Every Thing OK. But the price for expedition the Pass Card Ticket CIS - A Week for Transport in Roma - for France is more expensive.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If we could give a rating of zero, that would be too good for them. First of all, let me point out that they are extremely arrogant when replying to reviews at this site, which is an indication they h... See more
I booked a tour of Hamburg for my teen daughter and her guide Sabryna was fantastic. She had a wonderful time and felt very comfortable traveling with her and learning about the town's history while a... See more
I've been to a 3 different tours in Hamburg and they all have been great experiences! Tours are very different one from the others, all of them very interesting and I got to know Hamburg much bett... See more
Company replied
Company details
- Tour operator
- also in
- Travel deals
Information provided by various external sources
Wir sind die erste deutsche Buchungsplattform für die Vermittlung von individuellen deutschsprachigen Touren, Führungen, Ausflügen, Stadtrundfahrten, Tickets ohne Warteschlangen und weltweiten Flughafentransfers. Alle Ausflüge buchen Sie bei uns direkt beim Anbieter. Ein Tourguide ist vor Ort verwurzelt und kennt die wahren Insidertipps. Suchen Sie sich aus über 25.000 Angeboten in mehr als 110 Ländern der Welt den perfekten Ausflug zu Ihrer Städtereise, Pauschalreise oder dem Wochenendtrip mit einer größeren Gruppe aus. Mit uns können Sie einfach mehr von der Welt sehen!
Contact info
Huestraße 6, 44787, Bochum, Germany
- 0234 - 91 55 6 31
- kundensupport@rent-a-guide.de
- rent-a-guide.de
4.3
Excellent
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from rent-a-guide
Hallo Christiane,
vielen Dank für Ihr positives Feedback.
Es freut uns, dass Sie der vermittelte Guide begeistern konnte und Sie eine tolle Tour genießen konnten.
Wir hoffen, Sie hatten einen schönen Aufenthalt in Florenz.
Herzliche Grüße
Annika Appel
Easy and fast
6 April 2017
Unprompted review
Reply from rent-a-guide
Hallo Heide,
vielen Dank für Ihre 5 Sterne Bewertung.
Es freut uns, dass Sie mit dem Buchungsprozess zufrieden sind und Sie Ihre Buchung einfach und schnell abschliessen konnten.
Wir hoffen, Sie hatten eine schöne Fahrradtour.
Herzliche Grüße
Annika Appel
super service
19 March 2017
Unprompted review
Reply from rent-a-guide
Hallo,
vielen Dank für Ihre 5 Sterne Bewertung.
Es freut uns sehr, dass Sie mit unserem Service zufrieden sind und hoffen, Sie auch in Zukunft mit weiteren Buchungen begeistern zu können.
Wir wünschen Ihnen für Ihre Venedig Reise eine tolle Zeit.
Herzliche Grüße
Annika Appel
Great way to get to know Barcelona!
We booked a guided bike tour in a small group. Michelle was a fantastic guide. She showed us all interesting placec and explained evereyting in a comprehensive manner so it was easy to get the big picture how the different influences on the cities development are linked.also she gave us a lot of hints and tips where to go for having dinner or go dancing. It was fun to follow her on the bike while she was picking the best route for us where we could see everthing and still it hasnt been too crowded. I really recommend this tour, its a relaxed and fun way to get to know Barcelona.
19 March 2017
Unprompted review
Reply from rent-a-guide
Hello Kerstin,
thanks for your nice recommendation.
We are glad to hear that you had a great time in Barcelona and that the mediated guide was able to show you the best route with a lot of
inside tips.
We would be glad if you use our service again.
Kind regards
Annika Appel
Day trip to Aid Ben Haddou
Well arranged trip. Imad the guide took good care of us and made this trip a great experience. After a couple of days in Marrakech we enjoyed the nice scenery outside Marrakech very much. The 4x4 Toyota was very comfortable.
5 March 2017
Unprompted review
Reply from rent-a-guide
Hello Silvia,
thank you for your nice recommendation.
Its good to hear that you enjoyed the tour and the guide.
We are happy you had a great time in Marrakech.
Kind regards
Annika Appel
Reply from rent-a-guide
Dear Yousif,
thanks for your good review.
We hope you had a good stay and would be happy if you use our service again.
Best regards
Annika Appel
Booking the tour was fine - unfortunately lack of bookings meant the tour was cancelled - the option to automatically do Saturday ( in German) would have been good
Tour cancelled due to lack of bookings
2 December 2016
Unprompted review
Reply from rent-a-guide
Dear Mr Pettit,
thank you for your response.
We would like to apologize for this discomfort.
We are very sorry that the tour was cancelled by the local provider. Unfortunately we could not reach you by phone so we had to write you an email.
Of course you will get your money back. Our accounting department is already informed.
We hope that you had a good time at Hamburg.
We are looking forward to hearing from you for your next travel.
Best regards,
Sarah Westhoff
Super bike tour
We choose the Mauer bike trip. It was a great experience. A small group of five persons and
with Steffen as a fantastic guide. His knowledge of Berlin and the history if the Berlin wall was amazing. Our best recommendations
17 October 2016
Unprompted review
Reply from rent-a-guide
Dear Javier Belda,
thank you for your 5-star review.
We're glad that you are happy with the mediated guided bike tour.
