Was simple to order and item was dispatched quickly. The radio / music player is so dementia friendly which is superb as it is often difficult to find suitable items. It was easy to set up and the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My mum used to love jigsaw but had given up due to frustration in recent years. Finding these jigsaws with various sized pieces and the ability to be done in the box has changed that. Seeing her pride... See more
Very easy to navigate website, get information & buy. Have purchased 3 day clocks so far for my Mum & we all think they are fantastic! Very simple to set up & we like the customisable screen. Mum rare... See more
Had to return a puzzle as it was slightly bent where the box was damaged. Excellent service,I was told to keep the item and a new one would be ASAP. When it came it was marked ‘fragile’ and was in pe... See more
Company details
- #10 of 39 best companies in Disability equipment supplier
Written by the company
We believe in the power of spending time together, doing things you love, smiling, chatting and discovering. That’s why we develop products and activities that aim to bring joy and connection to people with dementia and their care-givers.
Contact info
72 Leonard St,, EC2A 4QX, London, United Kingdom
- +44 (0) 203 488 2001
- info@relish-life.com
- relish-life.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Superb puzzles
Superb puzzles. Have purchased both 13 piece and 35 piece jig saws. Might there sometime be some 20
piece jigsaws?
11 February 2025
Reply from Relish
Hello Judy
Thank you for your review and feedback. We are so glad the puzzles are a hit.
Many years ago, we did have 24 piece puzzles. However there was much less demand for these and we decided to discontinue these. However I will pass this feedback on to the design team.
If we can help further, please do let us know.
Warmest regards
Samantha, Customer Support Manager
Love this idea and will shop for more.
Love this idea and will shop for more.
What a great company
11 February 2025
Reply from Relish
Hello Linda
Thank you for your review and kind words! We are thrilled that you love our products and appreciate our company. We look forward to welcoming you back again.
And if you have any questions, please do not hesitate to let us know.
Warmest regards
Samantha, Customer Support Manager
Order process was easy
Order process was easy. Received item in a reasonable amount of time. Item was exactly as expected, good quality, and is being used successfully. Will order again soon.
11 February 2025
Reply from Relish
Hello Kay
Thank you for your wonderful feedback! We're so pleased to hear that you found the ordering process easy and that your item arrived as expected.
It’s great to know it's being used successfully! We truly appreciate your support and look forward to your next order. And if you have any questions we can help with, do please let us know.
Warmest regards
Samantha, Customer Support Manager
Showed the product to organiser of…
Showed the product to organiser of dementia group. & she was surprised to see variety of products
11 February 2025
Reply from Relish
Hello Mary
Thanks so much for writing a review! We hope everyone in the dementia group has lots of fun with the activities. We'd love to hear how it goes! If you have any ideas on how we can make things even better, please tell us. We really appreciate your feedback.
Warmest regards
Samantha, Customer Support Manager
Reply from Relish
Hello Terry
Just perfect! We are so pleased to hear this.
Hope it is being very much enjoyed. Any questions, don't hesitate to let us know.
Warmest regards
Samantha, Customer Support Manager
The product seems very well made
The product seems very well made; however, my loved one isn’t the least bit interested.
11 February 2025
Reply from Relish
Hello there
Thank you for your kind words on the quality of the product. We are sorry to hear that this has not quite worked out for your loved one.
It is always worth trying again another time or day. What may not one day, may work another. However if you do feel that this is not quite the right product for your loved one, we do have a 30 day money back guarantee on all items. We will reach out to you regarding this.
We would also be most happy to guide through other products or activity ideas that might spark more interest.
Warmest regards
Samantha
Customer Support Manager
Very good products aimed at specific…
Very good products aimed at specific market, quality of product 👌.
11 February 2025
Reply from Relish
Hello Bernard
Thank you for your wonderful feedback! We're delighted to hear that you appreciate the quality of our products and the thought behind the design.
We truly hope they bring joy and benefit to those who use them.
Any questions, do let us know.
Warmest regards
Samantha
Customer Support Manager
Super quality and perfect for dementia…
Super quality and perfect for dementia sufferers.
27 January 2025
Reply from Relish
Hello Glenda
Thank you for your wonderful feedback! We're so pleased to hear that you found the quality excellent and that our product is perfect for those with dementia. Your satisfaction means a lot to us! 😊
If we can help further, please do let us know.
Warmest regards
Samantha
Customer Support Manager
Reply from Relish
Hello Paula
Thank you for your lovely feedback! We're so glad to hear that your order arrived quickly and safely and that you're pleased with your item. We hope this will be enjoyed.
If we can help with any questions, don't hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
First class service
First class service. Wonderful jigsaws and very helpful staff and owner. Thank you
24 January 2025
Reply from Relish
Hello John
Thank you so much for your kind words! We're delighted to hear that you enjoyed our jigsaws and experienced first-class service. It was our pleasure to assist you.
If we can help with any questions, don't hesitate to reach out.
Warmest regards
Samantha
Customer Support Manager
The personal attention I got from…
I cannot emphasize enough that the personal attention I received from Relish was above and beyond what most companies do. The clock was detained through no fault of their own, yet they emailed me to check if I got it. They were in touch everyday.
Then when I got the clock there were things I was confused about, yet I was given individual attention via email to help me with the setup
22 January 2025
Reply from Relish
Hello Lulu
Thank you for your wonderful review. You are most welcome. It is always a pleasure to be able to help.
And I hope our contact today has assisted you also. However don't hesitate to reach out again.
Warmest regards
Samantha
Customer Support Manager
Product not up to standard.
Product not up to standard.
LCD is a not particularly high resolution, is dated, and is prohibitively bright. Light's up my father's room and he is unable to sleep despite putting it on the lowest setting.
