REGN Reviews 

460
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers overwhelmingly had a great experience with this company, expressing sincere satisfaction with their purchases. Customers frequently praise the wide variety of sustainable household goods, noting that orders arrive promptly and come with secure packaging. Consumers are particularly happy with the laundry sheets and cleaning items, describing them as highly effective and very easy to use daily. However, some customers also noted issues with packaging, mentioning instances of items arriving inside plastic transport bags or within damaged boxes. A few people additionally mentioned that certain specialized products can be rather expensive compared to conventional alternatives available on the market.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and effectiveness... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as laundry... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive promptly and without... See more

Order

Reviewers highlight positive aspects of order, frequently praising the prompt delivery, safe packaging, and... See more

Price

Consumers find price to be generally affordable, highlighting that orders arrive at a great price with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have only ordered once. Simply Living laundry sheets and Coconut scourers. SL is made in UK which is a bonus and do fine cleaning job - gave up unfriendly plastic bottles of detergent 5+ years. Satur... See more

Company replied

Rated 5 out of 5 stars

I love the products- and being able to choose better for me AND the environment. REGN makes it easier to implement small changes one at a time to start removing toxins and single use plastics. E... See more

Company replied

Rated 5 out of 5 stars

Great supplier of many excellent products. I buy their laundry sheets, available in scented and unscented, and with added natural enzymes that really get my laundry clean. They also supply products... See more

Rated 5 out of 5 stars

Not sure when I ordered my last top up of laundry sheets but will order more when I have got through these. I wash an average of 28 bed loads of tourist bedding every other day from our holiday lets s... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

At REGN, our entire purpose revolves around developing ethical, eco-friendly products for the benefit of our valued customers and the environment. We are dedicated to the sustainable movement and do everything in our power to provide fellow eco-warriors with the products and resources they need to lead a more conscious life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(460)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Broke after a few months

At the start of the year, I bought a reusable metal coffee filter stand, which - according to the product description - would be "reusable for years". It fell apart after 3 months. When I emailed Regn, this was their reply:
"I’m sorry to hear the coffee filter stand has come apart. These stands are made with fairly delicate wire legs, so they do rely on careful handling and positioning during use and storage. Over time, this type of item can weaken through normal use, and after several months it would be classed as general wear and tear rather than a fault.
As this was purchased at the start of January, it falls outside of what we would be able to cover."

I replied, explaining that I had only handwashed the item, and left it to air dry. They did not respond. I feel that the item description was misleading. Will now have to try soldering it myself! Not good for something that is meant to last for years - hardly a sustainable option.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Don't give them your email address

Don't give them your email address. They never stop emailing! Your inbox will be full.

11 April 2026
Unprompted review
REGN logo

Reply from REGN

We completely understand that no one wants an inbox full of emails — that’s frustrating for anyone.

That said, a 1-star review for this doesn’t feel like a fair reflection of our product or service. We send a maximum of three emails per week, and every single one includes a clear and simple unsubscribe option if it’s not for you.

We’re a small business, and reviews genuinely matter. Feedback is always welcome, but it’s important it reflects the full picture. If something isn’t right, we’ll always do our best to fix it — just reach out.

We appreciate your understanding.

Rated 1 out of 5 stars

The colour of the tea towels was much…

The colour of the tea towels was much darker than they appear on the website and the material was very thin. I had to send back, their refund policy is arduous and costly. I will not shop here again.

23 March 2026
Unprompted review
REGN logo

Reply from REGN

Hi Caz,

Thanks for your review.

The towel colours are accurately represented on our website and match the product supplied. We take care to ensure our images reflect the true colour as closely as possible.

Our towels are intentionally lightweight and quick-drying, which is clearly reflected in the product description.

As for returns, our policy is straightforward and clearly outlined before purchase. We accept returns on unused items, with return postage covered by the customer, which is standard across most online retailers.

We’re sorry to hear the product wasn’t to your preference, but we stand by the accuracy of our listing and the fairness of our policy.

Rated 4 out of 5 stars

Quick

Quick, safe delivery. Chocolate tasty, interesting and in the foreground for Vegan types of Chocolate.

9 February 2026
Unprompted review
Rated 2 out of 5 stars

Not too happy with the delay in…

Not too happy with the delay in dispatching our order. It has been 4 days without communication or a dispatch.

6 March 2026
Unprompted review
REGN logo

Reply from REGN

Hi there,

Thanks for your feedback.

We aim to dispatch all orders as quickly as possible, but occasionally there can be slight delays, particularly during busy periods. That said, a 4-day delay without an update isn’t the experience we want customers to have.

If you haven’t already, please get in touch with us directly with your order details and we’ll look into this straight away and get it resolved.

Rated 5 out of 5 stars

Quality products, good prices and quick delivery

Good prices and quick delivery. A UK company is a bonus too! I was a bit wary after reading about laundry sheets leaving residue but this has not been the case with the ReGn ones that I bought. I also bought the softener sheets and whilst they do not soften like the usual fabric conditioner, I find that they work perfectly OK and are not full of chemicals. The laundry scent boosters are good too - you don't get many uses out of a tube but they do the job and leave a pleasant fragrance that again is not full of chemicals. The laundry sheets have cleaned everything well so far - no complaints at all and I'm left with feeling virtuous that I am making my own little contribution to greener living.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Bought fabric softener sheets but…

Bought fabric softener sheets but didn't realise they were only for a dryer. When asked to return, the response was very curt and rude and discouraging me to shop with them again. Very disappointed.

19 February 2026
Unprompted review
REGN logo

Reply from REGN

Thanks for your feedback, and I’m sorry to hear you felt disappointed with your experience.

Just to clarify, we did approve your return request as soon as you got in touch. That said, I’m genuinely sorry if our reply came across as curt or rude. That certainly wasn’t our intention, and we never want anyone to feel discouraged from shopping with us.

We appreciate you giving us a try, and we’ll take your comments on board to make sure our communication feels clearer and more helpful in future. If there’s anything else we can do to help, please do reach out.

Rated 3 out of 5 stars

Fragrances are nice

Fragrances are nice. However, I've found they don't dissolve very well leaving the occasional residue mark on clothed and undessolved beads in the door well. I have reduced the number of beads, by half, this has helped but the fragrance isnt as strong. I don't overfill the wash load either, though my washing machine fills by weight - so whether this is the cause 🤷‍♀️

17 February 2026
Unprompted review
Rated 4 out of 5 stars

I use REGN most of the time now and I’m…

I use REGN most of the time now and I’m really glad to have discovered it. I’d reached a point where I was just really conscious of how much plastic I was throwing away and how much the products I was using were adding to pollution. It’s been trial and error experimenting with different products and I’ve liked some things more than others. I would say that all my household cleaning and most of the toiletries I use are from REGN, including refills and reusable bottles etc. Well chuffed and I always look forward to receiving my orders, which arrive well packaged and timely. Customer service has been very good and responsive. My only problem is in navigating the website. Sometimes things are hard to find and sometimes I’m scrolling through stuff I’ve already seen. But it’s a small price to pay

11 February 2026
Unprompted review
Rated 4 out of 5 stars

Great alternative to the plastic…

Great alternative to the plastic loofah. Feels good on the skin and hasn’t caused any irritation. Better for the environment and can bed washed so win win. Delivered on time and packed well. Takes a while to fully dry out though.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Company

Great choice of products and excellent customer service. One of my orders was delayed in the Christmas post so they dispatched a replacement order with no fuss.

28 November 2025
Unprompted review

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