Relai Reviews 

1,382
•
TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

The app isn’t really consumer friendly. Everything is focused on purchasing new bitcoins. Actually I realised that my current auto invest plan hasn’t worked out because Relai changed their IBAN with... See more

Company replied

Rated 5 out of 5 stars

I've tried many similar apps, but Relai sticks out in terms of simplicity and user-friendliness. Fortunately, I haven't needed their customer support so far, but I've heard good things about it from... See more

Company replied

Rated 5 out of 5 stars

I’ve been using the app for a while now, and it works exactly as designed. All key features perform reliably and match the description provided. The user interface is intuitive, and I haven’t encount... See more

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Rated 5 out of 5 stars

The app is user friendly, clear and constantly updatet. The functions are simple and quick to set up. Savings plan, direct purchase and transfer all work perfectly. There are also various links for... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Relai ist ein Schweizer Bitcoin-Startup, das 2020 in Zürich von Julian Liniger und Adem Bilican gegründet wurde. Mit der Relai-App kann jeder einfach, sicher und in wenigen Minuten Bitcoin kaufen oder verkaufen – ganz ohne technische Vorkenntnisse. Was Relai besonders macht: Wir sind Bitcoin-only und selbstverwahrend. Das bedeutet: Nur du kontrollierst deine Bitcoin – Relai verwahrt keine Kundengelder. Als in der Schweiz lizenzierter Finanzdienstleister haben wir bereits ein Handelsvolumen von über 1 Milliarde US-Dollar erreicht. 2024 wurde Relai als eines der am schnellsten wachsenden Startups Europas ausgezeichnet und wird regelmäßig unter den Top 50 der Schweizer Startups gelistet.


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4.0

Great

TrustScore 4 out of 5

1k reviews

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Replied to 96% of negative reviews

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4.0

All reviews

(1,382)

203 reviews in the last 12 months

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Rated 5 out of 5 stars

For DCA

For DCA, my favourite choice. Had only one Problem, with an Update, No Backup No pity, but you have the keys. Otherwise great product

16 October 2025
Unprompted review
Relai logo

Reply from Relai

Thanks a lot for your feedback and for using Relai for your DCA 🙏

You’re absolutely right, with a non-custodial wallet, the keys are yours. Full control comes with responsibility. Glad to hear you’re happy with the product overall 🚀

Rated 5 out of 5 stars

Friendly

Friendly, clear and trustworthy

6 February 2026
Unprompted review
Relai logo

Reply from Relai

Thank you for your great feedback!

Rated 3 out of 5 stars

Too Expensive and the App is not…

Too Expensive and the App is not working on the Samaung S24 Ultra as the text field are not shown. Ok sometimes after going 6 to 10 times forward and back again it works. Support asks too much and just dont get it that the fuelds are not shown. Even after screenshots. Somtimes it would be good to have experienced SE on the other side of the chat. And if they would be able to speek (yes ancient phon call) they would save time and me anyway.

3 February 2026
Unprompted review
Relai logo

Reply from Relai

Sorry about the frustration, hat’s not how it should work.
Please contact us at review@relai.app with your device details and screenshots, and our support team will look into this right away.

Rated 3 out of 5 stars

Getting started is very easy

Getting started is very easy.
Swiss Start-Up is nice.

Whats definitely missing is an option to place automatic orders at certain values.
At least buy orders xD

3 February 2026
Unprompted review
Relai logo

Reply from Relai

Thanks for the feedback 😊 We’ll definitely pass your suggestion to the team!

Rated 5 out of 5 stars

Excellente application pour mettre en…

Excellente application pour mettre en place un investissement DSA sans complications !

1 February 2026
Unprompted review
Relai logo

Reply from Relai

Merci beaucoup pour ton retour !
On est ravis de savoir que l’app te permet d’investir simplement et sans prise de tête.

Rated 1 out of 5 stars

I and my sister both of them ,had an…

I and my sister both of them ,had an account in relai

We tryed and account its clossed

22 January 2026
Unprompted review
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Reply from Relai

Thanks for reaching out. Please contact us directly at review@relai.app with the email addresses used for both accounts, and we’ll be happy to look into this and help you 😊

Rated 5 out of 5 stars

Best Crypto/BTC App with full control…

Relai is absolutely the best crypto and Bitcoin app out there! It gives you complete control over your investments with a secure wallet fully in your custody. Finally, true freedom and ownership for every investor

18 January 2026
Unprompted review
Relai logo

Reply from Relai

Thank you so much for this amazing feedback 🙌
We’re really happy to hear that you value self-custody and true ownership , that’s exactly what Relai stands for. Thanks for being part of the Relai community 🚀

Rated 5 out of 5 stars

Super easy

Easy. Efficient. Transparent.

