Rentalcars.com Reviews 

Never never ever trust them. They are scams.

rented an enterprise car through rental cars - returned car early was told by enterprise we would be refunded for days not needed. Contacted rental cars customer service very unhelpful had to complete a form to raise issue- contacted today advised no refund for the days unused but they could give me a discount on next booking - I will never book with this company again - avoid and go with reputable company

WE HAVE LOST $1500 AUSTRALIAN.
CAR RENTAL.COM AND NOLEGGIARE ARE SCAMMERS.
We are from Australia and booked a car through RENTALCARS.COM with NOLEGGIOARE in Malpensa Milan in September.

So many issues.
1. We waited 90-minutes for the shuttle pick up at airport and then a 90-minute wait to be served at the shed that doubles as an office. The staff are slow. There were lots of unhappy customers (including Italians) that were complaining about the smaller car size other than one they booked and cars were filthy.

2. Noleggiare offered us expensive insurance which we refused as we have travel insurance that covers excess. ( dont tell them that though ). And they asked for a holding deposit of 600 euro which they said would be reimbursed on drop off.

They gave us a list a mile long of pre-existing scratches and damage on the car. We took our own video and photos anyway but i couldn't believe how damaged it was already on pick up.

At the end of the rental period we had not incurred any further damages at all and filled the tank on drop off.

When we dropped off the car the shuttle bus pulled in quickly behind us and a guy grabbed our bags to take us to the airport straight away. I asked if we need to go to the office and they said no.

In the next 2 days they had taken 930 euro ($1500 AUD) out of our bank account. No explanation. No paperwork.

When we complained they finally sent us a list of minor scratches which we definitely did not make and some photos which were taken underneath the car!!! When we complained they sent us a bogus document with my forged signature stating we accepted the damage, which did not happen.

RENTAL CAR .COM were no help and told us to deal with NOLEGGIARE direct which we have been doing, to no avail. Steer clear of RENTAL CAR .COM also as they obviously don't care that customers are scammed every other day. My Italian friends are so embarrassed this has happened in their country.
DO NOT USE THESE COMPANIES IN ITALY.

Very poor experience with rental cars.com We were booked with green motions and made a payment with a debit card. The company told us they don’t take debit card so we had to pay a penalty of £220. When we called the agent, they were extremely unhelpful and told us we don’t have any other options. On top of the nearly £100 for 4 days, we had to pay the penalty of £220. Extortionate, unhelpful and poor service. Will not be using again.

Very rude and unhelpful customer service, I had already a paid car booked in Ancona airport and when I went to pick up was told that was no booking.
Called them straight away but not help was given, and their staff were extremely rude.
At the end I was left stranded at the airport, and had to spend over 100 euros for taxi and hotel.
Will never use it anymore.
Scammers
Booking 738426101

AVOID!!!!!!!!...

This is probably the first review i've ever written but the manner in which these guys are ran is a joke. Picked-up car which wasn't fit for purpose from rent-a car and returned it, no issues. However these guys have refused to refund me its, apparently its still being investigated despite me providing confirmation from the dealer about the car, ITS BEEN WELL OVER 1 MONTH, HOW DIFFICULT IS IT TO CONFIRM THIS... PLEASE DO YOURSELVES A FAVOUR AND AVOID THIS COMPANY..

I booked a car through Booking.com. When I showed up at the rental place in Miami, the guy was late by 30 minutes. He wanted me to pay an additional $200 for SLI insurance, which I had already purchased through my usual UK insurance company. He said they did not accept non-US insurances. My friend offered his AMEX, which comes with insurance, but he said, "his name wasn't in the reservation, therefore he couldn't use his." I called booking customer service right away, and you get bounced from one agent to another. I had to wait until the end of the rental to file a claim, then I received a response saying, "I should've contacted them on the spot," which I did. While their T&C state you need mandatory SLI, it doesn't state it has to be US based so clearly a scam. They clearly don't communicate with each other. In the end, I had to open a credit card dispute. Stay away from this company if you want to avoid headaches.

Just a broker, which you can not get old of if there is an issue when collecting the car.

We had to pay extra after the company refused an Amex and a debit card. Looking the the paperwork they sent it does not specify what cards they accept.

Will stick with enterprise next time

Misleading booking. They quoted a total price but this excluded one way rental, despite the rental being booked as one way. Poor customer service follow up too.

The rental process was Ok, but I made the mistake of getting their unnecessary insurance. They say you can cancel it but then they became unavailable, then they asked me for the receipt of the insurance I did get with the rental company, and then they started bouncing me from clerk to clerk claiming they can't open the file, made me save it as a PDF, JPG, take screen shots, and generally make a fool of myself. I ended up writing them to either give me the refund or never contact me again and I'll simply write my opinion of them as a review - and here it is...

