Terrible billing and extras are way too high
I really enjoyed working with the staff members in Norwich. However, Regus billing is confusing and more often than not incorrect. Large amounts were taken and then credited in endless cycles. They signed us up for 'priority internet' by default (as an example). Also, you need to watch out for excessive extras including an end of contract fee - we have had to pay £800 to make the office good end of contract.
Reply from Regus - Norwich Stannard Place
Hi Robert,
Thank you for your kind feedback about the centre team.
I'm sorry to hear the billing experience did not meet our usual standards, as we always strive to provide efficient and supportive service both locally and through our global billing team.
The priority internet is an optional service that was immediately removed from your account.
Our office restoration service helps save time, money, and hassle by avoiding outside vendors. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement.
Please remember that your centre team remain available to answer any of your queries and will be happy to assist you.
Best,
Lorraine Brule
Global Customer Service at Spaces