I live in a block of apartments in Exeter where Remus is the management company. Reema Asif represents that company on this site. As a resident here I have discussed issues and problems with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After years of struggling to get responses, we have a Building Manager who is really approachable and goes out of her way to sort issues out, even when they are not necessarily her responsibility. Kie... See more
Company replied
TOTALLY AVOID. VERY BAD CUSTOMER SERVICE, ignoring complaint after complaint from many residents in West Village. Overcharged over bills. Having a local office in the estate but not dealing the issue,... See more
Company replied
Company details
- #4 of 4 best companies in Commercial Agent
- #16 of 16 best companies in Asset manager services
- #3 of 3 best companies in Property Administrator
- #50 of 50 best companies in Property management company
- #20 of 20 best companies in Property Consultant
Written by the company
Highly experienced UK property management agents providing services to Developers, Resident Management Companies (RMCs), homeowners and leaseholders.
Contact info
Fisher House, 84 Fisherton Street, SP2 7QY, Salisbury, United Kingdom
- admin@remus-mgmt.co.uk
- remus.uk.com
2.8
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Going To Financial ombudsman
Going To Financial ombudsman, Utterly abysmal Company that demand money anytime they want. Currently we have received a further bill from them for maintenance charges Which has been transferred by my solicators at the time of purchas. I have provided proof of sale and funds transfer BUT who ever is reading the email Obviously doesn't know how to read Just Because they are unable to process their end of the accounts properly. Something needs to be done legally about these companies. It is beyond shambolic, unreasonable and unfair.
3 December 2025
Unprompted review
Reply from Remus
Dear Masood
Thank you for taking the time to share this feedback, and I’m sorry to hear about the issues you’ve experienced.
To ensure we can review this properly and address the concerns you’ve raised, could you please email the full details directly to remus-trustpilot@fexcopropertyservices.co.uk. This allows us to escalate it to the appropriate team for investigation.
We appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Holly
Central Services
Demand late payment fees when you have already paid!
Sent a late payment demand (£50) 2 days after I had actually paid! - via online banking
Will not remove additional demand despite numerous calls and emails and threaten further costs if not paid.
They even acknowledged the payment was received prior to the demand being processed!
How on earth can this be legal!
Even more galling is we pay 6 months in advance for the privilege!
2 November 2025
Unprompted review
Reply from Remus
Dear Capaldi
Thank you for taking the time to share this feedback, and I’m sorry to hear about the issues you’ve experienced.
To ensure we can review this properly and address the concerns you’ve raised, could you please email the full details directly to remus-trustpilot@fexcopropertyservices.co.uk. This allows us to escalate it to the appropriate team for investigation.
We appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Holly
Central Services
Abysmal customer attitude
What a shocking company to deal with!
They like advance payments for maintenance of the estate but if you don’t receive an invoice and subsequently pay on the reminder they sting you for late fees £50 - and threaten further charges.
Despite calling to explain the situation and numerous emails they won’t budge.
Tiddy Brook management take note - since Remus have taken over, the estate seems to have gone downhill, whilst the charges have gone in the other direction
2 December 2025
Unprompted review
Reply from Remus
Dear Mike
Thank you for taking the time to share this feedback, and I’m sorry to hear about the issues you’ve experienced.
To ensure we can review this properly and address the concerns you’ve raised, could you please email the full details directly to remus-trustpilot@fexcopropertyservices.co.uk. This allows us to escalate it to the appropriate team for investigation.
We appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Holly
Central Services
Remus Management are a dreadful company…
*Update 20-Jan-26 * I finally received an email acknowledging the mistakes made by Remus management with respect to my complaint. I was offered the money back for the unreasonable parking fines, leaving me neutral (no additional compensation for the hassle caused). However, by 18-Feb I have not received the payment. I have received an apology from the property manager and a commitment to do better in future. As a result of this late intervention, I have increased my rating to 2 stars.
*Update 12-Jan-26 * So after 6 weeks of total inaction by the company and by the Review Team, they have concluded that they have done nothing wrong and will not apologise for their extraordinarily poor service. They didn't read the email trail I sent them of the issues. I will let you draw your own conclusions. If I could replace them as managing agents, I certainly would!!
Remus Management are a dreadful company. They "manage" our property at The Comptons Apartments in Horsham, but I have had nothing but trouble with them over the 14 years that I have dealt with them. In particular, James Perry, the property manager, provides very poor service. He does not communicate with residents in a timely manner and does not know the procedures and processes associated with the apartment block. I contacted Mr Perry in September to ask about the process for informing a Car Park Management company of a new tenant. Mr Perry did not reply and as a result the tenant received a number of parking fines for using their own allocated space!!! Remus refused to pay the fine and could not arrange for cancellation of them with their own supplier. I would give 0 stars if that were possible and I would also choose another property management company if I could. Avoid if you can.
