relay.delivery Reviews 453

Awful website. Did not receive my package and I had sent two customer support requests 6 days apart and they didn’t even bother getting back to me. I had requested to have urgent delivery multiple times as I had the option to do so (I don’t mind they missed that) but they didn’t even bother delivering it knowing I desperately needed my package. DO NOT USE RELAY

Such bad service!! Will never use again!!

Stay away from this company, they lose or steal packages, but in any case they don't deliver. Scammers.

Had to send a parcel via Relay, buyer picked this method of delivery on Vinted. Shop owner told me when I dropped the parcel off that he had over 150 parcels waiting to be collected last week, no-one from Relay had done a collection for over a week! I’m just hoping my delivery arrives! Avoid this delivery service at all costs!

Would give 0 if I could. Worst company. They never reply to your emails. I was home all day waiting for my parcel, yet no proper knock, no contact, and no attempt to leave it with a neighbour.

The first “failed” delivery attempt was on Saturday 16th May. I was then told delivery would be on Monday 18th May, but no delivery was even attempted that day despite me waiting in all day. Yesterday again, no delivery attempted and I waited all day. They finally decided to deliver today, even though they said Monday, and there was no knock at the door.

Extremely frustrating and unreliable service.

New shipping provider on Vinted. Have failed to deliver 2 of my parcels - say they are returning them and they never arrive. I am significantly out of pocket as my buyer was refunded and no response from customer service

I have sent two jewellery boxes using Relay through Vinted and both have arrived broken. I have not received any compensation for the first jewellery box and am trying to get compensation through Vinted for the second. As the buyer chooses the courier I had no choice. I would not use this service myself!

Early delivery- great

Terrible service. I am waiting for an item and also one I sent hasn't been delivered. The shop said a Relay collection or delivery hasn't taken place for 2 weeks !

Absolutely shocking delivery company consistently keep scheduling deliveries outside delivery address hours despite advising on numerous occasions closing time, do not respond to any emails never thought I'd say a company is worse than EVRI

First order got from them delivered from temp. Got 1 parcel with 7 items missing and 1 parcel totally missing. And not able to get a contract number

Truly terrible courier service. I don’t know why ASOS use them. My parcels are always late, the tracking is always incorrect. And even if I specify a safe place, my instructions are not followed.

They also lie about contacting you on delivery/making delivery attempts.

I always dread my deliveries with them as they are always terrible. I am yet to have a decent experience with them

Sent a parcel via Relay, buyer received wrong item. I deffo sent the correct item. Not sure if collector got some packages mixed up or item was swapped at drop off. I have removed this service from my account. I WILL NOT USE THIS SERVICE AGAIN. AVOID AVOID AVOID AVOID

0 stars if I could!
Ordered 2 separate items through Vinted using Relay as the collection point on the 10th May and still not received either even though I have order other items after this date using postit and received these already!
Delivery is saying between 15th May - 15th June! What a joke. Parcels not even moving through the system.
Never again!!! AVOID!!

My parcel was left in dirty black bin that was being emptied tomorrow. So if I had not needed to put rubbish in it when I got home from work at 2230 and just happened to notice something strange In the bin it would have gone to the tip in the morning. As it was label facing down so no indication it was a parcel just by chance I noticed it wasn't a. Bottle or plastic tray. My porch door was open as always and my daughter was in all day just pure laziness and bad ser ice as the porch is a few steps more than the. In and the door would have to be opened and closed disgusting service

Relays delivery driver stole a parcel from my doorstep
Shame I can’t post my ring door bell video on here to name and shame the culprit

Packages not delivered to my property and stolen!! Useless company!!

Lost parcel and won't respond to complaining and requesting compensation. DO NOT USE

Relay was supposed to deliver my package at my address, The package was delivered to another door next door to me and a photo was taken with the parcel by the letter box. He never posted it through their door and left with the package in his hand. All this was recorded on my door cam. Can the courier return my parcel. I have footage of him leaving with parcel in his hand . He left on a motor bike. My parcel was not delivered at 4.43 . The courier took it back.

Ordered from well regarded seller on Vinted. 11 days since it was despatched I'm still waiting with no updates, no response from customer service(!) and the tracking states "courier collected". Will NEVER use Relay again as bad for seller and buyer. Dreadful.