Reliant Reviews 12,019

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and value for money, highlighting a smooth process from ordering to delivery. Many people appreciate the quick and efficient delivery, often arriving earlier than expected, with clear communication and tracking updates. The staff and delivery drivers are consistently described as professional, polite, helpful, and friendly, often going the extra mile to place items where desired or assist with moving. However, some customers also noted issues with delivery, including items not arriving on the scheduled date, delays, or problems with courier services. A few other people also felt that communication could be improved regarding stock availability or delivery changes, and some experienced receiving damaged products or difficulties with returns.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the speedy delivery, good communication,... See more

Product

Customers had positive experiences with product, praising the quality and functionality of items like washing... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent service from start to... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the politeness, helpfulness, and... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was a little earlier than booked but totally fine as I hate waiting for things to arrive so I was over the moon. The guy was lovely he put it exactly where I asked him too though I was surpri... See more

Company replied

Rated 5 out of 5 stars

If I could give this company 10 stars I would. My new washing machine was delivered within 46 hrs. How fantastic. Cheap prices, easy transaction,no problems at all. Delivery guys were great to. S... See more

Company replied

Rated 5 out of 5 stars

I can't rate your company highly enough to be fair. Fantastic products at really good prices. Brilliant experience from ordering to delivery. Kept informed with updates and tracking for delivery. Bri... See more

Company replied

Rated 5 out of 5 stars

Delivery was spot on. Unpacked our new fridge and freezer, took the old ones away and placed the new ones where we wanted in the kitchen. They are working well and very good value and quality for the... See more

Company replied


Company details

  1. #130 of 193 best companies in Electronics store
  2. #36 of 48 best companies in TV shop

Written by the company

Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.

Our Promise

Free Delivery + Free Warranty + Price Match

We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Being on time.

8 May 2026
Reliant logo

Reply from Reliant

Thankyou for your feedback and we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Lee couldn’t be more helpful adjusting…

Lee couldn’t be more helpful adjusting delivery for me and the delivery driver Rob was extremely helpful. Would definitely recommend them!

15 May 2026
Unprompted review
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Reply from Reliant

Thankyou for your 5 star review, we appreciate your kind words and we will always try and work with customers to amend delivery slots at a time most convenient to you.

Rated 1 out of 5 stars
Reliant logo

Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 1 out of 5 stars

Avoid this Company like the Plague!

Avoid this Company like the Plague! Ordered 2 larder fridges, The courier company they use only delivered one saying the other was damaged at the their depot, so they sent it back. After sending 5 emails with no response in 2 weeks and trying to call them 5 times and giving up after being on hold for over 30 mins Reliant direct clearly don't have a customer service department! No Fridge and No refund. We as a business are now having to start a charge back on our Payment card. Plenty of other electronics online retailers out there so please use any other but Reliant, or Unreliant as they should be called

1 May 2026
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Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Great machine

Great machine, great service and the delivery was fast and five stars to everyone 👍

7 May 2026
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Reply from Reliant

Thank you for your order, i am pleased you are happy.

Rated 5 out of 5 stars

Good service

Promote and good service

8 May 2026
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Reply from Reliant

Thankyou for your 5 star review, we appreciate your kind words and your custom.

Rated 5 out of 5 stars

Just call if you have a question, you'll always get a correct response

Great service from order to delivery
The product works well and was delivered clean, tidy and well packaged
First review I've done ever as I normally shy away from providing when requested.
This family business deserves it for traditional service, as it always use to naturally be without being asked

5 May 2026
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Reply from Reliant

Thank you for your feedback and great review of our service and products.

Rated 5 out of 5 stars

From start to finish ordering it was…

From start to finish ordering it was easy the delivery was super fast 48hrs the communication with delivery people was constant the two people who delivered my range cooker were polite and helpful and within 24hrs after my delivery reliant had phoned to see if id had my cooker if i was happy with it 5star service and 5star company will deffiently be using again in the future as the price was very goid for the quality of my purchase

7 May 2026
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Reply from Reliant

Thank you for your order, i am pleased you are happy.

Rated 5 out of 5 stars

Thanks Mathew for helping us today…

Thanks Mathew for helping us today sorting out the installation of our new TV 98inch, remained very polite and helpful in a difficult situation. TV is now installed and perfect thanks to Reliant, great price and excellent service. Regards
Ian

14 May 2026
Unprompted review
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Reply from Reliant

Thank you for your kind words, I hope your happy with your product.

Rated 4 out of 5 stars

Good service from Reliant and the logistics

Saturday delivery was delayed but delivered soon after so rectified

Delivery people were really good and communicated well.

Really nice product at a really good price

Will definitely use Reliant again

7 May 2026
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Reply from Reliant

Apologies again on failed Saturday delivery but glad your happy with the product and that you will come back to us in the future. When you do ask for Antony and I will do something on the price for you

Rated 3 out of 5 stars

I ordered a HYE washing machine & the…

I ordered a HYE washing machine & the 1st time I used it it came up with an E1 error. I called up & after I'd sent a email with a picture they sent me another one a few days later & I'm happy to say this one is working, quick response & fast re delivery. 👍

28 April 2026
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Reply from Reliant

I am sorry that your first machine failed but am glad your sorted now, thank you for your patience and understanding and thank you for your review.

Rated 2 out of 5 stars

Customer service call centre needs more…

Customer service call centre needs more agents. The average waiting time for me to contact them on 4 separate occasions was 30 minutes each time. There was no music when on hold or the option for a callback. They need to improve this service as I found it exasperating!

7 May 2026
Reliant logo

Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 1 out of 5 stars

Awful customer service

Delivery was fast and delivery me. Where nice how ever my machine is faulty I have been on hold for over 30 minutes three times. I have sent three emails to customer services and still haven't heard anything back. It's going on for a week now with out a washing machine

7 May 2026
Reliant logo

Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

The young man that delivered my…

The young man that delivered my appliance went above and beyond to make sure I had it where I wanted it he was a very pleasant guy

11 May 2026
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Reply from Reliant

Thank you for your kind words, I hope your happy with your product.

Rated 5 out of 5 stars

Great Service

Ordered an American style fridge freezer which was delivered on time by a really helpful pair of guys who went above and beyond to get it into our awkward kitchen. Fridge freezer is lovely and well worth what we paid , would definitely order from here again if needed

4 May 2026
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Reply from Reliant

Thank you for your order, i am pleased you are happy.

Rated 5 out of 5 stars

Hob purchase

Website was excellent, delivery was excellent, and the driver was very helpful thank you very much

6 May 2026
Reliant logo

Reply from Reliant

Thankyou for your 5 star review, we appreciate your kind words and your custom.

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