All the houses,you are proposed to me, are good, but I can contact any landlord. I can't see helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As others have stated they use old adverts make you pay £1 to view details only then to be told it’s let.. when I then searched the let property it had been let over a year ago.. absolute scammers the... See more
Company replied
i would not even rate it 1 star, from the start i was interested in a property and it was pay the fee of £1 for landlords details. No details were given what they did do was steel £35 out of my bank.... See more
Company replied
Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is... See more
Company replied
Company details
- #27 of 28 best companies in Property Rental Agency
Written by the company
Looking for your next rental property? Renthero is your best choice! At Renthero, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Renthero offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Renthero, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
United Kingdom
- info@renthero.co.uk
- renthero.co.uk
2.1
Poor
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i would not even rate it 1 star
i would not even rate it 1 star, from the start i was interested in a property and it was pay the fee of £1 for landlords details. No details were given what they did do was steel £35 out of my bank. They have been trying take money since the 24th April and constantly trying take money of my card and then managing to take £35. Now ive been sent the same reply twice with no evidence i signed up to anything just very sarcastic and disrespectful.
3 June 2026
Unprompted review
Reply from RentHero UK
Hello,
Thank you for your feedback. We are deeply sorry to hear about your experience and the frustration caused by the unexpected charges and communication you received. We assure you that it is never our intention to be disrespectful or sarcastic, and we take your concerns very seriously.
When you pay the initial fee, it unlocks a trial period on our platform, which automatically renews into a monthly subscription unless cancelled before the trial ends.
Additionally, as a property aggregator, we provide the available contact options for each listing, though occasionally a landlord may choose to deactivate a listing or remove their direct contact details if the property is no longer available.
Regarding the recurring attempts to charge your card, our system automatically tries to process the monthly fee if an active subscription remains unpaid. However, we want to ensure you have complete clarity and transparency regarding your account history.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Renthero Team
Rent hero is a scammed they advertised …
Rent hero is a scammed they advertised a house in my road with a different pictures in Essex please don’t waste your energy and money they’re scammers. Stay away from rent hero site.
29 May 2026
Unprompted review
Reply from RentHero UK
Hello,
Thank you for your feedback. We are very sorry to hear about your frustration regarding the property listed in your road, and we take concerns about incorrect listing information very seriously.
Renthero operates as a property aggregator, which means our system automatically pulls rental listings from various sources across the internet to help users find accommodation in one centralized place.
We absolutely do not tolerate fraudulent activity or inaccurate descriptions on our site. We want to investigate this specific listing immediately and have it removed if it is misleading. We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Best regards,
Renthero Team
Cancellation was easy once I found the…
Cancellation was easy once I found the email. I wasn't able to cancel myself and I was charged £35 for a service that I used once.
26 May 2026
Reply from RentHero UK
Hi Mary,
Thank you for your review! We are very glad to hear that the cancellation process was easy for you once you found our email.
While we are happy that our team could assist you, we are sorry to hear about your initial frustration regarding the £35 charge and that you experienced difficulties trying to cancel on your own. Our platform is based on a subscription model where the trial automatically rolls over into a standard monthly membership unless cancelled. However, we always aim to make self-service cancellation as clear and straightforward as possible within your account settings, and we appreciate your feedback on this.
We are truly grateful for your positive rating despite the initial hiccup. If you ever need our services again in the future, we would be more than happy to help!
Best regards,
RentHero Team
Property
Have heard from online or i think a TV add about renhero & they have great property's on there site, it was a shame that some of them where out of my budget range, but otherwise that that a allsome site & realy hope that the property that we pick we do get to see, cause it looks alsome thank you.
15 May 2026
Reply from RentHero UK
Hello Richard,
Thank you so much for your feedback! We are thrilled to hear that you are enjoying the platform and finding great properties on our site.
While we understand that some options might be out of your budget range, we aggregate a wide variety of listings to make sure there is something for everyone. We highly recommend using our search filters to narrow down the results to your specific budget and preferences.
We truly hope you get to view the property you have your eye on! If you ever need any assistance during your search, our team is always here to help.
