Regionsflorist Reviews 

1,841
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

The flowers arrived on time but were awful. Wilted, mould, looked nothing like the promised photo. Currently trying to get a refund. DO NOT use if you want to surprise someone

Company replied

Rated 1 out of 5 stars

Very disappointing!! My partner ordered flowers from here (50 roses) for a special occasion, and the entire experience was a disaster and did not justify the price. The delivery was late, and when th... See more

Company replied

Rated 1 out of 5 stars

DHL will not ring recipients if unable to make a delivery. They say this is to guard against fraud?Address was incorrect admittedly my mistake but phone number of recipient clearly on the address. The... See more

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Rated 5 out of 5 stars

Not knowing what to expect I found this company when looking for flower deliveries in Germany, I live in the UK. Looked for a reasonably priced birthday bouquet. Got a call from the recipient today,... See more

Company details

  1. Flower market

Written by the company

Blumen und Pflanzen nach Deutschland versenden Über Regionsflorist.de können Sie schnell und einfach Blumen und Pflanzen online bestellen. Unsere Blumen und Pflanzen kommen direkt von ausgewählten niederländischen Züchtern und werden frisch für den Versand vorbereitet. So profitieren Sie von frischer Qualität direkt aus den Niederlanden. Ihre Bestellung wird sorgfältig verpackt und zuverlässig an die gewünschte Adresse in Deutschland geliefert. Überraschen Sie einen lieben Menschen mit einem schönen Blumenstrauß, gratulieren Sie zum Geburtstag, sagen Sie „Danke“ oder verschicken Sie einfach so eine blumige Aufmerksamkeit. Blumen und Pflanzen sind für viele Anlässe ein passendes Geschenk. Regionsflorist.de – frische Blumen und Pflanzen direkt vom niederländischen Züchter.


Contact info

1.9

Poor

TrustScore 2 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 88% of negative reviews

Typically replies within 48 hours

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1.9

All reviews

(1,841)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered flowers the day before…

Ordered flowers the day before Valentine's Day, for delivery in Kaiserslautern, Germany. The ordering process was easy and efficient, and the flowers arrived on Valentine's Day, and are, I am told, lovely.

14 February 2019
Unprompted review
Rated 5 out of 5 stars

Delivery of fliwers6.

Excellent service,I requested that delivery to be as late as possible on the given day.
Nothing was a problem. I also said if person was not home ,would they ask a neighbour to take delivery of the flowers.
The flowers were exactly as I ordered and very fresh.
I would highly recommend anyone to use this company.
I will use their services again.

20 January 2019
Unprompted review
Rated 1 out of 5 stars

No Quality of Service

If a company promises a same day delivery and could not deliver an order made 3 days before delivery date, that is unacceptable.

Florist tried to contact recipient after work hours, claiming she is unreachable. (who stays at work after work hours on her birthday?)..this is unreasonable.

And the next option is the recipient should come pick up a supposed surprise bouquet the next day(s).... the is surprising.

I'd rather give no star and wont advise anyone to use this service again if you want to send bouquet to your loved ones.

15 December 2018
Unprompted review
Rated 5 out of 5 stars

This is the best website if you want to make a big surprises

This is the best website if you are intend to surprise someone you care about .
I’m giving a 5 stars because they do deserve it!
I ordered flowers and chocolates for my auntie , order was made from Australia and delivery was done in Germany .
I even got a phone call direct from Germany letting me know exact time frame when delivery will be .
Delivery was on time and I got photo of my surprise - flower bouquet was fresh , beautifully arranged and Aunty was in tears she couldn’t hide her happiness and I can tell you without Regionsflorist this wouldn’t be possible!
Thank You a milion times for being accurate , responsible and professional and spreading magic of happiness all around the world 😊

5 December 2018
Unprompted review
Rated 5 out of 5 stars

It was the first time I have used the…

It was the first time I have used the service. I needed to have flowers delivered in Germany for a funeral. The agency delivered beautiful flowers in a timely manner at reasonable price. I strongly recommend this Web site. The flowers came in nice and fresh. Great shopping experience! Thank you, Sebastian!

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Everything went great, flowers were even more beautiful than in the picture and the order was delivered on requested time.