I was expecting something more akin to an E-ink screen considering it only needs to display text however it is not the case.
Regrettably the product is near essential for patients with early dementia, however there is a huge mismatch between the product quality and price they're asking for.
23 January 2025
Reply from Relish
Hello there
Thank you for your feedback. We’re sorry to hear that the screen brightness isn’t working well for your father, despite using the lowest setting.
We appreciate your suggestion regarding an E-ink display instead of LCD. However this would have meant the cost of our clocks would be considerably higher. If in the future, there are more E-Ink manufacturers on the market these costs may reduce. As a small business we are not able to currently take advantage of higher discounts to that of larger companies.
We truly value your insights and your recognition of how essential this type of product can be. All feedback is important to further help us understand our customers.
If you do have any questions, or concerns about the clock not being suitable for your father, please do reach out to us. We will be most happy to assist.
Warmest regards
Samantha
Customer Support Manager
Puzzle piece seemed warped and doesn't…
Puzzle piece seemed warped and doesn't lay flat. This makes it difficult to put the neighboring pieces into place. For a patient who has dementia, this is extremely disturbing as he would like to feel accomplished. This is impossible with this puzzle.
1 December 2024
Reply from Relish
Hello Judith
Following up on our phone conversation earlier today, we sincerely apologise for the delay in responding to you regarding this matter and for the disappointment caused by the puzzle not meeting the quality standards it should have.
I will be arranging for a replacement puzzle to be sent out to you today. Once it has been delivered, we will follow up to ensure everything is as it should be.
We truly hope this experience does not deter you from giving us another opportunity to provide better service in the future. In the meantime, if you have any questions or concerns, please don’t hesitate to contact us.
Warmest regards
Samantha
Customer Support Manager
Reply from Relish
Thank you Janet
We are super pleased to hear this.
If we can help with any questions, don't hesitate to reach out.
Warm regards
Samantha
Customer Support Manager
excellent products to stimulate those…
excellent products to stimulate those with dementia, different levels of difficulty but all worth while
2 December 2024
Reply from Relish
Hello Sue
Thanks so much for taking the time to leave us your review. We are sorry for the delayed reply. We do very much value all feedback.
We hope the products continue to be enjoyed and if we can help further, don't hesitate to let us know.
Warmest reagards
Samantha
Customer Support Manager
Relish radio
It arrived promptly was so easy to set up ,my mother loves it very easy for her to use .would recommend
27 November 2024
Reply from Relish
Hello Susan
Apologies for the delay in replying to your review. We really do appreciate you taking the time to leave this.
We are pleased to hear the radio was delivered in a timely way. Most of all, that your mother can now listen to her music when she wishes to.
If we can help with any questions, do let us know.
Warmest regards
Samantha
Customer Support Manager
Arrived quickly
Arrived quickly. My dad was interested in the paint with water pages. Great idea!
26 November 2024
Reply from Relish
Hello Candace
Thank you for taking the time to leave us your review. We are very pleased your order arrived swiftly (and apologies for our reply taking so long this time)
Great to hear that your dad was engaging with the Aquapaints. We hope very much that he has been enjoying these.
If we can help with any questions, please do not hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
Just bought one for my Father-in-law…
Just bought one for my Father-in-law who was still struggling along with his FM radio. He needed better reception and simple controls due to sight loss. He is very happy he can now listen to a couple more channels which have the kind of content he wants to listen to. The unit does seem expensive for a simplified radio, but it has made his life easier. He commented today that it would be useful to have a carry handle, for when he moves it between rooms (on battery power). So maybe that could be considerd
19 December 2024
Unprompted review
Reply from Relish
Hello to the Watson Family
Thank you so much for sharing your experience! We’re thrilled to hear that the radio is making life easier for your father-in-law. It’s wonderful to hear how our products help support greater independence!
We appreciate your Father-in-Laws suggestion about adding a handle. This feedback along with others does get passed back to our design team for consideration, when we are looking to make improvements.
If we can help with any questions, please don’t hesitate to reach out! And wishing you, your Father-in-Law and family a wonderful Christmas and New Year.
Warmest regards
Samantha, Customer Support Manager
Amazing customer service.
I ordered a dementa friendly radio for my mother - unfortunately her room doesn’t have a good signal and she got very frustrated with it on first listening. I asked to send it back and then realised either the care home had thrown away the box or my mother had destroyed it. I explained this to customer services. Amazingly I was given a refund and told to donate the radio to someone who could use it ( the dementia ward upstairs are so grateful , given to someone with no family ). So fantastic customer service and a welcome surprise. Thank you Samantha and the team.
13 December 2024
Unprompted review
Reply from Relish
Hello there
Thank you so much for your wonderful review. We were pleased to be able to help on this occasion. Finding things to help bring comfort to loved ones in care homes is so important. And we are sorry that the radio did not work out for your mother. Hopefully there is something else that can bring your mother joy.
Hearing that the radio has been so well received by the dementia ward is wonderful. As a small business, we may not be able to host as many giveaways as larger companies, but giving back whenever we can remains incredibly important to us.
We were very happy to assist you with this, and I appreciate your personal thanks too 💖. Wishing you and your mother a lovely Christmas.
Warmest regards
Samantha, Customer Support Manager
Puzles and crafts were a hit
Puzles and crafts were a hit, very helpful and creative activity time.
1 December 2024
Reply from Relish
Hello Christopher.
We very much appreciate you taking the time to leave us your review. Perfect to hear that the products were such a hit. We hope these are something that can be enjoyed at quieter times over the Christmas season.
If we can help with any questions, do let us know and wishing you all the best for Christmas.
Warmest regards
Samantha, Customer Support Manager
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