very disappointing experience with Regus BGC Ecotower I would not recommend Regus BGC Ecotower, and I wish I had known more before signing a contract with them. From the start, the service... See more
Company replied
Location
Switch locationAscott Makati, Glorietta 4,Courtyard Drive, Ayala Center, 7th Floor, 1224 Makati, PH
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See what reviewers are saying
Regus at The Ascott Makati is the most convenient way to work at. During our visited for member lounge, we found that’s the location are easy to find. The lounge have many seats and spacious. Stro... See more
I am immediately informed as soon as any mail is received. Since most of the documents sent to me is time-sensitive, I greatly appreciate Regus' effort to update me as soon as new documents arrive at... See more
Dear Jolo and Regus Ascott Makati Team. Thank you for always taking such good care of us. Happy New Year!
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
Ascott Makati, Glorietta 4,Courtyard Drive, Ayala Center, 7th Floor, 1224, Makati, Philippines
- 286516500
2.8
Average
7 reviews
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Bad management
very disappointing experience with Regus BGC Ecotower
I would not recommend Regus BGC Ecotower, and I wish I had known more before signing a contract with them.
From the start, the service has been unprofessional and unhelpful. We are based outside the Philippines, so we depend on the local team to help with simple things. Every request is met with “we cannot do that.” We even asked for a small favor, printing a document, and offered to pay for it. We were still refused. For a company that sells itself as a full-service business center, that is unacceptable. Good service means finding solutions, not giving reasons why nothing can be done.
The biggest problem is the contract termination. We gave proper notice, 1 month at first and then 3 months, and we were still told we could not terminate. Despite repeated follow-ups, we got no clear explanation and no resolution. Being unable to leave a contract after following the notice process left us feeling trapped and misled. It made us question how transparent their terms really are.
Communication is also poor. Responses are slow and vague, and nobody takes ownership of the problem. Clients who are overseas and can’t visit in person are the ones who suffer most from this.
If you are considering this location, read every clause of the contract, especially termination and notice terms, and get all confirmations in writing. Based on our experience, I would look at other options.
1 October 2026
Unprompted review
Reply from Regus - Manila, Ascott Ayala Center - Makati City
Hi,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and I apologise if we did not provide the level of service that you expect and deserve from Regus.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
Regus Ascott Makati Team
Dear Jolo and Regus Ascott Makati Team.
Thank you for always taking such good care of us.
Happy New Year!
15 January 2025
Trixie and Jolo are very accommodating
27 November 2024
Jolo and Trixie are very accommodating…
Jolo and Trixie are very accommodating and friendly.
2 October 2024
What makes my Regus experience great
I am immediately informed as soon as any mail is received. Since most of the documents sent to me is time-sensitive, I greatly appreciate Regus' effort to update me as soon as new documents arrive at the office.
20 December 2023
answers inquiry and excellent service
answers inquiry and excellent service, accommodating and very pleasant to visitors at the very clean and spacious offices.
27 November 2023
Well Location and Spacious Member Lounge
Regus at The Ascott Makati is the most convenient way to work at. During our visited for member lounge, we found that’s the location are easy to find. The lounge have many seats and spacious. Strong wifi connection!
The most important is the personal staff are very helpful informative and professional friendly.
Thank you and surely we will visit again :)
2 October 2023
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