Relieflylab Reviews 196

Reply from Relieflylab

Apr 5, 2024

Dear Craig,
We're truly sorry to hear about the inconvenience you've experienced with your order #3578. Our team values your satisfaction and we apologize for any confusion or frustration that this situation may have caused.

Upon reviewing the tracking details for your package, it appears that the delivery was unfortunately attempted but the package was refused and is now on its way back to us. We also attempted to reach out to you via email to inform you about this situation.

We understand how disappointing this must be, and we want to make it right. To address this, we're more than willing to arrange for a 100% free re-shipment of your order to ensure it reaches you safely this time. Please let us know if you would like to proceed with this option or if there's any other way we can assist you further.

Your satisfaction is our top priority, and we're committed to resolving this issue to your satisfaction. Thank you for bringing this to our attention, and we look forward to hearing from you soon.

Warm regards,
Sophie

Reply from Relieflylab

Mar 22, 2024

Dear Cynthia,

Thank you for sharing your feedback, and we're sorry to hear about the delay you experienced with your order. We understand the importance of timely delivery and the frustration that comes with waiting longer than expected.

We want to inform you that we offer an express shipping option for customers who need their orders expedited. This service is designed to ensure that your products arrive as quickly as possible, ahead of the standard delivery schedule.

Moreover, we're excited to share that we are actively working on implementing a 1-2 day delivery service across the entire USA to provide even faster and more efficient delivery options for our customers. Our goal is to meet and exceed the delivery speeds you've come to expect from services like Amazon.

It's also important to note that our authentic products are exclusively available through our official channels. While you may find similar items on Amazon, these are not our genuine products and may not meet the high standards of quality and performance that we guarantee with our brand.

We value your business and are committed to improving our services to better meet your needs. Should you have any more concerns or need further assistance, please feel free to reach out to us directly.

Warm regards,
Nicole

Reply from Relieflylab

Mar 22, 2024

Dear James,

We are truly sorry to hear about the issues you've encountered and the frustration it has caused you. Please be assured, customer satisfaction is at the core of our values, and we are here to support you through any problems you may face.

We want to clarify that our support team is committed to providing timely assistance, responding to all inquiries within 12 hours. If you have not received the level of service you expect, we deeply apologize for any oversight on our part. Regarding the tracking number concern, it is uncommon for there to be a brief delay in tracking information updates. However, we are fully prepared to help resolve this and ensure that your order reaches you as expected.

We have also attempted to reach out to you through Trustpilot, aiming to address and rectify your concerns as efficiently as possible. Our team is dedicated to ensuring that your experience with us is positive and satisfactory.

For direct assistance and to discuss any further concerns, please do not hesitate to contact us via our support email. We are eager to resolve any outstanding issues and restore your faith in our service.

Warm regards,
Nicole

Reply from Relieflylab

Mar 22, 2024

Dear John,

First and foremost, we are deeply sorry to hear about the unauthorized use of your card. It’s important to clarify that our payment system is designed with your security in mind. We use an industry-standard encryption protocol known as Secure Sockets Layer (SSL) to encrypt your personal and payment information during every transaction. Additionally, we adhere to the Payment Card Industry Data Security Standards (PCI DSS), ensuring that all credit card information is handled and stored securely, preventing unauthorized access.

Regarding the $400 transaction in Vancouver, we assure you that our secure payment processing system prevents us from having any involvement or access to your card beyond the transactions made directly with us. We recommend closely monitoring your transactions and contacting your card issuer immediately to report any unauthorized charges, as they can provide immediate assistance and initiate a dispute process if necessary.

Please be aware that we have attempted to reach out to you via Trustpilot to address and resolve any concerns you may have. We are committed to ensuring your satisfaction and resolving any issues related to our service. For direct assistance and to discuss any concerns regarding your experience with us, please contact us at support@relieflylab.com.

We understand the frustration and concern that comes with unauthorized card use and are here to support you in any way we can regarding our services.

Warm regards,
Andrew

Reply from Relieflylab

Mar 13, 2024

Dear John,
We are sorry for the unfortunate situation you are telling us about, but we are not active in the Australian market, are you sure you placed an order with us?

Reply from Relieflylab

Mar 13, 2024

Dear Michelle,

Thank you for taking the time to share your experience. We are truly sorry to hear about your negative experience and apologize for any inconvenience this may have caused.

We have carefully reviewed your case and would like to assure you that your situation was an exception and does not reflect our standard of quality. According to our records, several email communications regarding the update of your shipment were sent to you, including an email with the tracking code on 25th January. According to the courier’s information, the package was successfully delivered.

We understand that communications may sometimes fail to reach the recipient due to various reasons, such as issues with spam filters or typographical errors in the email address. We would be more than happy to address any remaining issues and ensure you are fully satisfied with your purchase.

Please, we invite you to contact us directly at support@relieflylab.com, so we can further investigate your situation and provide a suitable solution. Your satisfaction is our priority, and we will do our utmost to resolve this matter to your satisfaction.

We appreciate your understanding and hope to restore your trust in our company.

Kind regards,

Warm regards,
Sarah from Reliefly

Reply from Relieflylab

Mar 22, 2024

Dear Joan,

We're truly sorry to hear about the missing part of your order and fully understand your anger and frustration. Please know we've previously attempted to reach out to you via Trustpilot for further information but unfortunately did not receive a response. We're deeply committed to resolving this issue, whether through providing a refund or sending the remaining product, according to your preference. Could you please contact us directly at support@relieflylab.com with your order details? We assure you, we will prioritize resolving this matter to your satisfaction as swiftly as possible.

Warm regards,
Nicole