Best Regards,
b.o. Julia Brückner
Interesting
It was a really interesting tour. Everyone who loves beer should take it. Mainly they explain you the Hamburg craft beer history, besides methods of production and curiosities. You taste 7 differents kinds of beer, all of them are from Hamburg and I'd say that it's worth it.
15 October 2016
Unprompted review
Reply from rent-a-guide
Dear Javier Belda,
thank you for your 5-star review.
We're glad that you are happy with the mediated guided tour.
Best Regards,
b.o. Julia Brückner
Rally nice guides!
I've been to a 3 different tours in Hamburg and they all have been great experiences!
Tours are very different one from the others, all of them very interesting and I got to know Hamburg much better than visiting places by myself.
The three guides have been really nice and friendly!
And it's good the variety of languajes so more people get to understand.
8 October 2016
Unprompted review
Reply from rent-a-guide
Dear Patry Diez,
thank you for your response.
We are very pleased that you could enjoy great experiences at Hamburg regarding to the tours.
Best regards,
i.o. Sarah Westhoff
Marvellous Tour
The city tour with Veit was, in onw word, AMAZING. We really enjoyed it to have a quite private group of just the 6 of us rather than 15 or 20 people. It was extremely informative and entertaining. We can really recommend exploring prague with Veit!
8 October 2016
Unprompted review
Reply from rent-a-guide
Dear Julia Franke,
thank you for your response.
We are very pleased that you could enjoy an amazing tour through Prague.
Thank you also for your recommendation.
Best regards,
i.o. Sarah Westhoff
Great service
The tour with our guide, Mr Tilman, was absolutely fantastic.
Booking process on the web was very easy, and the guide easy to find, with yellow umbrella, as stated in the information e-mail.
We have seen and learned alot about a part of Hamburg, that we would normally not visit on our own. Thanks for a perfect organization and perfect tour!
2 October 2016
Unprompted review
Reply from rent-a-guide
Dear family Janssens,
thank you for your response.
We are very pleased that you could enjoy a great service on rent-a-guide.
It is nice to know that you could learn and see a lot of Hamburg.
Best regards,
i.o. Sarah Westhoff
Walking Tour in the Shrine Our Lady of Fatima
Rent-a-guide didn't communicate with our supposed to be tour guide. RAG sent us Voucher # but did not confirmed with the tour guide that will bring us to the site & this is what we got, fully dissatisfied.
1 October 2016
Unprompted review
Reply from rent-a-guide
Dear Janus Antonio,
thank you for your response.
We would like to apologize for the discomfort.
We are very sorry that the local provider did not confirm your booking. We would like to tell you that we already contact the local provider to find out what was happend.
Of course you will get your money back. Our accounting department is already informed regarding to your refund.
Best regards,
i.o. Sarah Westhoff
Reply from rent-a-guide
Dear Erik Jansen,
thank you for your rating.
We are happy that you could complete your booking easily.
We wish you a nice trip to Berlin.
Best regards,
b.o. Sarah Westhoff
fantastic day
Great service,great advice,top tips,excellent value would recommend to anyone great way to explore Lido
24 August 2016
Unprompted review
Reply from rent-a-guide
Dear Brendon Scifleet,
thank you for your rating.
We are happy, that we could arrange you a nice day in Lido.
Best Regards,
b.o. Julia Brückner
Worked Perfect!!
Booked the night before and everything work! Meeting Point as mentioned, perfect guide during the tour......happy to recommend that tour!!! Was a pleasure!!
19 August 2016
Unprompted review
Reply from rent-a-guide
Hello Andreas Z.,
thank you for your response.
We are also thankful regarding to your recommendation.
We are loooking forward to hearing from you for the next trip.
Best regards,
b.o. Sarah Westhoff
easy to book
Easy to book although the cranky lady on the bus wanted to know why we had not printed out our tickets. I told her it was not possible
18 August 2016
Unprompted review
Reply from rent-a-guide
Dear Peter Moore,
thank you for your assessment.
We are happy to hear, that the booking process had been very easy for your.
Normally this tour operator does not accept a mobile booking confirmation.
Best Regards,
b.o. Julia Brücker
Great craft beer tour - easy to book and hard to forget.
Great guide , great fun and great beer. What's not to like?
15 July 2016
Unprompted review
Reply from rent-a-guide
Dear Mr Vageskar,
thank you for your positive feedback.
We're happy that you could enjoy the tour in Hamburg.
Best Regards,
b.o. Julia Brückner
Reply from rent-a-guide
Hallo Ursi,
vielen Dank, dass Sie sich die Mühe gemacht haben, uns zu bewerten.
Schön, dass Sie mit unserem Service sehr zufrieden sind.
Wir wünschen Ihnen einen schönen Aufenthalt in Lissabon.
Herzliche Grüße,
i.A. Julia Brückner
Booking is only first step
Booking process seemed OK, payment proceeded as normal, but bike people emailed to say no English guide that day, notwithstanding their adverts. Could we change to the next day? We say OK, since when a deathly silence which has me worried. You say you help us find companies we can trust? The jury is out at the moment on Trustpilot.
9 May 2016
Unprompted review
Reply from rent-a-guide
Hello Bill,
thank you very much for your feedback on Trustpilot.
Please contact our customer service if you have further questions regarding the booked bike tour. We
will be happy to help you!
With kind regards,
p.p. Carolyn Mrotzek
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.