It’s a little hard to get ahold of someone in customer service, but once you do they do well. The chat bot from their website says it is passing you onto a “human team member “ but no one ever comes o... See more
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Company details
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Relxtime is a leading brand for inflatable products, offering advanced technology and unique features at an affordable price. While we are renowned for our inflatable hot tubs, our product range also includes inflatable sofas and other outdoor inflatable home essentials. All of our products are designed to provide a relaxing and enjoyable experience, and we offer a variety of accessories to enhance your enjoyment.
Contact info
UNIT 1006 10/F CARNARVON PLAZA 20 CARNARVON ROAD, TSIMSHATSUI, 999077, Hong Kong, Hong Kong
- contact@relxtime.com
- relxtime.com
Replied to 9% of negative reviews
Typically replies within 1 month
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I bought this with the intentions of it…
I bought this with the intentions of it being an upgrade from what we had before in another hot tub. It's built in pump is convenient but not practical as the filter light has been on since we installed them. The bubbles are half power of what the other hot tub i used to own were. It seems more roomy but actually it's not. For the money we paid...our old hot tub that we paid 275.00 for was more of a better hot tub.
Fast shipping
Fast shipping, fast and friendly response time, no hassel replacement when my spa leaked after first use.
This company does it right: puts the customer first!
Took 5 days to get a shipping date
Trouble shooting
Was a little worried because heater wouldn't keep up. Once I found the trouble shooting guide on line I figured out it just needed back flushing with a garden hose. i flushed heater out and worked great. Still loving it
Only had it for 5 days
Only had it for 5 days but price is good set up is easy works pretty well. When bubbles are running you'll lose some heat but overall pretty happy with the product this far
Arrived on time set up is a breeze…
Arrived on time set up is a breeze albeit the heater is weak and the air fill port has some slow leak I haven't been able to diagnose just yet I think it's around the threads on the inner portion some Teflon tape should fix that
Won’t hold air and customer service non…
Won’t hold air and customer service non existent
It is so well made and works great.
This was a surprise 41st anniversary…
This was a surprise 41st anniversary present for my husband. He works a hard job outside and I thought with winter coming it would be perfect. It was very easy to set up and the first time we got in it the first words out of his mouth were "why didn't you think of this year's ago!"
Love it! Jets are much more powerful than I expected. Set up was quick and easy to use.
Exactly what I was looking for. I transformed a small storage room into a personal spa. My 2 person spa tub is perfect for this space. I wasn't expecting the jets to be as powerful as they are! Very impressive. Love love love this personal spa!
The spa is definitely a $400 spa
The spa is definitely a $400 spa. As far as craftsmanship, It's very good. The filtration system is very basic. I have not had it get up to 104 other than one day when the heat was left on all day and it was about 80° outside. How's your internet? The heat drops pretty quickly and then also drops with the bubbles on. All in all, it's a very simple spa. Not a bad purchase and it looks nice If you're trying to just have something simple without spending thousands.
A smooth process
A smooth process. Using the Shop app, the purchase took a minute and the spa arrived a few days later. Have enjoyed it every day since! I'm only three days in, but all is good.
quick response to order and extremely…
quick response to order and extremely happy with hot tub
Heater not working
Heater not working
avg.temp outdoor is above 50
I would like a refund for the spa
This product exceeded my expectations
This product exceeded my expectations. I highly recommend and will tell everyone I meet.
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