Was simple to order and item was dispatched quickly. The radio / music player is so dementia friendly which is superb as it is often difficult to find suitable items. It was easy to set up and the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My mum used to love jigsaw but had given up due to frustration in recent years. Finding these jigsaws with various sized pieces and the ability to be done in the box has changed that. Seeing her pride... See more
Very easy to navigate website, get information & buy. Have purchased 3 day clocks so far for my Mum & we all think they are fantastic! Very simple to set up & we like the customisable screen. Mum rare... See more
Had to return a puzzle as it was slightly bent where the box was damaged. Excellent service,I was told to keep the item and a new one would be ASAP. When it came it was marked ‘fragile’ and was in pe... See more
Company details
- #10 of 39 best companies in Disability equipment supplier
Written by the company
We believe in the power of spending time together, doing things you love, smiling, chatting and discovering. That’s why we develop products and activities that aim to bring joy and connection to people with dementia and their care-givers.
Contact info
72 Leonard St,, EC2A 4QX, London, United Kingdom
- +44 (0) 203 488 2001
- info@relish-life.com
- relish-life.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Puzles and crafts were a hit
Puzles and crafts were a hit, very helpful and creative activity time.
1 December 2024
Reply from Relish
Hello Christopher.
We very much appreciate you taking the time to leave us your review. Perfect to hear that the products were such a hit. We hope these are something that can be enjoyed at quieter times over the Christmas season.
If we can help with any questions, do let us know and wishing you all the best for Christmas.
Warmest regards
Samantha, Customer Support Manager
Items delivered promptly.
2 December 2024
Reply from Relish
Hello Karen
Thanks for your super review. We are glad your order arrived swiftly. We hope that the products are really being enjoyed.
If we can help further, don't hesitate to let us know and wishing you all the best for Christmas.
Warmest regards
Samantha, Customer Support Manager
The puzzles are so colorful
The puzzles are so colorful. My husband enjoys doing them.
12 November 2024
Reply from Relish
Hello Bonnie
Thanks for your feedback and review, this is most appreciated. We are pleased to hear that your husband is enjoying the puzzles.
Wishing you and your husband a lovely Christmas and if we can help with any questions, don't hesitate to reach out.
Warmest regards
Samantha, Customer Support Manager
Received the puzzle very fast and was…
Received the puzzle very fast and was very impressed with the the way the puzzle can be put together in the box.
1 December 2024
Reply from Relish
Hello Toby
Thank you for your review! We are happy to hear you are impressed with the puzzle design concept. It’s great to know it arrived quickly too!
If you have any more feedback or need assistance, feel free to reach out. Wishing you a wonderful Christmas Holiday.
Warmest regards
Samantha, Customer Support Manager
Product purchased as a gift
Product purchased as a gift, but I'm excited to see it put to use. I like the concept of providing products tailored to the needs of dementia patients.
1 December 2024
Reply from Relish
Hello Stephanie
Thank you for your thoughtful review! We are glad to hear your appreciation of the concept behind our products, and we hope the gift brings comfort and joy to who it is for.
If you have any questions or need assistance in the future, don't hesitate to reach out. Wishing you a very happy holiday season.
Warmest regards
Samantha, Customer Support Manager
I was very happy with the product
I was very happy with the product. The boxes are sturdy and they are not kiddie.
1 December 2024
Reply from Relish
Hello there
Thanks for your review. We are pleased to know you were happy with the products. Great to hear that you appreciate the mature design. We hope these will all be very much enjoyed. And if we can help with any questions, don't hesitate to let us know.
Wishing you all the best for the Christmas Holiday.
Warmest regards
Samantha, Customer Support Manager
Loved the puzzles and word search
Loved the puzzles and word search. Unfortunately, I think the word search may be too difficult for who I purchased it for. I gave 4 stars because the packaging on one of puzzles appeared to be used.
30 November 2024
Reply from Relish
Hello there
Thank you for your review. We are sorry for the late reply and to hear that the wordsearch was not quite right for who it was for.
With the puzzle, please be reassured that our products sent out should always be unused and brand new. And we are sorry that the puzzle appeared less than perfect for you. We will reach out to support with this. We hope that you will give us the opportunity again to improve upon your experience.
Wishing you all the best for Christmas
Warmest regards
Samantha, Customer Support Manager
excellent service
excellent service. We have had jigsaws and bingo games from here and they are brilliant.
29 November 2024
Reply from Relish
Hello to you all at the Forget Me Not Club
Thanks so much for your review. It's great to know that our puzzles and games are being enjoyed at your group. Clubs are such a lifeline and a support for so many and we are happy to be a part of these.
If you have any questions, please do let us know. And wishing you all a wonderful Christmas.
Warmest regards
Samantha, Customer Support Manager
Excellent and friendly service
Excellent and friendly service. My dad loves the reminder clock. It's given him a new lease of life and greater independence. The Marble Maze Circuit Game was also a big hit. Highly recommended!
29 November 2024
Reply from Relish
Hello there
Thank you for your super review. We are so pleased to hear that your dad loves the clock and what a positive impact it is having on his life. Great to know that the Maze is a big hit too.
If we can help with any questions, don't hesitate to let us know. And wishing you the very best for Christmas and the New Year.
Warmest regards
Samantha, Customer Support Manager
Bought a sensory toy for my wife
Bought a sensory toy for my wife, who has Alzheimer's. She loves it. It is so good, I bought another. Simple but brilliant!
