Remus Reviews 1,687

I would like to thank the team for their help in explaining a very complicated service charge budget. Everything was broken down clearly and patiently, which made a big difference and helped me finally understand it.

I also want to give special thanks to Anup Parmar, Regional Manager, who stepped in to resolve an ongoing leak issue that I had been dealing with for over a year. Once Anup became involved, the matter was handled and resolved, which I really appreciate after such a long wait.

Thank you, Anup, for your support and for seeing this through to a resolution.

The worst management company to exist in the UK. Remus attempted to take residents to court over invoices that were entirely their own error. These were later cancelled, court letters withdrawn, and an apology issued. There is no internal communication between account managers and the accounting teams. Residents are constantly have to chase them to correct repeated billing mistakes.

Appalling customer service.

Remus consistently charge for services that they don’t provide. Never reply to emails. They have managed our development for over a year but still haven’t employed any staff and use that as an excuse for not being able to respond to emails and queries!

Previously I have given good reviews which centred around their representative/ site manager
However he has been promoted and his replacement was terrible and has now left
It's virtually impossible to get through on the phone which just rings
On the rare occasion you do get through and leave a message - no-one returns your call
Major works have been planned for our block of eight flats however nobody has actually spoken to us the leaseholders - of course we don't matter only getting money off us does
I really hope Leasehold is abolished

Really appreciate the efforts of Anup Parmar in your Birmingham office to arrange and get our EWS1 completed.

The single worst property mismanagement company we have ever had the misfortune to deal with. We had a good one. Remus bought them out so we got stuck with them. They’ve steadily ramped up their charges, added extra mysterious double charges that they hoped we wouldn’t query and that they can’t explain, and have done literally nothing to earn any of it. The flats have gone from needing a bit of tlc to out and out slums under Remus. It’s heartbreaking and affects everyone living there, plus us as owners. The new area manager made excuses, promised the earth and is as bad as our previous mismanager who they’ve finally stopped protecting and sacked. STEER CLEAR!!!

Remus credit control! Awful! Just put a late payment charge of £50 on my account for service charges even though i pay monthly as per my lease agreement. I have never missed a payment. Emailed them several times but no response. Second time this has happened but this time they are stating next stage will be debt recovery and a further £120 charges. The incompetence is astounding.

I am a homeowner at St Peters Place, Salisbury, and the management by Remus.uk.com is quite simply scandalous. We are forced to pay a substantial annual service charge for what amounts to systematic neglect and predatory billing practices.

Financial Malpractice and Excessive Demands:

The financial conduct of this company is appalling. We already paid our annual service charge in August, yet we have received letters demanding the entire 2026 service charge be paid before January 1st! This demand for money years in advance, while simultaneously providing a sub-standard service, demonstrates where Remus’s priorities lie: cash collection, not property management. This echoes the widely reported complaints of residents on other estates who cite being constantly overcharged, sent threatening letters, and billed for charges that are "unfair and disproportionate."

Zero Value for Money on the Estate:

The service we pay for is non-existent. Our service charges are meant to maintain the communal areas, yet:

Amenities: The promised children's playpark is not fit for use.

Maintenance: Numerous communal areas of the estate are visibly neglected.

Basic Sanitation: The dog waste bin is frequently overflowing, creating an unsanitary and deeply unpleasant environment for residents.

We are forced to pay fees for a fully maintained estate, but what we receive is a neglected site and unusable amenities.

Negligent Service and Communication:

Our experience aligns perfectly with other negative reviews of Remus Management. There is a total lack of accountability. They are notorious for ignoring emails, refusing to return phone calls, and failing to address formal complaints. It is clear they are focused on chasing residents for money—even years in advance—rather than investing time or effort in maintaining the property they are paid handsomely to manage.

They are a property management company that charges premium fees for a negligible service, leaving residents in neglect and engaging in questionable financial demands

Grace was very helpful and I had my queries answered quickly.

Great customer service by Tanweer. Their service is always prompt, courteous and always goes the extra mile in assisting customers.

Thank you!

Regards
Jonathan

I contacted Remus as I had received a penalty charge for being slightly behind on paying my service charges. I felt the penalty charge was excessive under the circumstances, but strictly speaking it was overdue. I try my best to keep on top of things financially, and was frustrated that a small debt was made larger, but I made my point and my next monthly standing order put my account back in credit, which the Accounts Team kindly confirmed. Then a few days later they unexpectedly contacted me to say they had reversed the penalty charge. I was grateful as every bit helps, and appreciated the gesture as it takes a long time to make money to cover all of today's bills, but it often seems like a blink of an eye for the money to go. I'm not sure who was involved to what level, but I'd like to thank Tanweer, Jay C,and Natasha from the Accounts Team, and Louise Pond, the Property Manager (whom I suspect had the most to do with writing this charge off).

Tanweer was very helpful and easily solved my issue.

Regret buying one of Remus properties. We’ve contacted them, along with other tenants in the building about fixing the front door issues. Second year running SAME PROBLEM. Last year it took them FOUR months to’ fix’ front door to building.
AVOID REMUS. Appalling service.

After years of struggling to get responses, we have a Building Manager who is really approachable and goes out of her way to sort issues out, even when they are not necessarily her responsibility. Kiera has been excellent so far and so friendly and understanding. A breath of fresh air. Feeling a lot more confident things will get done with Kiera at the helm.

Tanweer is so professional, helpful, he listens and understands exactly what is needed to be done to help. Which is a great help. I've had help from Tanweer before he is excellent.

Tanweer was ultra helpful and dealt very efficiently and friendly

Very interesting that I wrote a review in April 2023 praising them.

Since that time, they have not invited the residents to a general meeting, which they hold annually, according to their website. Well no they don't.

Poor planning, poor management, poor engagement with the residents who no longer have a voice on this estate that they manage with our money.

Just an update. I raised a formal complaint. The response I got lay the blame fairly and squarely on Fexco, who own Remus. I will write to the CEO then!!

I own a few 2 bed flats in Tamworth Staffs I have just received Remus charges for the upcoming year 2026 these are twice the price of any comparable unit in Tamworth I will be starting enquiries into this extortionate cost has anyone else whose property is managed by Remus found that fees are almost double

I was supported by Tanweer to resolve issues on my account, Tanweer was supportive , patient and understanding , thank you

Responsive attentive and prompt answers and resolution to my enquiry