Regional Finance Reviews 3,063

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 419 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and compassionate approach, often highlighting specific individuals for their outstanding service. Many people appreciate the excellent customer service, noting that representatives are attentive, clear in their explanations, and make the process smooth and reassuring. The overall service is frequently described as outstanding, with consumers feeling valued and supported, especially during financially challenging times. However, some people mentioned issues with payment processing, including unexpected fees and difficulties with electronic checks taking days to clear. A few other people also felt that communication was disorganized, with some experiencing rude attitudes from staff and persistent calls even after issues were supposedly resolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting many employees as professional, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are often... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

User experience

Customers consistently report positive experiences, often describing them as pleasant, smooth, and easy.... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers finding payments reasonable and manageable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regional finance has been really good. They’ve always managed to give the best customer service and naming one employee by the name of Jasmine Valdez. She handled my account with upmost respect and gr... See more

Company replied

Rated 5 out of 5 stars

The Ridgeland Regional Finance location is awesome. I had the pleasure of working with Jess, who recognized that I was going through financial hardship and negotiated the terms of my contract. She cam... See more

Rated 5 out of 5 stars

REALLY DIDN'T INTERACT MUCH WITH THE MOODY OFFICE OTHER THAN TO TOUCH BASE AFTER CHECK CLEARED. WAS LOOKING AT LOANS BEFORE GETTING MESSAGE THAT A CHECK WAS COMING SO DIDN'T FINISH THAT LOAN AND WAITE... See more

Rated 5 out of 5 stars

My customer service rep Alexis was the best. She jumped right in to help with my problem and really cared about getting the best solution for me. Would recommend not only Regional Finance but specific... See more


Company details

  1. Financial Institution

Written by the company

For over 30 years, we’ve been helping people get the money they need. We understand that everyone needs a little help now and then. We take the time to listen to your needs so that we can help you find the personal loan that is right for you. Our dedicated employees serve our customers from over 350 convenient locations in 19 states.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Outstanding Service

⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Professionalism ⭐️⭐️⭐️⭐️⭐️

I had an excellent experience working with Quinton Baker, Loan Officer at Regional Finance in Goldsboro, NC. From the very beginning, Quinton was professional, knowledgeable, and genuinely attentive to my needs. He took the time to listen to my situation, explained my options clearly, and made sure I fully understood each step of the process.

Quinton made what could have been a stressful experience feel smooth and manageable. He was patient, thorough, and always willing to answer my questions with clarity and respect. I never felt rushed or pressured, and I truly appreciated how transparent and supportive he was throughout the entire process.

His professionalism, attention to detail, and commitment to helping me reach the best possible outcome made a lasting impression. I am very grateful for his assistance and would highly recommend Quinton Baker to anyone looking for dependable, honest, and exceptional service at Regional Finance.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

The account handler!!!!

The counselor that handled my account was an excellent experienced person. She was very knowledgeable and courteous

18 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Evelyn, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Shanti and Michelle were awesome!!

Shanti and Michelle were awesome!!! It was a really difficult situation and they were professional and polite during it all. Thank you for everything.

11 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Valerie, thank you for taking the time to leave a review. We're so glad to hear that you had a positive experience.

Rated 4 out of 5 stars

Great service

Interest rates are super high, or I would give 5 stars. Saying that, I know that this company provides loans mostly to folks with minor credit issues, and how grateful I am. They were very personable, honest, and helpful...making the process seamless. Monthly payments are very manageable. I give them 4 stars and a big thanks.

18 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Nancy, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

An incredibly outstanding professional Branch Manager: Shawnda Williams

I would like to recognize Shawnda Williams, Branch Manager, for her incredibly outstanding professionalism and compassion. She took the time and listened carefully, explained everything clearly, and made sure the issue was resolved properly. Sensibly assisting me and ensuring my account was handled correctly. Her calm, respectful approach made a stressful situation much easier, and her dedication to helping me truly stands out. Shawnda made a big difference. She went above and beyond to help me get my accounts right and made the experience smooth and reassuring.

30 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Lisa, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

The customer service provided by…Nicole B

The customer service provided by representative Sylvia is excellent. Kudos to the whole staff that dealt with my loan. I felt comfortable, help was accessible. I felt important

30 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi N, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Loan process

Wesley was very knowledgeable and made the experience very easy and painless

17 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi David, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Our loan office Mrs Michelle Adam's enerous and…

Our loan office Mr was so generous and explained everything to us was patient expelling documents to us what we were signing up for friendly honesty

15 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Glenda, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

You are there when in need for help

You are there when in need for help. I thank you. Happy New Yar

19 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Maria, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

The courtesy,professionalism and…

The courtesy,professionalism and efficiency I have observed and experienced during my visits to the local Regional Finance office is outstanding. You are welcomed and made to feel like you belong.

8 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Gary, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Can you make me pay 100$ monthly

Can you make me pay 100$ monthly. While I pick myself off the floor like my credit rating

24 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Alicia, please contact your local branch at (888) 636-3535 for help with your account.

Rated 5 out of 5 stars

Application over the phone

Application over the phone, the person was well spoken and patient and when I went on the store everyone was friendly and took care of me in an adequate time

15 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Priscilla, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

No problems what so ever

No problems what so ever. Need a loan their quick to assist

22 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Evon, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Recommend anyone!

Taking out a loan helped me pay off a existing debt with a lower monthly payment! Fast and easy friendly atmosphere!

22 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you, Cristina! We're so glad to hear that you had a positive experience.

Rated 5 out of 5 stars

Thank you all

Everyone was pleasant when I spoke with them especially the woman who helped me.they listen to what I had to say in a nonjudgemental way. Thank you all for your assistance.

10 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Hilliary, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

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