I am very satisfied with this service and I would recommend it to everyone :)

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Too much delay

I ordered the amber bouquet large size with a vase and a chocolate box. They sent different kind of flowers and less quantity with no chocolate box. No one contacted me to inform me that some of the flowers i ordered weren't available. I sent them a complaint and they have replied in few days claiming that the chocolate box was indeed sent (although it was never received) and i will be refunded the sum of 10 euro. The florist then resent a second chocolate box along with a flower as apology.

15 November 2018
Unprompted review
Rated 1 out of 5 stars

First flower order - don't think it will happen again

I had an unpleasent situation with my order.
I ordered 2 days ago a bouqet for the following day as it was the anniversary day with my girlfriend. I've seen on the website that delivery is possible till 20:00 and as I was arriving home only after 18:00 (I was abroad), I decided that it would be perfect. I ordered, paid and put a comment that the delivery should be between 19:00 till 20:00. Then, I had no feedback, so I imagined, it's all fine. I arrived home and found a note that the delivery was tried at 16:04. I was writing to Regionsflorist to understand the situation and they haven't answered whole morning today. I also reached out to Flower shop itself and they said they never deliver after 18:00. When I finally reached on the phone Regionsflorist, they told me that it is normal and they cannot do anything. At the end I went to the flower shop and picked up the flower for which I paid to be delivered.
For me the biggest disappointment is that there was no feedback that they would implement a way of informing anyone in the future, if they cannot meet the needs which are put in the "Comment" section. For me it means it doesn't matter what we write in the "Comment" part. In addition, they never contacted me after I reached out to them in written form, I had to call them few hours later. It's really a pity as the flowers are really nice.

9 November 2018
Unprompted review
Rated 1 out of 5 stars

Ordered twice, regretted twice

I ordered twice with them : the first time, the delivery was more than a week late.
The second time, I got a very enthusiastic message :

"I am ____ from Regionsflorist customer support.

I am pleased to announce that our florist has confirmed the delivery of your flower greeting to B with number ______ on 24-10-2018 at 16:00. But you might know this already.".

No I don't, and since I am abroad I had to ask B to call the customer service for the surprise she was supposed to get, only to be told that it would be possible the day after and that they would call back.
They never did, and not only did they ruin the surprise, but also created false expectations because she actually waited for it to arrive any minute.

I'm never buying with them ever again, and I invite you to do so.

26 October 2018
Unprompted review
Regionsflorist logo

Reply from Regionsflorist

As discussed with you through our customer support, we apologize for the miscommunication about your order with our florist.

We have provided a full refund.

Rated 5 out of 5 stars

Cornelia Eftinca

Cornelia Eftinca
Oct 16, 2018

Hi,
I sent flowers to the Germany from UK. The process was quick and easy. When I woke up in the morning I had an email to say they had been delivered.
Fantastic service easy to navigate. Will definitely use it again!
Very happy that chose you. My friend was delighted with her birthday present.
Thank you!

16 October 2018
Unprompted review
Rated 5 out of 5 stars

I wanted to thank you very much for…

I wanted to thank you very much for delivering the orchid to my sister, n Berlin, Germany, on time for her 50th wedding anniversary. She called me and told me that it is beautiful. She also told me that the gentleman who delivered the orchid was extremely nice. So, it was a wonderful surprise.
Thank you for making ordering from you so easy.

10 October 2018
Unprompted review
Rated 5 out of 5 stars

Service with Perfection

i am living in Timor Leste and lucky me hold an Australian Visa Card.
looking for a Florist to deliver Flowers to my mothers 93 Birthday i just klicked on your Wepside.
it was the right choice easy to follow though with the Order.
Who ever the Florist was having delivered on time the flowers i hve to say thank you very much. upsolutly perfect. the timing was very important and you done well.
My whole family was present at delivery and i saw a foto on Watsup of the Flowers with my Mum being very happy.
the Folwers have been upsolutly PERFECT.
Thank you for the fantastic servise.
Wolfgang Jahns

4 October 2018
Unprompted review
Rated 1 out of 5 stars

Absolutely dissapointed!

Absolutely dissapointed!
The bouquet I ordered and paid for was absolutely different from the one that was delivered. The composition of the flowers was changed without my approval. When I wrote the claim to the company there was no proper reply or actions in order to fix the problem. To my opinion the company shall deliver the bouquet with right composition. Will never chose this company again!

1 August 2018
Unprompted review
Rated 5 out of 5 stars

all was great!

Thanks, all was great. It was easy to made a order and all fine with
delivery.

Greatest things: Speed, Easy and Addons not only flowers !

25 July 2018
Unprompted review

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