Best regards,
Renthero Team
Misleading £2 Trial That Converted Into £35 Subscription
I signed up for a £2 trial believing it would provide access to direct landlord property listings. However, many of the listings appeared to already be available on free platforms such as Rightmove and Zoopla, and several were still linked to agents.
The trial automatically converted into a £35 recurring subscription after 7 days. Although the company states this was disclosed during signup and in confirmation emails, I personally did not fully appreciate that I was entering an ongoing subscription.
I cancelled the subscription as soon as I noticed the renewal charge, but my refund request was refused because the cancellation occurred after renewal.
Customer support responded professionally and confirmed cancellation, but I was disappointed that no goodwill refund or partial refund was offered given the circumstances and limited use of the service.
I would strongly advise future users to carefully read the subscription terms and cancel before the renewal date if they do not wish to continue.
21 April 2026
Unprompted review
Reply from RentHero UK
Hi,
Thank you for your feedback. We appreciate your detailed comments regarding the trial period and the transparency of our subscription terms.
Renthero functions as a property aggregator, collecting listings from various sources—including private landlords and agencies—to save users time by providing a central location for their search. Regarding the subscription, the terms of the trial and the automatic renewal are displayed during the sign-up process and included in the confirmation email to ensure users are informed of the standard rate once the trial concludes.
We acknowledge your disappointment regarding the refund request. Our policy generally limits refunds for subscriptions that remain active past the renewal date, but we take your feedback seriously and strive to ensure our support team handles every case with professionalism.
To review your case one more time and ensure everything was handled correctly, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Renthero Team
Don’t do it just go directly to the letting agents website
Misleading adverts just take you to an agents own website. I can look there I came to this site because allegedly you can deal directly with a landlord and cut the middle man out. This is just an additional 2-bit middle man.
9 May 2026
Unprompted review
Reply from RentHero UK
Hello,
Thank you for your feedback. We’re sorry to hear that the platform did not meet your expectations regarding the types of listings provided.
Renthero functions as a property aggregator, which means we collect listings from various external sources—including both private landlords and letting agents—to give users a broad overview of the market in one place. While many users find value in seeing these combined results, we understand your preference for direct landlord contact.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Kind regards,
Renthero Team
Scam I was check 100 of number always…
Scam I was check 100 of number always agency agents fu
ng laying people
1 May 2026
Unprompted review
Reply from RentHero UK
Hello,
Thank you for your feedback. We’re sorry to hear about the frustration you’ve experienced with your search.
Rentola functions as an aggregator, collecting property listings from various external sources, including both private landlords and agencies. While we provide access to these contact details, any further communication or the accuracy of the information provided by the listing owner is between the tenant and the landlord or agent. We do not represent these parties or control their response times.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Renthero Team
You are cloning adverts of properties…
You are cloning adverts of properties in Scotland, pasting it on your service, but saying its in Clacton-on-Sea, where im looking, then getting the public to pay to "message the landlord " , only for the landlord to tell me what the scam is you are doing. This is deception, mis-selling, fraud, and probably more....ive been worried for 24 hour's that you have my banking info...now ive had to order a new bank card.
29 April 2026
Unprompted review
Reply from RentHero UK
Hello,
Thank you for your feedback. We are very sorry to hear about your experience and the concerns you’ve raised regarding the property listings.
Renthero functions as an aggregator, collecting property listings from multiple external sources. While we conduct quality checks, we rely on the data provided by these sources. We take allegations of misleading listings very seriously and would like to investigate the specific property you encountered to ensure our platform remains accurate and to take any necessary action against the source. Regarding your payment information, please be assured that we use secure, encrypted payment processors and do not store full banking details internally.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply.
If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.
Kind regards,
Renthero Team
They are fraudulent establishment why…
They are fraudulent establishment why are they allowed in the country
24 April 2026
Unprompted review
Reply from RentHero UK
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your negative impression of our service.
Renthero is a legitimate rental aggregator that operates according to specific Terms and Conditions, which are presented to all users during the registration process. This includes information regarding our trial period and the subscription model. We strive to maintain a transparent platform for all our users.
