Pretty simple to use but there don’t have the any control over the chain using BCS chain with third part partners for approval and according to customer service there is no guarantee to any transactio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Due to exchange withdrawal limitations, I have done two transactions, and both of them went successfully. For Relaypey users, the most important thing should be patience. The 25-minute timer shouldn't... See more
Excellent service Have been using relaypay over 1 year now. Almost every transaction went smoothly and completed within seconds The only one time I had a delay and that was due to an issue on my r... See more
"It Just works" Extremely impressed with Relay Pay, it made receiving an AUD payment from crypto simple. Start to finish it was less than 30minutes to set up an account, verify and have the money i... See more
Company details
- Cryptocurrency Service
- Currency exchange service
- Ecommerce solution provider
- Money transfer service
- Non-bank financial service
- Payment service
About RelayPay
Written by the company
RelayPay is a payments FinTech company based in Sydney, Australia. We won the Finder Innovation Award for Banking and Payments in 2023 and have processed over 150M AUD since inception.
📈Grow your business — accept #crypto, get paid in dollars.
💳Pay any #BPAY bill with crypto.
🏦Easy crypto to AUD bank transfers.
RelayPay is an authorised representative of an Australian Financial License (AFSL) for Non-Cash Payments. And registered with AUSTRAC as a Digital Currency Exchange services provider and Independent Remittance Dealer.
📈Grow your business — accept #crypto, get paid in dollars.
💳Pay any #BPAY bill with crypto.
🏦Easy crypto to AUD bank transfers.
RelayPay is an authorised representative of an Australian Financial License (AFSL) for Non-Cash Payments. And registered with AUSTRAC as a Digital Currency Exchange services provider and Independent Remittance Dealer.
Contact info
Kent Street, 2000, Sydney, Australia
- support@relaypay.io
- relaypay.io
You should know
4.3
Excellent
242 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never had an issue and easy to use
6 July 2022
Reply from RelayPay
Thank you for your feedback.
SCAM ! Alert
First and second transaction went so smooth , the 3th transaction they decided to scam me , they took my $10.000 sent via PayID and they locked my account also they did not sent my BTC or my money back , now they are not answering to that chat .. I'm feeling to bad about this , I also reported this to Austrac and Cyber Crime Your ReportCyber Receipt
Thank you for reporting. The reference number for this report is: CIRS-20220520-132. You can provide this number to financial institutions or other organisations as proof that a report has been submitted to the police via ReportCyber
I have proof of the transfer. they are SCAMMERS! They will go with the first and second transaction and then they will took your money and run away and never answer !
17 May 2022
Reply from RelayPay
Dear Customers, We reached out to the account holder of this transaction. She is elderly and a victim of an identity scam. The reviewer impersonates the victim and demands crypto payment. We couldn't get the reviewer on a call during our live chat sessions. We closed this case as a scam and reported it to AUSTRAC.
Fast and easy to use
8 May 2022
Easy service great rates bingo
21 April 2022
Fast and great platform
Happy with customer service and how quick you can purchase crypto through this platform.😀
4 April 2022
Quick transfer to AUD bank account
Quick transfer to AUD bank account. Transparent on where the transfer is in the process.
25 March 2022
Very simple & easy to use platform.
Very simple & easy to use platform.. Releases funds straight away with no hassles unlike many other cryptocurrency apps which are just scams. I highly recommend Relaypay as they are my go to platform from now on
21 March 2022
Faster than the bank
Faster than the bank
I switched over to these guys a few months ago from a competitor. The conversion rates are reasonable and the transfers are like lightning. Just this morning i arranged a bank transfer and it was in my bank account within the hour. It's not the first time either, the transfers have been consistently fast. Not entirely a regular occurrence in the crypto world
6 March 2022
Unprompted review
Quick and intuitive
Quick and intuitive.
Profile setup swift.
Transfer to AUD seamless and quick.
6 March 2022
Warning!!!
Warning!!!! Be extremely cautious about using this site, I was contacted by scammers who linked me into this site and before I knew what had happened thousands of dollars went through here onto the blockchain and was sold on immediately and was therefore out of my reach to recover. There is no security or safeguards on this site they just let your money go through, and there is no way to chat to anyone for assistance. Very disappointed.
26 February 2022
Reply from RelayPay
Hi Jamie,
We're really sorry about what has happened.
Unfortunately investment scams are quite common and targeting the customers of banks as well as crypto exchanges like RelayPay.
According to our records, you have opened an account yourself and you transferred the funds again from a bank account that's under your name and control.
We warn our users on numerous places on the website about investments scams and importance of controlling their own wallets. Unfortunately as a nature of cryptocurrency transactions, we have no chance to recover funds after they are sent.
We think it is unfair and defamatory to associate RelayPay with the scammers you were dealing with. We're really sorry getting this review as your own activities on our website and at your bank accounts are not in our control.
We could see one message from you which was at 8pm, 22nd of February, unfortunately this was out of our live chat service hours.
Perfect and smooth transaction process.
15 February 2022
US investment again for property win
US Investment again for property win. The funds invested for divestment portfolio, should reach premium investment for property. USA NFT's is a creative place for future investing funds. Absolutely again. Can't wait for return!
Thankyou,
Francesca and family.
30 January 2022
Sending exact amount to two decimal…
Sending exact amount to two decimal places can be difficult to calculate when considering exchange fees and net sent may not show two decimals places
11 January 2022
Reply from RelayPay
We appreciate your feedback. Your feedback matters to us and it helps us improve as a business. Feel free to email us at support@relaypay.io or reach out via live chat, we will be happy to answer any questions you may have or clarify your concerns.
Excellent service
Excellent service - similar to LRoS, with better rates - international transfers included, couldn't seem to transfer to an account not in my name for domestic bank transfer, so would probably need to use BPAY instead of bank transfer to pay bills & the like.
8 December 2021
Reply from RelayPay
Thanks for your feedback, appreciate that!
The timeframes quoted are way off don’t…
The timeframes quoted are way off don’t bother. Expect to wait multiple days atleast…They say if you lodge before 2pm on a business day it will be processed it’s been 2 days and nothing.
1 December 2021
Reply from RelayPay
Thank you for your feedback. We are sorry to hear you did not have the best experience using RelayPay. We had an issue with our payment provider when processing your transfer and it caused significant delays. We sincerely apologise for any inconvenience caused.
Amazing service
Amazing service. Verified in under 10 minutes. Great UX. 2.5% fees - very reasonable for paying bpay with crypto, when livingroomofsatoshi charge 5.2%. Highly recommend. First time user today, hopefully lifetime user moving forward.
25 November 2021
Reply from RelayPay
Thanks for your kind words! We are hoping to have you as a lifetime user as well ;)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.