The app isn’t really consumer friendly. Everything is focused on purchasing new bitcoins. Actually I realised that my current auto invest plan hasn’t worked out because Relai changed their IBAN with... See more
Company replied
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See what reviewers are saying
I've tried many similar apps, but Relai sticks out in terms of simplicity and user-friendliness. Fortunately, I haven't needed their customer support so far, but I've heard good things about it from... See more
Company replied
I’ve been using the app for a while now, and it works exactly as designed. All key features perform reliably and match the description provided. The user interface is intuitive, and I haven’t encount... See more
Company replied
The app is user friendly, clear and constantly updatet. The functions are simple and quick to set up. Savings plan, direct purchase and transfer all work perfectly. There are also various links for... See more
Company replied
Company details
Written by the company
Relai ist ein Schweizer Bitcoin-Startup, das 2020 in Zürich von Julian Liniger und Adem Bilican gegründet wurde. Mit der Relai-App kann jeder einfach, sicher und in wenigen Minuten Bitcoin kaufen oder verkaufen – ganz ohne technische Vorkenntnisse. Was Relai besonders macht: Wir sind Bitcoin-only und selbstverwahrend. Das bedeutet: Nur du kontrollierst deine Bitcoin – Relai verwahrt keine Kundengelder. Als in der Schweiz lizenzierter Finanzdienstleister haben wir bereits ein Handelsvolumen von über 1 Milliarde US-Dollar erreicht. 2024 wurde Relai als eines der am schnellsten wachsenden Startups Europas ausgezeichnet und wird regelmäßig unter den Top 50 der Schweizer Startups gelistet.
Contact info
Hardturmstrasse 161, 8005, Zürich, Switzerland
- support@relai.app
- relai.app
You should know
4.0
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can highly recommend this product to…
I can highly recommend this product to everyone. It's really excellent! If this is the future, you can invest very confidently. Of course, you still need to be careful, since it is, after all, about money.
5 August 2025
Unprompted review
Reply from Relai
We appreciate your excellent feedback Christian!
Reply from Relai
Thank you Claudius!
Easiest portal to buy Bitcoin…
4 August 2025
Unprompted review
Reply from Relai
Appreciate your feedback Michael!
Reply from Relai
Thanks for the feedback Nils!
Works as Designed, Reliable and Efficient
I’ve been using the app for a while now, and it works exactly as designed. All key features perform reliably and match the description provided. The user interface is intuitive, and I haven’t encountered any bugs or crashes.
If you’re looking for an app that does what it promises without unnecessary complexity, this one is a solid choice. Overall, I’m very satisfied with the experience.
2 August 2025
Unprompted review
Reply from Relai
Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that the app is working reliably for you. 🙌
We truly appreciate your support!
Reply from Relai
Thanks Andreas!
Very easy to use
2 August 2025
Unprompted review
Reply from Relai
Thank you for your positive Feedback Thomas!
Good and well performing app
Altogether well working and simple to understand app - if necessary easy to access and nice to speak to staff - recommendation and thanks!
1 August 2025
Unprompted review
Reply from Relai
Thank you so much for your kind words and recommendation! We’re happy to hear that you find the app easy to use and that our team could support you when needed. 😊
Reply from Relai
Thank you, we appreciate your feedback!
Reply from Relai
Thank you for your feedback. We are glad that you like the App.
Fantastic app for bitcoin trading
Fantastic app for bitcoin trading. Easy and reliable!
31 July 2025
Unprompted review
Reply from Relai
Thanks a lot Gregor! 🙌 So great to hear you’re loving the app and that it works smoothly for you – that’s exactly what we’re going for!
Very disappointed
Very disappointed. I paid more money then told and I got higher price then written in their own app (and lower then the BTC price in that moment on other pages)
18 April 2025
Unprompted review
Reply from Relai
Sorry to hear that! 🙏 Fees and exchange rates can sometimes differ due to market movement and provider costs, but we totally get your frustration. Please reach out to reviews@relai.app – we’ll be happy to take a closer look and make things right!
Reply from Relai
Thanks so much Bruno! 😊 Awesome to hear that everything feels simple and trustworthy — and that our support could help you out. That means a lot!
Very great and Handy App for Doing a…
Very great and Handy App for Doing a DCA Plan. Bitcoin only! The support has definitely room to the upside. Cheers
31 July 2025
Unprompted review
Reply from Relai
Thanks a lot for the 5 stars and the great feedback! 🙌 Awesome to hear you’re enjoying the app and the Bitcoin-only DCA experience. And thanks for the honest note on support — we’re on it and always working to improve! Cheers!
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