Renew and Sustain Reviews 

111
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Great Service! Our energy contracts were due for renewal and Renew and Sustain were able to offer a reduction in our current costs. They were very knowledgeable, and gave a 1st class service. Would hi... See more

Company replied

Rated 5 out of 5 stars

I had Emini call and speak to me regarding our energy contracts, she explained how the company works, and after I sent over our last bills, she went away and came back to me with some quotes the same... See more

Company replied

Rated 4 out of 5 stars

Really helpful and made it easy for us to get a new energy contract sorted. Can be a little pushy with their expectations with getting documents sent to them.

Company replied

Rated 5 out of 5 stars

Matt gave us a call when we were in our renewal window. Straight forward, easy to do and very transparent and polite throughout. No aggressive sales tactics like other brokers use! It'll be a few year... See more

Company replied

Company details

  1. #27 of 35 best companies in Green energy supplier

Written by the company

A leading UK consultancy specialising in renewables and sustainability. Helping to protect the future.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

111 reviews

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Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(111)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

At last - a professional Energy Broker!

We are a manufacturing company that uses approximately 700,000 KWh per annum and we discovered Renew and Sustain by accident, but it turned out to be a nice accident as they helped us to secure a very good deal in the current volatile and uncertain energy market.

We were already talking to energy companies directly and also trying to deal with a couple of energy brokers who did little more than apply a lot of pressure and add a level of paranoia and confusion to an already problematical transaction.

Guy Jones called us at the beginning of August to introduce Renew and Sustain and to see what our situation was.

We got talking and he took some details from us and passed our details on to Joe Edwards so that he could talk to energy companies and present some quotations to us.

Renew and Sustain proved to be completely different to other energy brokers that we had been dealing with. They are friendly, easy to talk to and not in the slightest bit pushy. They listened to us and took on board our needs and presented a solution that minimised our exposure to fixed daily costs when compared to other offers that we had received, whilst also being competitive in terms of day and night rate per unit.

We have just received our welcome letter from Danii Atkin.

Guy is now our account manager and Renew and Sustain are even dealing with the termination of our old contract with our old supplier so that there are no loose ends.

We highly recommend Renew and Sustain!

30 August 2023
Unprompted review
Rated 5 out of 5 stars

I recommend Renew & Sustain!

I have worked with R&S in a professional capacity for many months now. Danii and Joe are fantastic business leaders and I look forward to watching Renew & Sustain flourish.
They see the true value of investing in their workforce, developing a culture of reward and respect, which bodes well for the future.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

The Renew and Sustain team

The Renew and Sustain team, particularly Joe Edwards, took the time to get to know our business energy needs. He and Dani even took the time to visit our factory even though it's 150 miles from their base. They then applied their expert knowledge and skills to our benefit. This has resulted in very significant energy price reductions in both the immediate and medium term. Furthermore, they were able to help us with our commitment to help us reduce our carbon footprint

6 April 2023
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

First of all let me say thank you for the great feedback. At Renew and Sustain we pride ourselves in the time and dedication each agent puts into their customers. It was no issue at all to visit the site and we think its important to provide the best package possible to understand your energy requirements first hand. Ray it was a pleasure, please do not hesitate to contact Joe at any time.

Rated 4 out of 5 stars

Friendly, professional service

Friendly, professional service and kept me up to date.

1 April 2023
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Hi Jane, thank you for the great review, we would love to know what we could do to take this from a 4 star to a 5 star review. Please feel free to contact your account manager or email info@renewandsustain.co.uk

Rated 5 out of 5 stars

Renew and Sustain Review

I would 100% recommend Renew and Sustain.
From a professional point of view as a Recruitment Consultant, Renew and Sustain are an absolute pleasure to work with and a very valuable Client.
They offer a fantastic working environment and invest their time in every single staff member to ensure they retain them.
I would have no hesitation recommending this company as an extremely good employer.

13 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Julie provided a very professional service and continued to maintain communication throughout bringing us to a very successful conclusion.

20 February 2023
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

GF thank you for the review, Julie is an amazing account manager. Ill be sure to let her know of your kind words. If you ever need her just call her direct line or drop her an email. Thank you again GF

Rated 5 out of 5 stars

Martin Perry was very helpful and made…

Martin Perry was very helpful and made our transition very smooth and easy. He explained everything in full detail and there were no hidden charges and he got us the best deal on the market. It was and still will be a great pleasure to continue working with Martin.

16 February 2023
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Thank you for the review Gillian. Martin can come out and see you from time to time if you require anything else or want someone to cast their eye over everything. We pride our selves on the level of service we offer above and beyond your standard consultant. Martin will be delighted to hear your review. Thank you again.

Rated 5 out of 5 stars

Excellent service - would highly recommend

I spoke to Martin Perry when looking to renew my Electricity supplier. Martin was incredibly helpful and knowledgeable. He was not at all pushy (which is often the case with utility brokers) and was happy that I do things at my pace.

