Regus - Delaware, Wilmington - Downtown Reviews 3

I was not overly thrilled with the customer service from day one. I remember being barked at to get my MIQ form filled out and submitted, as well as there being a long delay to get my mail add-on set up and I went for a couple of months before it finally got sorted. (I was charged for those months too, btw) In receiving mail in a timely manner, for they never properly set it up in my account until the third month in. I also found it a little dishonest the way hidden fees started poppin up. When it was approaching time for my one year to be up and well before the anniversary of my joining, I submitted an email wishing to discontinue the service. I was informed that I missed the cut-off date in which one could cancel and so I was locked in for another full year. But it hadn't even been a full year yet, I received no notice to remind me and furthermore I had missed the date by ONE week; therefore, I was forced to be locked in for another year. I never once got the feeling that my business mattered or that i was a valued customer but instead it always felt as though i was being scolded, and an imposition. The site mentions that we have our own "team" and yet I've never had a single contact with any of them, even when I addressed them personally. I always had to circumvent to the person who originally demanded that I turn in my MIQ form. It was only this evening that I see others have had the same experiences that I have and i regret that I didn't read the reviews first; but this is what has compelled me to write of my unfortunate experience with this company as well.

quick reply to questions and requests, perfect service in general

Very efficient and focused dedicated team.