To help review your case and clarify any questions directly, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Renthero Team
these people are not even worth giving…
these people are not even worth giving any stars. i was so unfortunate not to read reviews beforehand as it has cost me 35 pounds!!!!!!! for some fraud subscribtion these guys offer. and how dare you guys cancel my subscription via AI bot and then tell me now i can't ask for a refund????
21 April 2026
Unprompted review
Reply from RentHero UK
Hi Shivani,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
Our subscription terms, including the trial period, renewal conditions, and cancellation process, are outlined during sign-up and also confirmed in the email sent at the time of registration. However, we’d still like to review your account and the charge you mentioned to ensure everything has been handled correctly.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
I paid £2 last week to get a contact…
I paid £2 last week to get a contact number fir my sister HAD NO IDEA IT WAS A SUBSCRIPTION EVEN UNSUBSCIBED TO EMAILS STILL RECEIVING TO BEGIN WITH . LUNCHTIME TODAY £35 GONE OUT OF MY BANK ACCOUNT NO PERMISSION GIVEN TRIED TO CONTACT . IMPOSSIBLE LIVE CHAT 6 TIMES EACH TIME CHAT DISAPPEAR BEFORE EVEN GIVEN ANY DETAILS TRIED RINGING NO SUCH NUMBER IVE EMAILED TWICE NO RESPONSE. THEY ARE A THIEVING SCUMBAG COMPANY FEEDING OFF THE NEEDY . COULDNT EVEN CONTACT LANDLORD STAY WELL AWAY FROM THESE IF YIU VALUE YOUR TIME MONEY AND SANITY. IM GOING TO DO A CHARGEBACK WITH MY BANK AND REPORT AS FRAUD
Ive sent information requested and still no contact i HAVE REPORTED YOU TO ACTION FRAUD AND SHALL UPDATE MY CASE WITH THE NONSENSE THAT YOU PUT ON TRUSTPILOT TO MSKE PEOPLE THINK YOU ARE PROPER BEWARE PEOPLE STAY AWAY FROM THESE . THEY HAVE ALSO SOLD MY CARD DETAILS TO OTHER COMPANIES LINKED TO THEM IVE HAD TO CHSNGE ACCOUNTS FOR SAFEGUARDING MY CASH
20 April 2026
Unprompted review
Reply from RentHero UK
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating and concerning this must have been.
Our subscription terms, including the transition from trial to paid membership and the renewal conditions, are clearly outlined during sign-up and also confirmed in the email sent at the time of registration. That said, we’d still like to review your account and the charge you mentioned, as well as the issues you experienced trying to contact us, to clarify what happened and assist you properly.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly. Once we have your information, we’ll investigate this as quickly as possible.
Kind regards,
RentHero Team
Subscription money sat in pending in my…
Subscription money sat in pending in my bank £35. I am now in contact with my bank to make a dispute, as the phone number comes up as call ended. I used their chat option. Worse than useless. Sent an email no reply. I think they are frauds. Stay clear of them. They are still advertising.
19 April 2026
Unprompted review
Reply from RentHero UK
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must be.
We’d like to review your account and the pending charge you mentioned, as well as the difficulties you experienced contacting support, to clarify what happened and assist you properly.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
Fraudsters why would they attempt to…
Fraudsters why would they attempt to deduct £35 from my account? They make you pay £2 to view properties that don't even exist. Then later try to get funds from your account. Am flagging them till everyone knows
20 April 2026
Unprompted review
Reply from RentHero UK
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning this situation must be.
We’d like to review your account, the attempted charge, and the listing you mentioned to clarify what happened and assist you properly.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
Avoid at all costs this company. Total scam, beware!
TOTAL SCAM THIS COMPANY.
