Regency Hampers Reviews 2,476

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting the luxurious and varied contents of the hampers. Many people also commend the efficient ordering process and the reliable, often next-day, delivery service, noting that hampers consistently arrive on time and are well-presented. However, some customers were dissatisfied with issues related to delivery, such as late arrivals or spoiled fruit. A few other people also felt that the product value was not always as expected, mentioning "mini" products or smaller-than-anticipated items. There were also occasional reports of communication problems regarding delivery or unexpected cancellations.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the exceptional and luxurious... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely delivery, with... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the exceptional and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A sent the Sandringham hamper to my best friend as a retirement gift after she had completed 42 years in the NHS (mainly in the stressful world of midwifery). The hamper was absolutely beautiful and s... See more

Company replied

Rated 5 out of 5 stars

Fantastic next day delivery at short notice - ordered late one day, delivered early the next. Recipient delighted with the contents, it was good to have options with non-alcoholic contents & a nice to... See more

Company replied

Rated 5 out of 5 stars

We bought two Christmas hampers and had them delivered to family members. We are in Canada so did everything on line. The only issue we encountered was self build hampers. We were unable to choose... See more

Company replied

Rated 5 out of 5 stars

I have used Regency Hampers for years now. The only company to deliver on time, packed well, produce an invoice without chasing, easy to reach on the phone, a business who knows how to deal with the... See more

Company replied


Company details

  1. #232 of 375 best companies in Gift shop
  2. #25 of 43 best companies in Sweet shop
  3. #45 of 69 best companies in Corporate gift supplier

Written by the company

Browse our range of luxury food, gift & Christmas hampers. From pamper hampers to fresh fruit baskets - all beautifully packaged and delivered the next day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Christmas hamper

Easy ordering & prompt delivery

19 November 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We appreciate you taking the time to share your five-star experience!

We are pleased to learn that you found the ordering process to be straightforward.

Rated 5 out of 5 stars

Really impressed

Have used regency before and always been very good.
The hamper was really nice,looked special and good quality products.
Delivered wgen said and driver very polite and helpful,lifted thr hamper into the housd for us.

11 November 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We sincerely appreciate you taking the time to provide your five-star review!
We are thrilled to have exceeded your expectations as a returning customer and look forward to doing so for your future gifting requirements!
We will also pass along your feedback to the Courier, as it is wonderful to know they went the extra mile as well.

Rated 5 out of 5 stars

Excellent value for this lovely hamper

The ordering process was easy and efficient and was excellent value.
The recipient was extremely delighted to receive the beautifully wrapped hamper which arrived on the date requested.
I will certainlky use Regency Hampers again and i will recommend them to my friends.

11 November 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We greatly appreciate you taking the time to provide your five-star review!

Our team has invested significant time and effort into optimising the ordering process to ensure it is as straightforward as possible. We are thrilled to know that it has been effective for you.

Your recommendation means a lot to us, and we look forward to surpassing your expectations again!

Rated 5 out of 5 stars

Ordered and delivered good service and product without any…

Ordered and delivered without any problems. Two hampers given as presents and both recipients liked the contents and were very satisfied.

22 November 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We sincerely appreciate you taking the time to provide your five-star review!

It brings us great joy to know that you had a seamless experience with us, and that your recipients were pleased with their gifts.

Rated 5 out of 5 stars

I made a mistake on address for the…

I made a mistake on address for the delivery and it was sent to the wrong address . I told Regency Hampers what I had done . They were terrific they got in touch with delivery drivers who them selves were very good and drivers retrieved the item and through regency hampers they then delivered to the right address , a Big Big thank you to Regency Hampers and there delivery service .

4 November 2025
Unprompted review
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Reply from Regency Hampers

We are grateful for your time in providing a five-star review!

We will consistently strive to resolve any issues, and we are pleased to learn that there was a positive resolution for you.

Rated 5 out of 5 stars

Great Gift Item

Beautiful presentation and items are well packaged and presented. Our staff member absolutely loved it and definitely worth the price.

11 November 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We appreciate you taking the time to share your five-star review!

It brings us great joy to know that the hamper has been so positively received.

Rated 5 out of 5 stars

Delicious hamper!

Excellent contents, delivery non time, easy to order. This was a birthday gift to my sister who was delighted with this hamper. Will definitely order again from this company.

31 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

Thank you for sharing your five-star experience!

