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Review summary
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Reviews shaping this summary
We received the hot tub in a timely manner however the instruction manual that gets downloaded is generic. My tub has an exterior heater. Most have interior. No mention of how to hook it up. We pl... See more
So far, and I say so far because this is our 5th Inflatable hot tub. The other 4 were different brands and quit working. 1 would never heat amd was returned. This one however does heat up and quickly.... See more
The Good: Customer Service answered all of my questions promptly and delivery was reasonably prompt. The Bad: The package arrived badly damaged and two of the six filters were damaged to the poi... See more
Company details
Written by the company
Relxtime is a leading brand for inflatable products, offering advanced technology and unique features at an affordable price. While we are renowned for our inflatable hot tubs, our product range also includes inflatable sofas and other outdoor inflatable home essentials. All of our products are designed to provide a relaxing and enjoyable experience, and we offer a variety of accessories to enhance your enjoyment.
Contact info
UNIT 1006 10/F CARNARVON PLAZA 20 CARNARVON ROAD, TSIMSHATSUI, 999077, Hong Kong, Hong Kong
- contact@relxtime.com
- relxtime.com
3.4
Average
232 reviews
Replied to 9% of negative reviews
Typically replies within 1 month
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Poor product, worse customer service
Hot tub arrived quickly and worked well for two weeks. A small hole developed on the top seam and I attempted to fix it with the provided patch kit following the online video. It did not work because of the location of the hole. I sent photos to relxtime with a description of everything I did to attempt fixing. I received no response after a week. I reached out again and it took another 5 days for a response. They told me to use the patch kit which already didn't work and to patch it with special glue that I needed to purchase and they would reimburse. Then they said if I had any questions to reach out to them via phone. The number they provided was my own cell phone number. So I immediately responded via email that it was my number they sent and to please provide me with the correct one. No response for a week. I got the glue and followed the videos and the tub still does not hold air. I paid for two weeks of use and now I have a large useless tub. Not sure what is worse, the product or the customer service.
13 July 2025
Unprompted review
Fast shopping packed nicely,its been…
Fast shopping packed nicely,its been nice to enjoy as a pool also made this summer special relax time is the best....
17 July 2025
Delivery was faster then expected
Delivery was faster then expected.
Was well packed and nothing missing.
Instructions were easy to follow.
9 July 2025
As an update, customer service did get back to me and answered my questions.
I sent this message the day we got the hot tub and have not heard a work.
We received the hot tub but it looks like we are missing the hot tub mat. Also don't know if we were supposed to get an air bladder but we did not. Please get back to me as soon as possible.
We like the hot tub but are disappointed we have not received a response and would appreciate a reply.
8 July 2025
Reply from Relxtime
Dear Customer,
Thank you for your message and for choosing Relxtime! I'm truly sorry to hear that you've not yet received a response regarding your hot tub purchase and the missing items. I understand how disappointing this situation can be, especially when you are excited to enjoy your new hot tub.
To address your concerns, I recommend reaching out to our dedicated customer service team at contact@relxtime.com. They are well-equipped to handle your inquiry and will work diligently to solve any issues you are experiencing, including the missing hot tub mat and the air bladder.
We highly value your feedback and your satisfaction is paramount to us. Please rest assured that we are here to assist you and will ensure your concerns are addressed promptly.
Thank you once again for your patience. We are committed to providing you with the relaxation and enjoyment that our products are designed to deliver.
Warm regards,
Customer Support Team
Relxtime
Purchased a Relxtime two person…
Purchased a Relxtime two person inflatable hot tub. Arrived on a Saturday, set it up the next day following instructions exactly. After inflation and set up I filled it with water and it immediately began to leak from the bottom pipe fitting area. I have been in contact with Relxtime customer service, obviously in China and find that their solution is to send me written direction for troubleshooting and turning me into an unpaid technician. Quality, apparently zero, customer service rating, I guess depending on how good a technician I am which is also a zero.
7 July 2025
Unprompted review
Reply from Relxtime
Dear Customer,
I sincerely apologize for the trouble you've encountered with your Relxtime two-person inflatable hot tub. Your experience is not reflective of the quality and service we strive to provide, and I understand how frustrating it must be to deal with a leak after going through the setup process as instructed.
We appreciate your patience in this situation, and I assure you we would like to make things right. I understand that receiving written troubleshooting directions might feel burdensome, and we genuinely want to offer you a solution that brings you satisfaction without putting additional strain on you.
Please allow us the opportunity to resolve this issue directly. If you could provide us with photos of the area where the leak is occurring, along with any other pertinent details, our team will be better equipped to help. We can expedite the process and determine whether a replacement part is necessary or if there is another quick fix.
Your satisfaction is important to us, and we hope to restore your confidence in our products and customer service. Thank you for your understanding, and we look forward to resolving this matter for you.
Warm regards,
Customer Support Team
Relxtime
Wrong shape
Wrong shape. Had to return it and repurchase instead of just an exchange. Taking forever to get my refund!
1 July 2025
Reply from Relxtime
Dear Customer,
I want to personally apologize for the inconvenience you have faced regarding your recent return and the delay in receiving your refund. It is unfortunate that the product did not meet your expectations and that the process has not gone smoothly for you.
We truly value your experience and want to ensure that your issue is resolved promptly. Could you please let us know if your refund has been processed? If you are still awaiting your refund, I can escalate this matter immediately and arrange for someone to assist you in getting this resolved as quickly as possible.
We appreciate your patience and understanding, and we are committed to making things right for you. Your satisfaction is a priority for us, and we want to thank you for giving us the opportunity to address this situation.
Looking forward to your response.
Warm regards,
Customer Support Team
Products are great
Products are great! Box arrived very damaged so I'm not sure if the hot tub inside is OK. It's too hot to put it up right now though
26 June 2025
Customer Service is great.
Relxtime is a super product. East setup, great to relax in, customer service answers the phone and you speak to a human. We have purchased 4 so far. Two as gifts.
26 June 2025
Love the spa
Love the spa. My husband is 6”2 and can totally relax with his legs outstretched. Easy to install, keeps its heat beautifully. Would highly recommend this spa. Owned a different brand a couple of years ago and this one far exceeds the durability of the previous one.
17 June 2025
Was were originally told that I could…
Was were originally told that I could get a replacement wino charge cause it was under warranty. Had to call several times and finally after dealing with this for about a month was given the option of paying $100.00 and get one soo i took that offer cause I was tired of messing with it. Not a Happy customer!! 😓
16 June 2025
Im not sure if I have a faulty…
Im not sure if I have a faulty heater/pump i have the hot tub in a heated garage and I get very little flow out of the heat
5 March 2025
GREAT COMPANY and GREAT HOT TUB
I had a problem with my hot tub and they went out of their way to make it right!!
4 June 2025
Item defective, customer service sucks…
Unfortunately I received a defective item. After many emails & phone calls, and jumping through hoops sending the same photo of the error code numerous times they said they’d request a replacement. And then crickets. Not a word or response to my emails for 5 days. Would never order from this company again.
7 May 2025
Customer service was excellent
Customer service was excellent, Installation was simple, and the tub heated quickly.
13 May 2025
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