Do not use, go direct. We arranged a hire car with full insurance on Booking.com who apparently use this company although you are never told this. Booked and paid for a hire car including full insurance, the best they offered. Upon collecting the car from Pisa Airport, Italy we were told the insurance we purchased is not allowed. We either had to buy their insurance or put a deposit down of £1500.00. We had luggage and children and wanted to get out of the airport so paid £209.00 for their insurance, absolute scam. We tried to get Hertz but no cars available, we were stuck with Goldcar. Be very careful using them. Book direct no need to let this company earn a commission when they are not transparent.

I had booked a car but incorrectly entered 8am instead of 8pm I cannot get a reply on the phone and they have kept my money (over€500) Goldcar cancelled the booking and wanted €1900 for another car. DO NOT USE THIS COMPANY OR GOLDCAR THRU THEM

Paid for the car. Arrived at rental office on time and manager informed me that my car was not available. I could only get a smaller car but I will have to pay to them directly and reimburse money back from RentalCars. I could not get money back.

Rentalcars.com are a scam beware ... I was 1hr late as BA flight London to Milan was late and they cancelled my booking and left me stranded late at night in Milan...and refused to give me a refund. In short, stay away from this scam. I had paid for the car if late (due to BA) its my car I paid for it. So they made double from this scam and maybe there was no car anyway.
Beware.
Professor Yannis Pitsiladis (Frequent traveller)

Worst customer experience ever, and I’m an old fart! It took about a dozen calls to realize that the customer help line is completely systematically broken. In fact the German number even tells you up front that it has been shut down indefinitely before cynically moving on to offer various numbered options. If you opt for an English operator, you’re again led through various options before being told that you’ve called outside operating hours. Spoiler alert: you get this message even during operating hours!
The only hope is the chat function. The people are very nice and apologetic and so forth, but this company owes me a four figure sum for a claim they approved. I just want to see those numbers on my account balance. I can’t put all of the „excuse me sirs“ and „I understand your frustrations“ in the bank. I just want my money. Never again booking.com never again rentalcars.com. Stay away from these companies if you know what’s good for you.

Update: I did actually get my money on the date they said they’d transferred it, so no problem there. The real problem is with the customer service system. It should not have taken dozens of phone calls and two weeks to get this sorted out. My advice to users of the service is: don’t bother trying to get help over the phone. Go straight to the chat function. My advice to the company: if you want a telephone help line, make sure it’s up and running during the hours advertised. Otherwise, just eliminate it entirely. It not only adds zero value, it just pisses off your customers.

I do not recommend using this service. I rented a car and my deposit has not been returned for the fourth month (€230), I contacted customer support, they corresponded for a very long time, asked for additional documents, I sent everything, in the end they said: we can't help. it's just terrible, so much of my time was taken and with zero results

Horrible experience. I had an issue with the rental (they didn't accept payment with phone and this wasn't clearly indicated in the info sent by the car company).
The car company confirmed that they were cancelling the booking without charge, but RentalCars kept the ampunt paid for themselves.
So it would have been much better to rent without having rentalCars as intermediary. RentalCars that's a great way of retaining customers!

On 12 July 2023, I arrived at Centauro for my rental booking made previously through rentalcars.com, but was refused due to no credit card, despite renting with a debit card before (as per T&C's). Centauro asked me to contact you as you held the funds. I contacted your customer support 3 times on the day, and Sophia -among others- tried to resolve it with Centauro, but they all received no response.

Sophia suggested rebooking with a 3-day cancellation fee, refundable after the rental. Unacceptable, given Centauro's refusal of my debit cards (Revolut and Bank of Ireland). Sophia said I could file a claim after the rental ending on July 29th. Which I am here doing now...

Centauro's refusal to accept debit cards may have been influenced by discriminatory reasons related to my nationality, since they asked to see my passport first before advising whether i could have a car or not. This ruined my day and vacation plans.

Cherry on the cake: rentalcars refused to refund me the booking by rejecting my bank dispute for months!!!
A total fraud!!!

I have the worst ever car rental experience with them. I did my reservation through rentalcars.com to Italy Car Rent To tell you the truth, wizzair (their own partner!!!!) gave me a hint in email that I am in contract with ICR and should not be suprised if their service or policy is overpriced/rip off/bad service. Unfortunately I did not have a credit card and they had not ("could not") accept my debitcard or cash for the deposit of EUR500. They give me a UK phone number of Rentalcars to talk with my manager and of course noone answered the phone. Instead, I needed to buy a zero policy insurance for EUR 231 which would have been EUR 60 online. Thanks for ruining the first two days of my vacation with your rude attitude.

Warning for all those considering booking with this company... be very careful. The customer service is appalling. They will not issue refunds even if you are entitled to one. Go direct to the rental company - they are directly far more accommodating and have better customer service. I will never use this company again and feel totally conned by them.