16 October 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Thank you for the review. Martin is great at his job and really goes the extra mile for his clients. I will be sure to let him know of what you have said. Thanks again R&S

Rated 5 out of 5 stars

Great Experience

Julie is so helpful, nothing is too much trouble for her she is always in contact with you and sorts any problems out for you straight away

9 December 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Its great to hear your feedback Sandra. Hopefully you never have any issues but Julie will always be there to support you. She will be in touch periodically throughout your agreement to check in and ensure everything runs smoothly. Thank you for the great feedback.

Rated 5 out of 5 stars

Great Customer Service

Julie has been extremely helpful and informative and has answered queries promptly. Both Joe & Julie have been been a pleasure to deal with and it is good to know that they are there to assist rather than an anonymous person at the utility company.

26 January 2023
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Hi Steph, thank you for the great review. We pride ourselves on the dedicated service of our account managers. I will be sure to let them both know. Thanks again

Rated 5 out of 5 stars

Simple, efficient and professional

Dead friendly and approachable, nothing is out of the question when I need it. Joe Edwards and Danii Atkin constantly keep in touch with me whether its feedback, tenders or anything customer service related Renew & Sustain are well represented and a joy to work with!

20 January 2023
Rated 5 out of 5 stars

Gas contract

I had interacted with Julie and Joe Edwards, they are really helpful to secure the best deal for our gas contract. Their support is highly commendable and appreciated.

13 July 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Thank you for the glowing review Jinson, our consultants are very passionate about what they do and always go above and beyond for their clients. I will be sure to pass on your message.
Thanks again.
R&S

Rated 5 out of 5 stars

Great service

Great service. Joe found us competitive rates and he was very helpful throughout. Highly recommend.

3 August 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Hi Suzie, thank you for the great review. Your account manager will be there throughout the duration of your contract so we will continue to help. Thanks again R&S

Rated 5 out of 5 stars

Great Service

Renew and Sustain were a great help in organising our electricity contract renewals. They managed the process with speed and efficiency and went out of their way to get us the best deal and identify further savings.

24 May 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Thank you John for the great review. We love to hear all the great feedback we get from our clients. Your accounts will be monitored throughout the duration of the agreements and we will continue to search for any other savings that maybe available. Thanks again.

Rated 5 out of 5 stars

Fantastic service

Fantastic service - saved us a considerable amount on our water bills. Very easy to do. Would highly recommend.

28 April 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Thank you John for your great review. Your personal account manager will continuously monitor the water throughout the duration of the agreement to keep the costs down. Its a great feeling to save money in todays markets. Thanks R&S

Rated 5 out of 5 stars

Great company, very friendly and easy to work with.

After the wasted time spent answering 100's of calls from other companies all promising the best prices, Renew and Sustain came back with an excellent package. Their quote at this time of uncertainty in the energy market was spot on. They also offered to recover costs that had been paid on VAT and Climate Levvy charges that had been made erroneously.
The staff were easy to talk with and never pushy, they did the work in a polite and very professional manner.
Many thanks for the help in making it a pleasant and rewarding experience doing business with you.

23 March 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Thanks Paul, Its great to hear such positive feedback. Thank you for your business we will continue to support the charity in anyway we can. Renew and Sustain

Rated 5 out of 5 stars

Joe was great from start to finish

Joe was great from start to finish, he explained everything in small detail and what would happen next. In a world of scams and problem he is a shining light and we are happy that he is helping us move forward

16 March 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Thank you Glen for the great review. We are so delighted that we managed to get so much money back for your organisation and procure you a fantastic package moving forwards as well.
Joe is great at what he does so make sure you stay in touch with him throughout your contracts if you require any further assistance. Thanks again.

Rated 5 out of 5 stars

Excellent service

Joe Edwards obtained for us some excellent gas, electricity & water deals. He was extremely quick in his responses to our questions. Additionally, he took on the challenge of finding deals for two additional meters once the markets became more volatile and secured rates that we were happy with. Thank you.

1 March 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

We are pleased you managed to find the right package for your business. We always strive to get the absolute most out of any situation to allow you to stay competitive.

Rated 5 out of 5 stars

They instantly put me at ease and were…

They instantly put me at ease and were very knowledgeable. Looking forward to our costs coming down.

24 February 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

The energy market can be a confusing place so we are pleased to hear that you found your consultant very knowledgeable. In a rising market any cost savings are amazing! Please stay in touch we will continue to advise you throughout your agreement.

Rated 5 out of 5 stars

Great service

Renew and sustain have done a great job advising us on our gas, electricity and water contracts. They explained everything in an easy to understand manner have made us some great savings. Thank you

24 February 2022
Unprompted review
Renew and Sustain logo

Reply from Renew and Sustain

Thank you for choosing us to help arrange your utility agreements. We will continue to advise you throughout the duration of your agreements. In addition to this we will validate all your bills to ensure you are always paying the right amount. Again thank you for choosing us.

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