relay.delivery Reviews 464

I've used Relay twice through Vinted. I'm writing this review to warn any other shoppers (Buyers or Sellers) of their incredibly poor service, and faceless customer service when issues do arise.

I sold a valuable item through Vinted, which then got lost in transit. When reaching out to Relay customer service, they advised a reply between 3 - 5 days. None came. I chased again and was given an AI-generic response. Raising again, they confirmed they've lost it in transit. No resolution.
I am now waiting for Vinted to officially confirm the item is lost to be reimbursed. It's not the fact I'll get reimbursed, it's that customers are not valued at all here in this company.

Yes, they're cheap, but you get what you pay for, which is nothing. Please, proceed with caution using their service.

After a not so great time using them back in January 2026 I decided to give them another go (now May 2026). The communication with customer service is abysmal and I work in retail so I know how bad it can get. I ordered my item on vinted and chose this company as the delivery price was lower than others and I thought maybe the first time was a fluke and this time it will be better (as there were more good reviews than bad a couple months ago) however this is clearly not the case, I have had no updates on my parcel for the last 4 days and have had no response from customer service either, the annoyance is that there is no way I can call anyone so I can sort it out quickly. The co-founders of the brand state that in their company everything is dealt with within a week, what a lie!!

I would give this service a minus review if I could. I'm expecting a parcel from relay which was collected on May 10th expected delivery May 14th at the latest. Now expected delivery is June!!!!!!! Exceptionally poor poor service

This is the third time they’ve delivered my parcel, and I’ve never had any problems. I think the drivers in my area who work for Relay are good and punctual(only the ones that where on time and rang the doorbell,I’m not sure about the other’s) So thank you to the driver who came and knocked on my door.Because some drivers just leave your parcel without you even knowing, and it ends up going missing, or they say you weren’t home when you’ve actually been there all day waiting for it.

Disgusting company been waiting 2 weeks for a parcel and cannot do anything until middle of June. Will never purchase anything that uses this company again. Vinted deleted.

Very good service and quick friendly aswell

Worse than Evri and that's saying something. Parcel had the correct name and address but completely wrong contents. Absolutely zero response from customer service. Never again.

What a joke ! Never use relay.

Shein have used Relay recently to deliver to me, far better service than Evri etc who if no one is in just leave parcels in full view of the street, despite there being easy and obvious places to put it out of sight. Relay let you know when they will be coming in a reasonable time window, then text when 10 min away. They ask for safe place instructions you write yourself & can send a photo of where on your property the safe place is. Excellent service!

I'm not sure where all these bad reviews are coming from. I've now had 3 different parcels delivered on time and in good order!

I now have no less than 5 parcels missing and all in one week. This is not coincidence...it's theft. Posted 3 and I am awaiting 2...all are missing. That's 5 out of 5. I can't believe it ! Relay don't reply and no updates ....This company is the worst out there and I am fighting to get compensated .. absolutely the worst couriers in the UK

My package was not delivered to my address I don't know where it is I'no59 and it was delivered to no12 somewhere how can you get that so wrong ????

I don’t think I can ever stop talking about this outrageous experience. 9 days ago I was told by relay that my parcel was due to come that day however I was later told that it had been delayed. At first i wasn't angry as I was told by relay I would be updated within 48 hours. Wow it’s been 9 days with nothing, I am absolutely speechless. This has to be a social experiment, in fact this whole delivery service, has to be a social experiment. Unless one of the incompetent delivery drivers they hire has stolen my new eyelashes I have ordered from shein and is driving around wearing them, there is just no excuse. The customer service is outrageous, they must have children working on that, I gave emailed twice and again what a surprise took 4 days to reply. If I ever ever ever get told my parcel is being delivered by them I 100% send it back. I am shocked, this service is so bad its almost laughable.

Lied, said I weren't in for my delivery. I have a ring doorbell and was sitting like an idiot waiting for it in the tome they said they would deliver. Even though its changed a cpl.of times. Have to get up in 4 hours to work, sat there like a fool.... said cane here but noone here. I have a ring doorbell and the liar didn't even come!!!

For the second time, I was home and the driver never attempted the delivery. Came to my building and just drove off. What’s worse is that they gave me a delivery time period and a count down stop by stop. So I sat by the door when it said 1 stop away and suddenly “delivery unsuccessful”. Waste of an evening

Courier collected parcel 5 days ago and STILL waiting for it to arrive. I will never use or recommend this company. Hopefully won’t last when they have such little respect for their customers.

I actually rate it a 0
The driver stated they had delivered it to an enclosed porch! I don’t have a porch I live in a terraced house the driver then took a picture of my living room window and rammed a large parcel through a very small open window knocking several blinds off
And can you find a way to complain? No 😡😡😡😡😡

I had a very disappointing experience with this delivery service.

The recipient received a completely different parcel instead of the item I actually sent. This appears to be a serious sorting or label mix-up within their system.

The parcel was sent through Vinted, which means I have now potentially lost both my item and my money because the buyer did not receive the correct parcel.

I have raised a formal complaint and provided evidence/photos to investigate what happened to the original parcel. I also tried contacting customer support through multiple channels, but unfortunately I have not received any meaningful response or assistance.

At the moment, I cannot confidently recommend this service.

It’s soo horrible I suggest you don’t choose this if you want to be waiting weeks and maybe months for your order
I honestly don’t know how they are still in business please shut them down worst shipping agent