THEY COPY AND LIST THE SAME PROPERTIES AVAILABLE ON ALL OTHER WEBSITES (FOR FREE) LIKE RIGHTMOVE, ETC THEN ASK FOR A SUBSCRIPTION PAYMENT TO REVEAL THE LANDLORD CONTACT DETAILS, BUT THEY BASICALLY REDIRECT YOU TO THE ORIGINAL LISTING ON THE OTHER WEBSITES (AS THEY DO NOT HAVE ANY LANDLORD DETAILS) SO BASICALLY THEY GIVE YOU THE AGENCY CONTACT WHICH IS FREE IF YOU SEARCH THE AGENCY.
I HAV PAID FOR SUBSCRIPTION TO REVEAL THE CONTACT DETAILS FOR A HOUSE ONLY TO BE REDIRECTED TO ORIGINAL RIGHMOVE WEBSITE LISTING, THEN THEY WONT LET ME CANCEL THE 7 DAYS TRIAL SO THEY CAN CHARGE ME £35
PLEASE AVOID AT ALL COSTS.
REPORTED TO MY BANK AND POLICE THEY NEED TO BE SHUT DOWN
8 April 2026
Unprompted review
Reply from RentHero UK
Hi,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
We requested and received your contact details via Trustpilot’s secure system and have reached out to you via email. Unfortunately, we did not receive a reply.
As we explained in our message, our records show that your subscription was cancelled during the trial period in accordance with our Terms and Conditions, and no renewal fees were applied. Since the service was cancelled as requested and no further charges occurred, we would like to better understand the specific nature of your concern.
If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.
Kind regards,
RentHero Team
I cannot fault the assistance I…
I cannot fault the assistance I received from Nikki at Rent heroes customer services.
Nikki's communication skills are second to none and it was a pleasure to chat with her.
Thank you Nikki for all your help 🌟
16 April 2026
Unprompted review
Reply from RentHero UK
Hi Deborah,
Thank you for your wonderful feedback! We’re delighted to hear that our team provided you with such a positive experience.
We’ll be sure to pass on your kind words — it means a lot to us!
Kind regards,
RentHero Team
As many others on here I was scammed…
As many others on here I was scammed with losing £35 to these cowboys. Stay clear of this lot
3 April 2026
Unprompted review
Reply from RentHero UK
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning this situation must be.
We’d like to review your account to clarify the charge and ensure everything has been handled correctly.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
It's a con from a Danish based company
Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is a £5 fee to pay for a 7 day trial. If you read the small print, they will take £35 from your account if you don't cancel after 7 day. On further inspection, the property did not exist.
26 March 2026
Unprompted review
Reply from RentHero UK
Hi Barry,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
Our subscription terms, including the transition from trial to full membership, are outlined during sign-up. We’d like to review your account, the charges, and the property listing you mentioned to clarify what happened.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
renthero.co.uk SCAM
renthero.co.uk I subscribed for 7 days and paid 5 pounds. They did not ask me if I wanted to carry on the subscription and pay 35 pounds!!!!!!!! I did not subscribe for £35, but they took it from my bank account. I request a refund. Waiting for their response.
Also, the information they provided is inaccurate, and the property you showed me during my 7-day subscription is not available by following your links. So they scam people not only by taking £35 but also by failing to provide the information that, according to my 7-day £5 subscription, they should.
Please return my £35 to my bank account, and I will leave feedback on Trustpilot confirming that you are NOT scammers. Otherwise, your actions just prove that you are scamming me.
To avoid a situation where people get scammed by you:
1. Email confirmation should be required before allowing account creation and charging for a trial, as is standard practice across similar services.
2. The advertising banner should clearly state what happens when the trial finishes.
3. At the end of a trial, users should be downgraded to a free plan by default, with a clear option to upgrade, rather than being automatically charged.
29 March 2026
Unprompted review
Reply from RentHero UK
Hi Kateryna,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
Our subscription terms, including the transition from trial to full membership, are outlined during sign-up. However, we’d like to review your account, the charge, and the property information you received to ensure everything has been handled correctly.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
Avoid at all coasts
Avoid at all coasts, I repeat avoid at all costs one more time, avoid at all coasts
12 December 2025
Unprompted review
Reply from RentHero UK
Hi,
Thank you for your feedback. We’re sorry to hear that you feel this way about your experience.
We would really like the opportunity to understand what happened and assist you further.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.