Great atmosphere for business meetings…
Great atmosphere for business meetings and office space, friendly front desk personnel, the regus app s very simple to work with!
23 December 2024
Location
Switch locationWest Tower, 2nd Floor, Nelson Mandela Square, Maude St., 2146 Johannesburg, Gauteng, ZA
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Company details
- #4 of 4 best companies in Business Centre
- #5 of 5 best companies in Conference and meeting room service
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
West Tower, 2nd Floor, Nelson Mandela Square, Maude St., 2146, Johannesburg, Gauteng, South Africa
- 118815600
3.5
Average
3 reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unlawful withholding of retainer funds
We have been requesting a refund of our retainer deposit and the overcharged rental for nearly 6 months!
We are informed that we will receive feedback from the finance department but no feedback is forthcoming.
We have complied with all requests for bank details on several occasions but still no funds.
Really poor service from a company that has a logo...
Everything we do to make work better!
Shame they cant manage to refund funds due in a timely manner once a contract is terminated, clearly the customer service stops at that point!
30 November 2024
Unprompted review
Reply from Regus - Johannesburg Sandton Nelson Mandela Square
Hi Steve,
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise. Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment went through successfully.
Please be informed that the overcharge issue has been since resolved by your centre team.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus
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