1 December 2025
Unprompted review
Reply from Remus
Dear Ian
Thank you for taking the time to share this feedback, and I’m sorry to hear about the issues you’ve experienced.
To ensure we can review this properly and address the concerns you’ve raised, could you please email the full details directly to remus-trustpilot@fexcopropertyservices.co.uk. This allows us to escalate it to the appropriate team for investigation.
We appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Holly
Central Services
Had a query over email
Had a query over email, was responded by Ashleigh, I later called and the phone was answered quick, spoke to Jay.C who was polite and professional managed to sort everything out and confirmed with an email whilst being on the call to make sure I got this 10/10 from both Ashleigh and Jay.C
28 November 2025
Unprompted review
Reply from Remus
Dear Mitch
Thank you for taking the time to share this feedback. I’m really pleased to hear that Ashleigh supported you promptly over email, and that Jay was able to resolve everything quickly and professionally on the call — including sending confirmation straight away. I’ll make sure your comments are passed on to both of them.
We appreciate you highlighting the service you received.
Kind regards,
Holly
Central Services
Potential overpayment.
I had to query why there was an extra 50 pounds on my annual service charge. sent an e mail to accounts dept where Tanweer discovered it was an error for a late payment from last year which was incorrect. Tanweer sorted my problem and on we go.
How you can charge for late payment when we pay in january for services the following december!!!
29 November 2025
Unprompted review
Reply from Remus
Dear Rory
Thank you for taking the time to share this feedback, and I’m sorry to hear about the issues you’ve experienced.
To ensure we can review this properly and address the concerns you’ve raised, could you please email the full details directly to remus-trustpilot@fexcopropertyservices.co.uk. This allows us to escalate it to the appropriate team for investigation.
We appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Holly
Central Services
No response to emails
Poor customer service. No response to emails sent on several occasions over the past few months, from different residents on our development
13 November 2025
Unprompted review
Reply from Remus
Dear TGL
Thank you for taking the time to share this feedback, and I’m sorry to hear about the issues you’ve experienced.
To ensure we can review this properly and address the concerns you’ve raised, could you please email the full details directly to remus-trustpilot@fexcopropertyservices.co.uk. This allows us to escalate it to the appropriate team for investigation.
We appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Holly
Central Services
Found Christopher Gibbins to be most…
Found Christopher Gibbins to be most helpful & very Polite.
Regards.J.Parkes.
28 November 2025
Reply from Remus
Dear Janet
Thank you for your feedback. It’s great to hear that Christopher was helpful and polite during your interaction. I’ll make sure your comments are passed on to him.
Kind regards,
Holly
Central Services
Tanweer in Accounts was incredibly…
Tanweer in Accounts was incredibly helpful and friendly, providing the information I required efficiently and with comprehensive clarity.
28 November 2025
Unprompted review
Reply from Remus
Dear Alexandra
Thank you for your feedback. I’m pleased to hear that Tanweer was able to assist you in such a friendly and efficient way, and that his explanation gave you the clarity you needed. I’ll ensure your comments are passed on to him.
Kind regards,
Holly
Central Services
Tanweer @ Remus is the best!
Tanweer providing a great level of customer services, very professional and problem solving, he is probably the best in Remus to be hoenst1 Much appreciated the help.
Louis James Elia.
28 November 2025
Unprompted review
Reply from Remus
Dear L James
Thank you for your feedback. It’s great to hear that Tanweer provided such a high level of professional, solutions-focused support. I’ll make sure your comments are shared with him — feedback like this is always appreciated.
Kind regards,
Holly
Central Services
10/10 customer service
Dealt with Tanweer numerous times and he has always gone over and above to help with a sensitive matter. He has kept me updated and explained things thoroughly. Honestly the best customer service I’ve received in a very long time. Can’t thank him enough.
28 November 2025
Unprompted review
Reply from Remus
Dear Kimberley
Thank you for taking the time to share this feedback. It’s fantastic to hear that Tanweer has consistently supported you and gone above and beyond on a sensitive matter. I’ll make sure your comments are passed directly to him — feedback like this genuinely means a lot.
We appreciate you highlighting the clear communication and updates you received. I’m glad the experience has been such a positive one for you.
Kind regards,
Holly
Central Services
Very helpful customer service
Spoke to Jay C he was very helpful and explained all about the service charge. Thanks very much Jay for your patience you were very polite and informative.
27 November 2025
Unprompted review
Reply from Remus
Dear Nicola
Thank you for your feedback. I’m pleased to hear that Jay was able to explain the service charge clearly and support you with such patience and professionalism. I’ll make sure your comments are passed on to him.
We appreciate you taking the time to share your experience.