12 January 2026
Unprompted review
Relai logo

Reply from Relai

Thank you for the great review!

Rated 5 out of 5 stars

Makes Bitcoin easy - great user experience

Using this app since a few weeks. Great usability, intuitive tool and good performance.
Support - if needed- is excellent, fast response and helpful

13 November 2025
Unprompted review
Relai logo

Reply from Relai

Thank you so much for your fantastic feedback! 🙌
We’re really happy to hear that the app feels intuitive and performs well for you and that our support could help when needed.

Great to have you with us!

Rated 5 out of 5 stars

Easy

Easy, Even for me. But please don’t change anyrhing.

12 November 2025
Unprompted review
Relai logo

Reply from Relai

Thanks so much for your feedback! 🙌
We’re really happy to hear it’s easy to use and even better that you want it to stay just as it is! 😊
We’ll do our best to keep things simple and smooth.

Rated 5 out of 5 stars

Very good and user-friendly app

Very good and user-friendly app. Works perfectly. I am absolutely thrilled. I have been using Relai for over 3 months now.

12 November 2025
Unprompted review
Relai logo

Reply from Relai

Thank you so much for your wonderful feedback! 🙌
We’re really happy to hear that you’re enjoying Relai and that everything has been working smoothly for you.

Rated 5 out of 5 stars

The app is user friendly and works…

The app is user friendly and works perfect for me, especially with the little amount of knowledge I have around bitcoins usw

8 November 2025
Unprompted review
Relai logo

Reply from Relai

Thank you so much for your kind feedback!
We’re really happy to hear that Relai feels easy to use. That’s exactly what we aim for, making Bitcoin simple and accessible for everyone.

Rated 3 out of 5 stars

Super cool solution, BUT

Super cool solution, I an a fan since the very beginning. but since you changed your underlying system I never had a correct display of my current saldos available and transactions proceeded. All your advices to reload or reinstall ended in a different, but still not correct display. the bity wallet is in this context the most reliable method to stay on top of what is the actual situation.

1 July 2025
Unprompted review
Relai logo

Reply from Relai

Thanks a lot for sharing your honest feedback and for being with us since the beginning!
We definitely want your app experience to match the reliability you expect. Please reach out to review@relai.app so our team can look into your account in detail and help fix the display issue.

Rated 1 out of 5 stars

Profile regection

I have been a verified user for over a year, but my account was suddenly blocked without any explanation. I later discovered that this was due to using an email address from a free mailbox with a domain that violates compliance rules. While this may be against Relai’s compliance policy, I was not even offered the simple option to update my email address; my account was blocked without any warning. Modern life cannot function without adhering to compliance rules in our daily lives, but this decision seems questionable, unreasonable, and excessive.

20 October 2025
Unprompted review
Relai logo

Reply from Relai

Thank you for your feedback and we are sorry for the inconvenience. To clarify this matter please reach out to review@relai.app so we can have a second look. Thank you.

Rated 5 out of 5 stars

Hello,

Hello,

I need assistance in withdrawing my funds from the Relai app to my bank account. I have tried multiple times, but it hasn’t worked. Could you please provide me with a step-by-step explanation of how to proceed? I want to ensure that everything goes smoothly and easily.

Thank you in advance for your help!

21 August 2025
Unprompted review
Relai logo

Reply from Relai

Thanks so much for your 5★ feedback 🙏 We’re really happy to hear from you! For assistance with your withdrawal, please contact us directly at review@relai.app so we can help you more efficiently.

Rated 5 out of 5 stars

User friendly without compromises

The onboarding process was simple and well documented. The fees are communicated transparently.I think it's crucial that the service follows the 'not your keys, not your coins' philosophy and supports external wallets.

19 August 2025
Unprompted review
Relai logo

Reply from Relai

Thank you so much for the amazing feedback 🙏 We’re really glad you value our philosophy and transparency, giving users full control over their Bitcoin is at the heart of what we do. 🚀

Rated 5 out of 5 stars

Tout l’intérêt de Relai est que…

All the interest of Relai is that they make the user experience as smooth and easy as possible for the beginner ! Another good point, they are BTC only! Last but not least, the team is friendly and dynamic! 5 stars!

7 August 2025
Unprompted review
Relai logo

Reply from Relai

Thanks a lot for your awesome feedback!
It means a lot to us that you’re happy, thanks for being part of the Relai journey!

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