We provide a luxurious and continually growing selection of carefully curated food and wine gifts for every occasion. We are thrilled to learn that you discovered the perfect gift for your sister and that she was pleased with your choice!

Rated 5 out of 5 stars

Bought as a gift

Bought as a gift, easy to choose, quality products, brilliant be able to choose date to arrive

27 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We appreciate you sharing your five-star experience!
We are delighted to hear that you found the process easy. We select only the finest foods and wines to comprise our luxury gifts, allowing you to shop with confidence whatever the occasion.

Rated 1 out of 5 stars

A tiny rubbish hamper delivered for my…

A tiny rubbish hamper delivered for my sons birthday today. I was totally shocked at this little basket with a few rubbish products. Nothing like the picture on website. Will tell all my friends and will never use this company again
Daylight robbery. Wow. How do you get away with this?

1 November 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We are sorry to hear that you were not satisfied with the items in your hamper. Our goal is to ensure transparency in our listings by providing an image of the hamper along with a detailed contents list, which specifies the size and weight of each individual item.

In accordance with our terms and conditions, substitutions may be made in the event of supply issues; however, these will be of equal quality and value. Did your hamper contain any substitutions that fell short of your expectations? I would be happy to investigate this issue for you. Please contact us directly at: info@regencyhampers.com

Rated 4 out of 5 stars

Easy to order

Easy to order - delivery on time and contents excellent

17 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We appreciate you taking the time to submit your favourable review.
If there is anything we can do to surpass your expectations in the future, please inform us.

Rated 5 out of 5 stars

This is the second time I am using…

This is the second time I am using Regency Hampers, and once again it was a flawless experience. Even though I am in Australia, I felt confident that my gift would be delivered to my friend on time and without any issues.

Thank you Regency Hampers for your excellent service and your beautiful hampers.

16 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We are thrilled to receive your five-star review and are glad to know that we delivered a "flawless experience."
Thank you for your ongoing support, and we eagerly anticipate the opportunity to surpass your expectations again in the future!

Rated 2 out of 5 stars

What an absolute rip off !!!!

The hamper i bought cost £50 after a discount of 20% from £64. It arrived and was tiny compared to the impression the photo on the website shows. I costed the contents- around £20 worth - if that. Disgusting rip off. I wanted this for a charity raffle prize but was too embarrassed to add it to the prize draw. Shame on you Regency Hamperd

28 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We regret to learn that you were not satisfied with the items contained in your hamper.
We strive to ensure transparency in our listings by providing an image of the hamper alongside a comprehensive list of contents, detailing the size and weight of each individual item.
We truly apologise if you found the contents to be unclear.

Rated 5 out of 5 stars

So simple to order on line and quick…

So simple to order on line and quick delivery of hamper

21 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We are thrilled to receive your five-star review and are glad to know that you found the online ordering process straightforward. Considerable effort has been dedicated to ensuring that the process is as user-friendly as possible.

Rated 5 out of 5 stars

The delivery was swift and well…

The delivery was swift and well handled. The courier had to try twice - this was well handled and in quick succession. The recipient was pleased with the hamper, which was well presented in a seagrass basket which his cat appreciated! 😁 I will certainly use Regency Hampers again.

9 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We are delighted to receive your 5-star review and are glad to know that we were able to accommodate your recipient's cat as well!

Rated 5 out of 5 stars

Good variety of contents

Good website with lots of choice. I was kept informed about delivery at all stages. The hamper was a gift so can't really comment about the contents, but recipient said they were lovely.

10 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We are pleased to have surpassed your expectations.

We offer an extensive selection to accommodate all tastes and budgets - it brings us great joy to hear that your recipient was pleased with their gift.

Rated 5 out of 5 stars

A great thank you present.

Lovely hamper, promptly dispatched and delivered and much appreciated by our neighbour. A very successful gift to ddd as y thank you.

7 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We sincerely appreciate your 5-star review.

Regardless of the occasion, our range of hampers and gift baskets are carefully curated and designed to assist you in finding the ideal gift to share with your loved ones.
We are pleased to learn of your recipient's gratitude for the gift you chose for them.

Rated 5 out of 5 stars

Easy to order on line for two separate…

Easy to order on line for two separate deliveries in different parts of the country. Both orders received on time and both customers very happy.

7 October 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We sincerely appreciate your 5-star rating.

We have endeavoured to simplify the ordering process, and we are thrilled to receive your feedback.

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