Kind regards,
Holly
Central Services
Really excellent and efficient customer service, with an actual human!
The phone was answered really quickly, and by a lovely human! Tanweer was incredibly polite and kind and helpful and sorted out my issue within seconds! Super efficient, incredibly helpful and really nice to deal with. Thanks so much for such excellent (and rare these days!) customer service. Very much appreicated.
27 November 2025
Unprompted review
Reply from Remus
Dear Janey
Thank you for sharing this feedback. It’s wonderful to hear that Tanweer was able to answer quickly, provide such polite and efficient support, and resolve your issue straightaway. I’ll make sure your comments are passed on to him — service like this really does make a difference.
We appreciate you taking the time to let us know.
Kind regards,
Holly
Central Services
Excellent Service
Tanweer provided care and patience when dealing with my query.
27 November 2025
Unprompted review
Reply from Remus
Dear Marcus
Thank you for your feedback. It’s great to hear that Tanweer showed such care and patience when supporting you with your query. I’ll ensure your comments are passed on to him.
Kind regards,
Holly
Central Services
Tanweer was amazing
Tanweer was amazing! Excellent service, extremely polite and professional!
27 November 2025
Unprompted review
Reply from Remus
Dear Ben
Thank you for your feedback. It’s great to hear that Tanweer provided such excellent, polite, and professional service. I’ll make sure your comments are passed on to him.
Kind regards,
Holly
Central Services
My experience with Remus was remarkably…
My experience with Remus was remarkably a huge improvement. Jay C, listened, understood and reassured me that he was going to take action on something that has unnecessarily caused me additional stress. I left feeling confident that finally my issue will get resolved.
Thank you once again for taking the time and understanding that customers do have a great deal going on in their lives and a kind caring person on the end of the phone makes a huge difference.
27 November 2025
Unprompted review
Reply from Remus
Dear Driver
Thank you for taking the time to share this feedback. I’m really glad to hear that your experience with us has improved and that Jay was able to listen, understand the situation, and give you the reassurance you needed. I’ll make sure your comments are passed on to him — support like this is exactly what we aim to deliver.
If there’s anything further you need in the meantime, please let us know.
Kind regards,
Holly
Central Services
Good customer service
Good customer service - Jay understood the problem I have receiving confusion information about my direct debit setup. He took action straightaway and now I'm waiting for a solution from the relevant team.
26 November 2025
Unprompted review
Reply from Remus
Dear Eli
Thank you for your feedback. I’m pleased to hear that Jay was able to understand the issue with your direct debit and take immediate action. I’ll make sure your comments are passed on to him. We’ll continue to monitor this with the relevant team and ensure you receive a clear resolution.
Kind regards,
Holly
Central Services
These reviews are scary... But at least someone at the company is competent
Having recently moved in, this is my first time paying the Service Charge and there seem to have been some issue with the previous owners payments not being properly accounted for during the transition, and carrying over to myself.
Importantly though, whilst the experiences of some of the other Reviewers are already making me nervous that this might be the start of a longer running saga, I have nothing but praise for Jay C who answered the phone. It is refreshing, and something of a relief, to communicate with someone who actually listens to you, is capable of seeing the obvious issue, and appears motivated to get it sorted out quickly.
Having spoken to them, I am optimistic now that this will be resolved painlessly.
So long as nothing foolish happens, like applying late penalties to mystery charges under dispute, I'll have no complaints.
26 November 2025
Unprompted review
Reply from Remus
Dear Ben
Thank you for taking the time to share such detailed feedback. I’m glad to hear that Jay was able to listen, identify the issue quickly, and give you confidence that this will be resolved.
If you need anything further or if anything changes, you’re welcome to contact us directly.
Kind regards,
Holly
Central Services
Tanweer really helped with an account…
Tanweer really helped with an account issue and followed up to confirm it’s resolved quickly without being chased.
26 November 2025
Unprompted review
Reply from Remus
Dear Paul
Thank you for your feedback. It’s great to hear that Tanweer was able to resolve the account issue quickly and follow up without needing to be chased. I’ll make sure your comments are passed on to him.
Kind regards,
Holly
Central Services
Excellent support
After receiving some confusing charges for our property, Tanweer was incredibly helpful with clarifying why I had received multiple bills, the reason behind each charge, and the amount I was actually required to pay.
Tanweer was very polite and provided exceptionally clear communication, with the situation being clarified within minutes.
26 November 2025
Unprompted review
Reply from Remus
Dear Tom
Thank you for sharing your feedback. It’s great to hear that Tanweer was able to clarify the charges so clearly and resolve the confusion so quickly. I’ll make sure your comments are passed on to him — it’s exactly the level of communication we aim to deliver.
We really appreciate you taking the time to let us know.
Kind regards,
Holly
Central Services
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