Regus - Harrow, College Road Reviews 

Avoid Regus - a genuinely troubling experience.

UPDATE:
Regus reported my original review for mentioning an employee’s name, and Trustpilot removed it. I have now removed the name, although positive reviews mentioning the same employee remain online. It’s difficult to understand why the name is an issue in a negative review but apparently not in a positive one.

ORIGINAL REVIEW:
We rented an office from mid-January 2026 on a monthly rolling basis and left at the end of June 2026.

During that time, it turned out that the office did not have working air conditioning. We repeatedly asked for this to be fixed or for us to be moved to another office with working AC - other offices in the same centre did have working AC - but we were told that the full HVAC system needed to be replaced and that there was no clear date for when this would happen. As a result, we ended up working in an extremely hot office during the heatwaves, despite raising the issue several times.

To make matters worse, after we left, we received an invoice for restoration fees. At the start of the agreement, the documents we were given showed restoration charges of £24/m², although these charges were never verbally explained to us before entering into the agreement. After we left, we were charged £35/m², which is nearly 50% more.

During our time there, we were never informed of any change to the restoration charges or to the House Rules provided at the start of the agreement. When I disputed the invoice, the community manager, referred me to the House Rules, which state the £35/m² charge and confirm that the rules "may change from time to time" - but the very same sentence continues "on reasonable notice." That is the key point we repeatedly asked her to address: when and how were we given reasonable notice that the restoration charge had increased from £24/m² to £35/m²?

Despite asking this several times, we never received an answer. Instead, she relied on the part of the sentence that allowed the rules to change while completely ignoring the condition requiring reasonable notice of those changes.

How can you amend an agreement between two parties without informing the other party at all of those changes, which you are required to do, and then claim money based on changes you made unilaterally, without both parties ever being made aware of them?

Since then, I have repeatedly asked them for clear answers regarding the disputed invoice and the basis for the increased charge, but I have not received a proper response.

After leaving the office, we also started a new virtual office agreement so that we could temporarily keep our registered address there while arranging a new permanent address. Regus then cancelled that agreement because we had not paid the disputed invoice, despite the dispute itself not having been properly addressed and the points we raised remaining unanswered. The virtual office agreement was separate from the disputed charge, yet it was cancelled without any proper prior explanation.

We also requested the return of our deposit on 7 July and received confirmation that the request had been received and would be processed within 30 days. As of 23 September 2026, 78 days later, the deposit had still not been returned. We sent several emails asking for an explanation and an update, but again received no meaningful response.

There were several other issues throughout our time there, which I've decided not to include here to keep this review from getting even longer.

Based on our experience, avoid Regus at all costs. They claim the House Rules form part of the agreement, and those same House Rules require reasonable notice of any changes — yet they broke that agreement themselves by changing charges without telling us, then had the nerve to enforce those same changes against us. This isn't a case of a minor oversight; it's a company that picks and chooses which parts of its own contract it wants to honour, and ignores the rest whenever it's inconvenient. If you value being dealt with honestly, look elsewhere.

Apparel Connect Limited is operating an Amazon scam under a company registered to your address. If you search “URS Choice Store (Express Delivery)” on Amazon you will see hundreds of 1 star reviews about charging people £100’s for items and sending a single EU charging cable instead, only giving people partial refunds instead of the full amount. If you have no connections to this company operating out of office 3.10 I suggest you look into it.

We rented an office in recent times at Regus Harrow and had a very poor experience. We strongly advise seeking alternative local offices at a more reasonable cost, such as through Nagle James or Chamberlain Commercial.

The following featured during our time at Regus: an expensive rent; rental increases and many hidden costs; the heating and air conditioning broken for over a year with little communication or alternative arrangements - hence the office very cold or hot; mice in the office; very thin walls hence sound travelling between offices readily, very much limiting any privacy and causing confidentiality concerns; the lift broken for several months, again with very little communication or alternatives offered; Regus reception staff turnover being very high and inconsistent; no use of kitchen by default and the cost to use per staff member absurd.

Additionally, the location sounds promising but the main entrance is strangely tucked away inside the station entrance, which some of our visitors found hard to locate.

Please ignore any defensiveness or denials in response to this review. The above represents our experience as it was, and all communicated to reception or 'ticketed'. Should any of these issues have not been then passed on to Regus head offices, this again indicates their commiunication issues.

I have called to make an enquiry regarding Harrow Regus in London.
The person on the phone was extremely keen on signing me up on the day, even before offering a quote they said “ can you join in today ? ( quite worried about the approach )
I have mentioned multiple times that I am just checking around as I work from home and wanted to explore some options.
I mentioned that I will need to check with my partner as well.
The person was extremely pushy, and needless to say ever since that call I receive 2-3 missed calls per day every day from Regus ( with different numbers ) . I find this very disturbing and almost harassing.
I do understand sales but I never came across anything like this before, and the person wanted to sign me up to a contract before I even view the facilities, shouts massive red flag.
Seems like they just want to take your money and harass you with 2-3 calls per day every day if you even ask them a question.
Very desperate and very unprofessional.