sent in the past three or four years and they have all been received with great joy and gratitude.
15 January 2026
Reply from Regency Hampers
Thank you very much for your wonderful review!
We’re delighted to hear that the Thank You gift hamper was so well received and that the ability to tailor it made the experience even more special. It’s especially rewarding to know the delivery and presentation created such surprise and delight for the recipient.
We truly appreciate your continued support over the past several years and are grateful for your trust in us.
We look forward to helping you create many more memorable gifting moments in the future.
The gifts were grately fully received
16 January 2026
Reply from Regency Hampers
Thank you for taking the time to share your review.
We’re delighted to hear that the gifts were gratefully received.
No hassle deliveries
29 December 2025
Reply from Regency Hampers
Thank you for your review.
We’re pleased to hear you found the delivery process hassle-free.
Reply from Regency Hampers
Thank you for your 5-star review!
We’re pleased to hear that you found our service efficient and were happy with the quality of our product.
Good quality chocolate
Good quality chocolate, delivered on time. If you are someone like me who prefers to order by speaking to a real person on the telephone, rather than online, this is the company use. The lady I spoke to carried out my order most efficiently and was most helpful. I will definitely use them again.
23 January 2026
Reply from Regency Hampers
Thank you very much for taking the time to leave such a wonderful review. We’re delighted to hear that you were pleased with the quality of our chocolate and the timely delivery.
We’re especially glad you appreciated the personal service over the telephone — our team takes great pride in providing helpful and efficient support, and your kind words will be shared with the colleague who assisted you.
Thank you again for your recommendation. We truly value your custom and look forward to serving you again in the future.
Do not expect customer care. It doesn't exist at Regency Hampers.
I read a lot of reviews before I purchased a hamper from this company and found that most service reviews were very positive. However, I noted that when things went wrong, they didn't want to know. I decided to go ahead though because their website is beautiful and other hamper companies didn't have all that I wanted.
I ordered the mayfair hamper with Prosecco to be delivered on !7th January for my son's birthday. I was excited when the day arrived and I imagined him with his two daughters opening the hamper and squealing with delight as the goodies emerged. I knew they would in all probability have an inside picnic with the smoked salmon, cheeses and prosecco. Unfortinately, the hamper did not arrive. It was delived two days late when my son was getting ready for work and his daughters had gone back home. Although he was pleased to receive the hamper, as he said, the excitement was very diluted because of being on his own.
Unfortunately, when I contacted Regency Hampers, they did now want to know. The suggestion was that I look at the terms and conditions which state that a delivery date cannot be guaranteed. There was no care for my distress due to the back story of why this present to my son was so important. I asked if they might send my son a little present and an apology for the late delivery. I was told that they don't do that sort of thing and as it was the fault of FedEx, I should deal with my complaint through them. "We have carried out our obligation" the so-called customer care person told me. I did not feel cared about at all.
19 January 2026
Unprompted review
Reply from Regency Hampers
Thank you for taking the time to leave your review. We are genuinely sorry to hear how disappointed you felt about the delivery of your son’s hamper and understand how important the timing was, given the occasion.
As outlined clearly in our Terms and Conditions at the point of purchase, we are unfortunately unable to guarantee specific delivery dates. While we dispatch all hampers in good faith and on time, once an order is with the courier, delivery is outside of our direct control. During our telephone conversation, you advised that you had also contacted FedEx directly regarding this delay. In this instance, the hamper was dispatched correctly and was ultimately delivered.
We were advised that all contents arrived safely, intact, and fully usable. If this is not the case, or if any items were impacted by the delay, we would encourage you to contact us again so we can review this and assist where possible. As standard practice, we are always happy to replace fresh items if they are affected by courier delays.
We also acknowledge that a Saturday delivery was selected and paid for. As FedEx were unable to fulfil this service and do not operate on Sundays, resulting in delivery on Monday morning, we will of course refund the Saturday delivery surcharge.
We fully understand how frustrating and upsetting it can be when a gift does not arrive as expected, particularly when it is for an important occasion. We are sorry that you felt neglected in our communication. It was never our intention to disregard your feelings, but rather to explain the limitations of what we are able to offer when delivery delays are caused by third-party couriers. Unfortunately, we are not able to send additional gifts as gestures of apology in these circumstances.
Thank you once again for taking the time to share your feedback and for choosing Regency Hampers.
Lovely hamper.
Lovely hamper.
Extremly pleased company and it`s products.
Very good value for money.
Well done!!
Will do business again
16 January 2026
Reply from Regency Hampers
Thank you very much for your wonderful 5-star review.
We are delighted to hear that you were extremely pleased with both the hamper and our service, and that you found it to be good value for money. Your kind words mean a great deal to our team.
Thank you for choosing Regency Hampers. We very much look forward to welcoming you back again in the future.
Fantastic next day delivery at short…
Fantastic next day delivery at short notice - ordered late one day, delivered early the next. Recipient delighted with the contents, it was good to have options with non-alcoholic contents & a nice touch to be able to add a 'Happy Birthday' ribbon. Seemed decent value too, will use again when we need to order a hamper.
16 January 2026
Reply from Regency Hampers
Thank you very much for taking the time to leave such a positive review.
We are delighted to hear that our next day delivery service met your expectations and that the recipient was pleased with the hamper. It is particularly encouraging to know that you appreciated the non-alcoholic options and the ‘Happy Birthday’ ribbon, as we aim to offer flexibility and thoughtful touches for every occasion. We also value your comments regarding value for money.
Thank you for your support, and we look forward to assisting you again in the future.
Superb Product
I received my hamper yesterday and I have to say I was absolutely delighted with the product.
The quality of the wicker basket is fantastic, complete with the genuine leather buckles and handle I was amazed that you could supply it at the price you do, it took me back to the days when suppliers took pride in their products. The contents again are superb quality and the small wicker basket for the cups is an absolute delight, my wife adores it.
The box that it arrived in also amazed me with its quality, and I have taken to using it in my office as a document box, it is far better quality than you can purchase from office supply companies. We liked it that much I have just ordered another one for a friend wedding anniversary who like country walks and picnics, I know the hamper will be well used and well loved.
12 January 2026
Unprompted review
Reply from Regency Hampers
Thank you so much for this wonderful 5-star review!
We’re absolutely delighted to hear how pleased you are with your hamper and that every aspect—from the wicker basket and leather fittings to the contents and presentation—made such a positive impression.
It is particularly gratifying to hear that the craftsmanship and quality resonated with you, as we take great pride in our products. We’re thrilled that your wife loves the smaller wicker basket and that even the outer box has found a new purpose in your office!
We also want to express our gratitude for your repeat order—it truly means a great deal to us. We hope the hamper brings just as much enjoyment to your friend on their wedding anniversary, and we look forward to welcoming you back again in the future.
Festive hamper
The festive hamper was bought as a Christmas gift for some family members. They were delighted with the selection and quality of the items. We were kept informed of the delivery details and it was delivered on time. Would definitely use again.
19 December 2025
Unprompted review
Reply from Regency Hampers
We appreciate you taking the time to share your 5-star experience.
Incredible personal service
I set 4 Hampers to my children for Christmas. They each let me know how delighted they were .
I live alone in a retirement home and sometimes have difficulty coping with on line transactions.
A simple telephone call to regency and they solved all of my concerns.
I shall use them again and have no hesitation in recommending them
8 January 2026
Unprompted review
Reply from Regency Hampers
We appreciate you taking the time to share your 5-star experience.
We are pleased to hear that our Customer Service Team was able to assist you and that your children were delighted to receive the hampers you chose for them.
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