28 November 2024
Reply from Relish
Hello there
Thank you for the wonderful review! Knowing that our sensory product brings comfort and joy to your wife means a lot to us.
It inspires us to keep doing what we love while staying committed to improvement and delivering the best possible experience.
If we can help with any questions, do let us know and wishing you and your wife the very best for Christmas.
Warmest regards
Samantha, Customer Support Manager
I purchased the clock for my mother who…
I purchased the clock for my mother who has dementia. She loves it. Many times she does not know if it’s morning or night time. Having the clock display say it is morning or afternoon or evening helps. Also displaying the day of the week has helped her.
26 November 2024
Reply from Relish
Hello Susie
Thanks so much for your review. Sorry for the late reply to this, we do very much value your feedback. We are really pleased to hear that the clock is making a positive difference for your mother.
If you have any questions or need assistance in the future, feel free to reach out. And wishing you and your mother all the best this Christmas😊
Warmest regards
Samantha, Customer Support Manager
Jigsaw puzzles for people living with dementia.
I was interested in jigsaws for people living with dementia. I bought several simple puzzles and my husband quickly mastered these. He gained enough confidence from this to start doing “normal” jigsaw puzzles again.
28 October 2024
Reply from Relish
Hello Dr Arrowsmith
Thank you for sharing such a heartwarming review! We are really pleased to hear that the puzzles helped your husband build confidence and progress to more challenging ones. It’s wonderful to know they made a positive difference.
If there’s anything else we can do to support you, please don’t hesitate to reach out! And wishing you a wonderful Christmas.
Warmest regards
Samantha, Customer Support Manager
Started straight away
My father wasted no time in trying out the jugsaw puzzle. Many thanks!
25 November 2024
Reply from Relish
Hello there
Thank you for your wonderful review! We are so glad to hear your father started on the puzzle straight away. We hope he continues to enjoy this. And if we can help with any questions, please don't hesitate to let us know.
Warmest regards
Samantha, Customer Support Manager
I have 1 puzzle which came without…
I have 1 puzzle which came without pieces in plastic bag that has several pieces missing. I called it into your customer service line and I sent an email. No response from Relish! I would like a replacement puzzle. For now with no response or replacement I would not recommend this company
25 November 2024
Reply from Relish
Hello Shari
We sincerely apologise for the missing pieces in your puzzle. Upon receiving your email, our system sent an automatic response immediately, which includes guidance on locating the missing piece. With regards your voice message, please accept my personal apologies. I had received this and arranged for a new puzzle to be dispatched. However I overlooked sending you an update for this.
Your new puzzle is already on it's way to you and is due to be delivered on Monday the 9th of September.
We deeply regret this inconvenience and hope for the opportunity to enhance your experience with us. Thank you for giving us and me personally the chance to make things right, and we hope to welcome you back to our store in the future.
Once again, my sincerest apologies for this situation.
Warmest regards
Samantha, Customer Support Manager
Reply from Relish
Hello there
Thank you for your fantastic review! We're so pleased to hear you were happy with the fast delivery and the quality of our products. If you ever need anything else, don’t hesitate to reach out!
Warmest regards
Samantha, Customer Support Manager
The puzzle I bought was just the job…
The puzzle I bought was just the job and it arrived quickly
29 October 2024
Reply from Relish
Hello Jennie
Thank you for your lovely review! We’re thrilled to hear that the puzzle was exactly what you were looking for and that it arrived quickly. If there’s anything else you need, we’re always here to help!
Warmest regards
Samantha, Customer Support Manager
This product is very good
This product is very good, purchased for a adult with intellectual disability & will most certainly be purchasing again
21 October 2024
Reply from Relish
Hello there
Thank you for your kind review! We are so glad to hear that the product is working well and meeting your needs.
If there’s anything we can do to assist you further, please don’t hesitate to reach out!
Warmest regards
Samantha, Customer Support Manager
Ordering was simple
Ordering was simple
Delivery to Ireland was quick, just a couple of days
Product as described
30 October 2024
Reply from Relish
Hello Deirdre
Thank you for your wonderful review! We're delighted to hear that you found the ordering process simple and that your delivery to Ireland was so quick.
We're also thrilled that the product met your expectations. If you need anything else, don't hesitate to reach out—we’re always here to help!
Warmest regards
Samantha, Customer Support Manager
I found the member of staff very…
I found the member of staff very helpful polite and professional explaining the policy details clearly
29 October 2024
Reply from Relish
Hello Anne
Thank you for your feedback, it’s greatly appreciated.
We hope you’re thoroughly enjoying the products, and please don’t hesitate to reach out if there’s anything further we can assist you with.
Warmest regards
Samantha, Customer Support Manager
Poor packaging
Normally very satisfied with my delivery. This time I felt there was not enough care with the packaging as the jigsaw pieces were lying loose in the cardboard box.
The information and advice from the company about appropriate products for the stages of dementia is excellent and very informative
18 November 2024
Reply from Relish
Hello Margaret
We apologise for not responding to your review sooner. We really do value your feedback. We are sorry that the delivery experience was not as good as usual. We have passed this feedback on to our fulfilment team. We hope that the puzzle was still very much enjoyed despite this.
We appreciate your kind comments on the information and support we provide.
If you have any questions, please don't hesitate to let us know and we hope you give us another opportunity to improve on the service.
Warmest regards
Samantha, Customer Support Manager
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