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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their effectiveness and quality, especially highlighting the laundry sheets and various cleaning items. Many appreciate the eco-friendly nature of the offerings, noting the reduction in plastic waste and the pleasant, non-overpowering scents. People also commend the company for its competitive pricing and efficient delivery service, often mentioning quick shipping and well-packaged orders. However, some customers experienced issues with specific products, such as dishwasher sheets leaving stains or certain scent boosters not dissolving properly. A few reviewers also noted discrepancies in product descriptions, like tea towels being thinner than expected or bin bags not fitting standard sizes. There were also occasional reports of damaged packaging upon delivery and, in rare instances, strong, unpleasant chemical smells on certain items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers praise the effectiveness of... See more

Quality

Clients share positive opinions on quality, with many praising the effectiveness of laundry sheets and scent... See more

Delivery service

Customers consistently report positive experiences with delivery services. Many reviewers praise the prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the good and competitive prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No turning back now! I started with laundry sheets, then cleaning products and I’ve now ventured into toiletries. I wanted to use more planet friendly products and reduce the amount of plastic packagi... See more

Rated 4 out of 5 stars

Good product, good price. DPD proved useless at delivering and returned the parcel back to sender, but REGN customer service responded without delay and posted the parcel out again via Royal Mail, wh... See more

Company replied

Rated 4 out of 5 stars

I use REGN most of the time now and I’m really glad to have discovered it. I’d reached a point where I was just really conscious of how much plastic I was throwing away and how much the products I was... See more

Rated 5 out of 5 stars

Love the laundry sheets, so easy to use and definitely washing everything as well liquid or powder. Foaming handwash is great too . Yet to use anti -bac or scouring pads or toilet bomb, but am confide... See more


Company details

  1. #214 of 258 best companies in Health and beauty shop

Written by the company

At REGN, our entire purpose revolves around developing ethical, eco-friendly products for the benefit of our valued customers and the environment. We are dedicated to the sustainable movement and do everything in our power to provide fellow eco-warriors with the products and resources they need to lead a more conscious life.


Contact info

4.2

Great

TrustScore 4 out of 5

303 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

The razor was an ad which described it…

The razor was an ad which described it as brilliant, no bumps, no ingrowns and not able to cut you, well this is all a lie and won't purchase it again!!

20 May 2024
Unprompted review
REGN logo

Reply from REGN

Thank you for taking the time to share your feedback. At re:gn, we take all customer reviews seriously as they help us improve our products and services.

We are pleased to hear that our razors have generally received excellent reviews. However, we understand your concerns and apologise for any inconvenience you have experienced. Our razors are indeed extremely sharp and designed differently from typical razors, which means they may require a period of adjustment to achieve the best results.

We strive to provide clear and accurate information about our products, and we regret if the advertisement led to any misunderstandings. While many of our customers have found that our razors help reduce bumps and ingrown hairs, we acknowledge that individual experiences can vary.


Rated 5 out of 5 stars

Great products

Great products
I love the Laundry sheets, so easy no measuring just pop the straight in the machine. I also use the Bamboo face clothes, these are so beautifully soft and absorbent.
Everything is delivered quickly and well packaged. I can definitely recommend this company’s products.

23 April 2024
Unprompted review
Rated 2 out of 5 stars

Left me with bad cuts

I decided I would give this razor a go, as it seemed a better alternative to normal razors. It is meant to leave you with really smooth skin but has cut me we worse than normal razors, even with being gentle on the skin as I’d never used it before.disappointing as i know something like this this is a great investment especially for the environment

16 July 2024
Unprompted review
REGN logo

Reply from REGN

Thank you for sharing your experience with our re:gn
safety reusable razor. We appreciate your commitment to finding environmentally friendly alternatives and are sorry to hear that your experience did not meet your expectations.

Our razors are designed to provide a smooth shaving experience while being kind to the environment. However, we understand that they are quite different from traditional razors and can take some getting used to. We recommend starting with a very gentle approach and allowing some time to adjust to the new technique.

We genuinely believe in the potential of our razors to be a great investment for both personal care and the environment, and we want to ensure you have a positive experience.

Rated 5 out of 5 stars

Just wonderful!

I have purchased a range of products from Regn so far, from period items to bathroom cleaning products and kitchen eco tools. All of them are great and will definitely purchase again from this company. I am happy to have found a serious, local option to environment friendly products. Shipments are always quick and well packed, well done!

6 July 2024
Unprompted review
Rated 5 out of 5 stars

This is my new favourite scent booster

This is my new favourite scent booster. I bought a variety of scents and they are all wonderful! So far, they’ve all washed out well in cold wash, which is not always the case for Lenore or other big brands. The base of Regn is cornstarch, so I love knowing that. I will continue to buy these boosters!

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent website supported by an…

Excellent website supported by an excellent choice of products. Good job Regn, I even bought items from brands I had not heard of before as I continue to buy cleaner less toxic products for me and the earth!🌍 It’s nice to find a company like yours. Thank you.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Delivered quickly

Delivered quickly. Really happy with the reusable makeup pads. The soft ones are perfect for my eyes and the slightly rougher ones (although still soft) are great for the face, gently exfoliating as you clean. They are a good size and come in a fantastic string bag, perfect for popping all the dirty ones into the washing machine in. I bought two sets so keep all clean in one, then used ones in the other to be tossed in the washing machine all together. Not washed them as yet so don’t know how they will come out but so far really happy.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Great!

I was very skeptical I already use period underwear that is brill but always have a need for pads. Used these this time round they are brill. Very comfortable do not make you itch like pads do. No leaks- I am very heavy.
A happy customer

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Truly dreadful customer service

Truly dreadful customer service. Willing to refund a faulty razor (no complaints on that) but not pay for the return postage of the associated razor blades that can no longer be used as they were to go with the unusable razor.
A customer should not be out of pocket for a faulty item, and the blades were for with use with the faulty item and they would have been returned with the faulty razor.
My main complaint is the signing off of an email 'this will be the last email on the matter'.
AVOID.
Customer is not the priority here. That tone should never be used.

16 July 2024
Unprompted review
REGN logo

Reply from REGN

Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience with re:gn.

We are glad that you appreciated the refund for the faulty razor. Our aim is always to resolve such issues promptly and fairly.

Regarding the razor blades, while we understand your frustration, these blades are universal and can be used with any safety razor, not just the one you purchased from us. As per our policy, we require the return of the blades at the customer's expense when they are not faulty. This is standard practice for many retailers.

We strive to communicate clearly and politely, and we regret if the tone of our final email was not to your satisfaction. Our intention was to provide a clear and final resolution after several exchanges.

Customer satisfaction is very important to us, and we regret that we could not meet your expectations on this occasion. We will use your feedback to improve our service and ensure better communication in the future.

Best regards,

The re:gn Team

Rated 5 out of 5 stars

Surprising quality for the price point

Great delivery turnaround and the product it’s self (safety razor) is fab. Really can’t fault it and the price well half the price if others. Beautiful rose gold … heavy weight handle feels quality.

26 March 2024
Rated 5 out of 5 stars

Zero complaints!

Paid the extra for 1-2 day delivery, had an email the same day saying that my parcel had been sent. Love the items I bought, have zero complaints about them, or REGN at all :)

25 March 2024

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